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January 2024 by Emily T.
First things first, Yelp! has this as a *GATED* facility - it is NOT GATED! There's a code to get into the building but no gate to drive into the parking lot or anything. TLDR; I DO NOT recommend. According to the employee I spoke with, "homeless people steal everything and live in the units." They even have post it's just sitting around their computers (in full view of their customers) with police Case ID's for various issues such as break-ins. That was the last straw for me... I decided to cancel w the quickness!! Other issues/events that led up to me cancelling:The confirmation email you receive after renting a unit online states a lock will be inside your unit waiting for you. Meaning, you don't have to bring a lock. Well, on Sunday there was no lock in sight for my unit and the storage unit door requires a cylinder lock so it's not that common to be able to go buy one same day. I went back on Monday and still didn't have a lock inside as the email stated, so I walked to the office to figure out what the issue was. I got to the office and found out it was closed because they were at lunch (like 2:15pm). I called the phone number and the employee who answered told me to come back to the office and they'd give me a lock. I still waited like 5 mins outside in the cold, wet, and windy weather today before they finally let me in...Since it seemed to be one thing after another, and the employee was telling me how unsecured the facility really is, I decided I'd just cancel my rental altogether since I never got the set-up I paid for in the first place. The employee told me she could cancel it but they wouldn't refund the $29 admin fee because it's the managers decision. I asked if she was the manager and she replied yes, and that it was her decision and no one I could talk to above her. After asking a few more questions I found that she does have a manager herself, but her manager doesn't talk on the phone because she's busy managing 17 facilities (can't remember the number specifically). I've lived in Austin my entire life so I know the area I was renting in when I made the decision... but all this was too much! Lol. I guess if you don't mind a "not my problem" kind of customer service and confirmation from employees that the facility isn't secured and your things aren't safe with them, then this place is for you! Otherwise, save yourself and your belongings.
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December 2023 by Ryan Hollis
Extra Space is such an easy storage option. Super flexible with move in and move out. The staff is very helpful during office hours and make the process very smooth, even when you lock yourself out of your unit?
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November 2023 by Mason Bartlett
I highly recommend any other storage unit. No one is on site when they are supposed to be. The number they provide is non responsive to text or call.The only available cart has not been repaired since my last visit.They do not value business(The automated response below is takes me to an automated system)
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November 2023 by Lo
Alijah was super helpful. I have a few weeks between leases so I just needed something quick and easy for a short term. Alijah was there answering all of my questions and concerns and had me feeling very comfortable storing my belongings there. I highly recommend using this locations services.
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November 2023 by debbie l
I’ve been using this storage facility for about 3 months and it’s been a great experience so far. I never have an issue getting a cart and it’s always clean
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October 2023 by Mr. M.
Our unit, as well one other, was burglarized. There was a nice employee there to help us, but apparently the manager couldn't be bothered enough to be there on a day when customers would obviously have questions. Apparently there was an unsecured door that likely has been broken for some time. I guess it was more important to wait for a "bid" rather than prioritizing the belongings of the customers. It seems like whoever got into the unit crawled over the top due to the large gap between the top of the door and the ceiling. They may have gotten stuck inside, unable to crawl back out because the locked was unscrewed from the inside. We walked around the first floor and there were multiple units with bent metal above them. The man working today stated he's recommended that the company use different locks because this has happened before at different locations. We purchased the lock from the facility on their recommendation. The most surprising thing was that, even though someone had broken into their facility, no contact had been made with the police. I would guess that there have likely been multiple units burglarized but it wasn't until our was left open that it has been noticed. The other units that had damage near the ceiling also had the same type of locks. Just to clarify the gentleman working today was very helpful. He was filling in for someone else and this was not his regular store.
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October 2023 by AutumnX
Clean and safe space. Used to be a public storage and they switched to extra space. It is so much better now. The manager Alijah is super sweet, professional, and runs the space really well.
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October 2023 by Jenni R.
Clean and safe space. Used to be a public storage and they switched to extra space. It is so much better now. The manager Alijah is super sweet, professional, and runs the space really well.
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September 2023 by Kate Maynard
Super amazing service. It was quick super quick service, super friendly, and we found the best size for us for a great price. The store manager was extremely helpful and she did a great job helping us to decide which unit would fit our needs. 5/5 all the way. That girl deserves a raise, she was amazing!
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September 2023 by Corbin Carey
My experience with extra space storage has been amazing. All due to Alijah! She is communicative, understanding and quick to respond to any concerns I have had. She brought ease of mind when the company switched over and had the utmost professionalism! Overall a wonderful experience. It makes me feel very comfortable to know my valuables are cared for and respected by this facility. If you are looking for a place to rent storage space, call and ask for James or Alijah and enjoy an easy, well-rounded experience!!
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September 2023 by Mike66atx
The staff were very helpful and friendly. Place was hospital clean. Very cool AC. Best online deals i could find. Learning curve on first typing code on entance, and then signing in to use elevator. Better safe than sorry.
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September 2023 by Larry Stirling
Had an excellent introduction to your manager at this location and she was most helpful. Very considerate and understanding. She is a great asset.
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September 2023 by Corbin C.
My experience with Extra Space Storage has been awesome. All in thanks to Alijah Christopher, assistant manager. She is kind, efficient and communicative. Her responses are always done in a timely fashion and mostly done by phone. Knowing that my belongings are valued and I can rely on her professionalism goes beyond words. ~Corbin Carey
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September 2023 by Kenneth Hayes
I rented a unit on Ben White. They gave me a good rate but they increased the rent by 65% after 3 months. That facility is three stories tall and most of the units require unloading and moving to your unit via the elevator. They provide 2 4 wheeled carts to help with that. My unit did not have an interior light which was inconvenient when loading or unloading.
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September 2023 by Madison V White
I had to move out of my 5x10 due to moving and Alijah is amazing. I couldn’t get my lock to open (it broke my key!) and they quickly opened it for us. Alijah was so patient and accommodating even when I had poor cell phone reception and made a few mistakes/misunderstood some details. I so appreciated her help as moving out of my unit stressed me out. Give Alijah a raise!! ✨