Shell is a major fuel retailer with numerous stations offering gasoline, convenience items, and sometimes electric vehicle charging. Based on recent customer reviews, a specific location has shown significant improvement after a period of negative experiences. Previously, customers reported feeling treated poorly by staff, especially if not making large inside purchases. The restroom was largely inaccessible, and the gas pricing was considered deceptive, with posted prices having hidden strings attached, making it the most expensive in the area despite appearing cheap. Now, the station has improved dramatically. The staff is described as friendly and hospitable. They allow restroom use and maintain it well. The gas pumps have been fixed and now report accurate pricing with no hidden conditions, which is especially important for customers using the Fuel Rewards® program for savings. The store offers a wider variety of items, including non-alcoholic and alcoholic drinks, cigarettes, cigars, and even common medicines like allergy pills, providing convenient alternatives to nearby pharmacies. An added food trailer with seating is also noted. Furthermore, this location is praised for having a fully functioning, modern air pump for tires that does not upcharge for card payment and allows users to set a desired pressure. These changes contribute to an overall positive customer experience, making it a reliable and improved option in its area for fuel, convenience, and basic car maintenance.
Pump handles lack spring-returns so they lock into place and need to be released by manually fiddling with the latch - very bad for motorcycles. Also ads at the pump cannot be muted. Won't be back, ever!
August 2024
Stay away from this place. The owner(s) are extremely rude and present an unwelcoming vibe. Seems to be a husband and wife team, and usually when I have gone in both are behind the counter giving a snarling look. They have permanently lost my business but also my family and neighbors. Do right by the customer and they do... read full comment
July 2024
Stay away from this place. The owner(s) are extremely rude and present an unwelcoming vibe. Seems to be a husband and wife team, and usually when I have gone in both are behind the counter giving a snarling look. They have permanently lost my business but also my family and neighbors. Do right by the customer and they do... read full comment
