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April 2024 by Sylvia Krzmarzick
The manager was absolutely outstanding in helping customize a solution to help me sit for any length of time. thank you so much.
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April 2024 by Trish Clifford
Wow! Our asaociate was so kind, thorough, and helpful. On this visit, we were only purchasing lumbar and seat cushions, but we'll be back within the next few months for a bed!
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April 2024 by Penny Varian
Very caring and professional service. Staff was very knowledgeable and helpful.
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March 2024 by MissE Haworth
Welcoming and knowledgeable staff invited me to try many products at my own pace.Products are very high quality and options can fit many budgets.I had one return that was handled promptly and as guaranteed by the company. Staff are careful to pont out any limits on returns prior to sale.
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March 2024 by Michael Barba
Many high-quality options at different price points with friendly and knowledgeable staff. Arya in particular was very helpful. Thank you!!
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January 2024 by Ana Dison
Marina was great! Super helpful, friendly and knowledgeable. She showed us several options and helped us make a great selection that we love!
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November 2023 by Robert Zurga
A few years back I felt a bit of pain in the neck and my old office chair broke. I did quite a bit of research and decided to purchase the Freedom Chair by Humanscale at Relax The Back in their NW Austin store. Sierra of RTB took the order and advised me to ask my doctor for the prescription to take the tax off. Which I did and that made the very nice chair in exquisite orange to be a little cheaper, but still over $1k. The amazing thing is that after 4-6 months of using the chair the neck pain I felt when sitting or driving just went away!However, by some minor error in the chair with every sitting on it the pin that holds it on the wheel assembly pulled out and I took the chair to Relax The Back where they put the pin back using a rubber mallet. So I bought a mallet and hammered the pin back every few weeks. When I have recently visited the same Relax The Back store to purchase something else I complained to Nathan of RTB how one probably shouldn't have to do that on chair with the $1,400 price tag. He asked for the chair serial number which I emailed to him and lo and behold today after a few weeks I was surprised by a big box FedEx left at my doorstep with a complete brand new Freedom chair! Now, that is the customer service level I have never experienced before for something this expensive! With this kind of customer experience why would I buy anything they carry anywhere else! Thanks Nathan!The photo is of the original chair equipped with soccer training markers as improvised cat feet shields/protectors over the castors. And the new one is exactly the same!
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October 2023 by Sheila Droski
Nathan and everyone at the store has been great! I decided to replace my 20 year old office chair since I’d been having trouble with neck and shoulder pain and after a ton of research decided I couldn’t spend as much as my top choices without sitting in them. I was down to 2 options and Nathan patiently and knowledgeably showed me the one I’d researched plus other options. It cost a little more, but I chose a color to complement my house. I decided to have it shipped to the store and assembled there so I could just drop by and have Nathan fit it to me, which I highly recommend. When I stopped by to be fitted on a Friday afternoon the owner happened to be there and he personally loaded my chair in his car and brought it to my house so I didn’t have to wait for my scheduled delivery the following week. Now that is customer service! And my pain from the old chair is gone so well worth the cost!
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September 2023 by Pilar Rendon
It’s been long since someone treats me and my family so nicely in a store. Great customer service!!
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July 2023 by Kathy Kentta
Nathan took great care of us, answered all of our questions and asked questions we hadn't thought of. He was very knowledgeable about the massage chairs we were looking to purchase. He helped us pick the right one for us.
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April 2023 by Phil P
Steve was very happy to take his time with us and show us several different models. The store was well stocked. We felt very welcome and will definitely do business with them.
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April 2023 by Liesl Smaistrla
Nathan and his wife were above and beyond helpful and patient. We had to quickly get a chair for my mom. They worked with us and our needs. Highly recommend this location and their chairs
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January 2023 by Allison L.
I have back pain and I needed a new office chair. I bought one here and unfortunately after using it for a couple weeks, it was clear the shape of the chair wasn't for me. I was nervous about returning it, but I got excellent customer service. I appreciate the staff being so helpful.
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September 2022 by Fareed Akhtar
The staff at Relax The Back is amazing. Steve helped me select a chair and he was very patient and thoughtful. He is extremely knowledgable and he helped me decide on a chair based on my needs. The products are high quality and will last you a lifetime – I highly recommend.
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August 2022 by Brian McMillin
The owners of the Austin Stores, just acquired the San Antonio store. I was very blessed they hired me back on with them to keep running the store in SA. We have been scrambling to fulfill orders for customers in San Antonio all of July and when it came to Dewayne, Marlon and the boys, their professionalism, work ethic, efficiency and timing, and attitude, I haven’t ever dealt with this level of service on the operations side! Been in retail for 20 + years, I’ve worked w my fair share of Delivery Crews, and this one is TOP NOTCH! Expect a great experience all around, but your last impression of RTB will be outstanding! Thanks Guys for giving that same level of service to my clients here!!!
