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September 2023 by Pallavi D Shevate
When we finished the check in process and started vehicle the fuel was emptyWe submitted pictures of empty fuel gaugeWe asked help on your chat option and they did nothingThe chat won’t even work after a pointWe wasted time figuring out how to get fuel to the vehicle to even be able to use itIt’s was completely nonsense and waste of our time and money using U-HaulEverything got delayed in the planned process and on top of that inconvenience of going looking for fuel was last hitI should not have to go looking for fuel to start a U-Haul vehicleNever using this again
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July 2023 by Nicole Houle
They charged almost $30 for a one time admin fee and when I opened my unit it was disgusting. Looked like it hadn’t been used or cleaned in years with spider webs everywhere. Not sure what they charge the admin fee for if the unit isn’t clean upon arrival.
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June 2023 by Gretchen M.
Unfortunately, I have to give a single star to this business. Even tho they come up as a place to rent U-Haul trucks, they don't. Called them before I even made a reservation and they walked me through the process. Went to go and pick up the truck today and they didn't have a single one and said they don't do that. She had the reservations and everything. Don't be fooled.
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May 2023 by Dan Redman
Sue has been wonderful to deal with, responsive, and supportive. I highly recommend this facility for storage needs.
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May 2023 by SuperRoberts76
Zero stars. My storage unit got broke into, stole thousands of dollars worth of stuff, n "management" did nothing. Said "we'll look into it" Thanks. For nothing.
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April 2022 by JA Nuckolls
Sue, the manager lied to me about giving the key to my son.The unit is in my name and she should not have given a key to anyone else anyway.My property was water damaged.They also threatened me with legal repercussions because I hanged up my phone on them.In addition to sounding drunk. (She slurred all her words and appeared incoherent.She was confrontational, lied, released my property to someone else, all my property was water damaged.Honestly this was such a disaster I don’t understand how they’re in business.Steer clear. Veryyyy clear of this establishment.
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June 2021 by Julia Push
Even while uhaul severely affected my truck rental and delayed me 3 hours, Sue at RightSpace Storage made it all right. Thank you, Sue. My move would not be possible without your commitment to righting the wrongs. Thank you so much!
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June 2021 by Robert Mansfield
Very helpful sales staff at all locations here in Austin, TX.Thank you.
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April 2021 by Ryan R.
This place makes it seamless to rent UHaul trucks. The lady running the shop was upbeat, humorous, and gladly adjusted the gas meter mark when I mentioned that the tank looked slightly less full than what was marked on the contract. They also have a Dropbox next to the truck making for an easy after hours drop off.
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January 2021 by Priscilla Porter
I used this RightSpace Storage due to location and available units. They had a great selection varying in size and temperature controlled spaces. The medium temperature controlled unit was able to hold all our items. The facility was clean and Sue was very kind and welcoming. She made sure we rented the correct space for our items and answered all our questions. I highly recommend using Sue's facilities if you are looking for a professional and clean experience!
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December 2020 by Erin Ergenzinger
Sue and Steve are great! They are that extra person that you wished you had on your side all the time, Helping to solve unexpected situations that arise when your moving, or have special needs when you are storing your belongings. They,'re the best.
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November 2020 by JortsInJuly
Sue is a wonderful manager and helped us through 100% of the process! It’s a beautifully kept property and we feel completely safe storing our things there. Great prices and great people ??
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October 2020 by Mark Gonzalez
Right Space Storage at 9023 W. Hwy 71, Austin, TX 78735. Unit 209...I purchased a unit online through Lockerfox for $800. Drove three hours to pick it up and the Manager Sue Birmingham took off security tag and opened the unit and all the valuables have been stolen from the unit. The unit still had the original security tag and was unbroken so this means that the management at this location was the person who stole the items and filled the unit with trash. Sue was very suspicious and seemed guilty. She blamed it on another employee..of course...Charges should be filled against her! What a thief! Wasted 6 hours and a full tank of gas. Won’t be doing business at this location again! I bet they steal from their tenants also. Beware if you do business at this location.
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October 2020 by William Schares
Excellent customer service. Very friendly. Storage area is very secure and lots of security cameras.
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October 2020 by Jeremy Devries
The staff here were amazing.