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July 2023 by Scott Wang
I scheduled a service appointment with their tire technician at the store. When I presented at the scheduled time, the tire center was closed. Then I called in to reschedule of causes they put me on wait for a long while and finally responded and said “I am sorry for the wait please call back later….”What a service” if you’d ask me.
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June 2023 by Armand D.
Update: The appointment to install the tire that I purchased went well. They even checked all my tire's pressures when I asked them. There was another mechanic on duty and someone else was actually working the desk. Good move Sam's!Ordered a tire last week and they said they would call when it came in to schedule an appointment for installation. No one called. I tried to call and make an appointment because I called customer service and they said my tire was in. The phone lines were too busy for someone local to answer. I went to the same store to try and schedule an appointment. I waited at the desk for about 15 minutes without anyone coming out.So I called Sam's store itself to try and get someone to help me. The phone rang for about 9 minutes without anyone answering. Finally someone answered and they walked over to the tire department and had to get the service agent to come out and help me. He was the only one in the department.They may be having trouble finding people to work installing tires but they should at least have someone at the desk to help members.
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May 2023 by Kathleen M.
I recently came here for a 4-tire replacement and they did a great job. My tires look great, they put on my new rim, and the entire service was 30-45 minutes. I was thoroughly impressed with the tire department and the entire process was painless. The appointment was rescheduled several times on my end due to other car repairs causing delays (I was hit in a hit and run), and rescheduling was such an easy process every time. I also use the pharmacy here and they are very quick to fill orders, even when they need to order certain medications. It's never taken more than 2-3 days for an order to be filled. All in all, I enjoy shopping here for certain things and enjoy the savings I can realize with cooking meals. Definitely consider a membership and don't forget to check the app for sales!
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May 2023 by Alex S.
Called this store about my check and I was waiting for quite awhile . But I was hung up on. I don't mind driving but gas isn't cheap but thank you for nothing Sam's . Do not work here . People with no character also I like how they have a bunch of rat traps and roach traps all through out the back where we unload and it's filthy . If I were a customer I'd drive else where from this filthy store .
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April 2023 by T Awa
Friendly, professional employees.
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February 2023 by April T.
I couldn't even finish my grocery shopping because my son that has autism couldn't handle the loud music. The lady was playing at the front by the exit door . By the time I got to the front, the music was turned off and I thanked the man by the door and he said oh it will be back on soon because she (being the lady comes off of break) . I told him that we were not able to finish our shopping and he apologized. I believe that it created a hostile work environment for him because he said it's complete chaos when that music is on at the front door.
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September 2022 by Billie Sue Ruthven
shipping and receiving is very small. not a good way to turn around. they want take you early. very rude. have not been in the store.
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July 2022 by Eric Endara
Quick and friendly service
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June 2022 by Pilar M.
I want to give a HUGE compliment to Elizabeth at the customer service department. I had an issue with my Sam's app. She tried so many times to fix the issue and helped other customers as we waited to reload the app. But to no avail it could not be fixed, which was no fault of Elizabeth. Suggested that I call the number on the app to fix the problem. Definitely will be going again if I have any problems. She reassured me that my account was still working, only the app account was not available for use. Sam's admin you have a winner employee with Elizabeth.
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May 2022 by Cecilia H.
Friendly and helpful staff at this Sam's location. The prices and prepped food are great and the pharmacy staff was incredibly helpful and very kind, so much so that we transferred our prescriptions to them. The food court closes at 3 ( little early).
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May 2022 by Gto Herrera
Treston Complice Manager Total rude individual ! They make a mistake and make others pay for it! Uf anyone ever making a payment be-careful !! They wont own up to their mistakes as employees !!
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August 2021 by Liz H.
Every time I try to get eyeglasses or contacts at the Sams Club on Hwy 290 I have to wait 20 plus minutes to get assistance. They usually only have 1 person working. The other stores have 2 people working in the optical.
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January 2021 by Dayna M.
Always greeted with kindness. This Sam's Club is always clean. Appreciate the options. We love that we can scan while we shop via their App Top notch! We had a membership with Costco however we canceled it because we loved the App Scan & Go because the lines were always long so we saved a bunch of time. Woot woot!
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August 2020 by Amy B.
My favorite Sam's Club location. I also have another big store membership that I use far less often just because it is so very crowded. My favorite thing about this Sam's is how easy it is to navigate. It is never too crowded and I don't have to worry about being too close to other people during this time of social distancing. My number one favorite things and piece of advice is to use the Sam's Club app to do scan and go. You can literally scan all of your items as you go, pay in two seconds on the app, and go to the checkout. No waiting in line or interacting with people unnecessarily.
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July 2020 by Julia R.
Best Sam's club so far that i have been too. I am going to keep going to this store. And i personally like sam's better than costco.
