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March 2024 by TXTARDIS
DO NOT STORE HERE!These people are pure EVIL!Once they get you moved in and know you are vulnerable they start raising rates and tacking on additional charges.My space has had multiple rate increases (about every quarter) gone from $216/mo to $322/mo in 1 year.Find another site that cares about its customers.There is also no trash bin to get rid of anything & only bathroom is in office that closes in early afternoon. Been to place 5 times and not been able to use restroom once yet.
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January 2024 by Tanya Marcum
Great climate controlled storage unit, feels very secure. No issues accessing my unit. I did find a dead scorpion in my unit (first floor interior unit) two weeks ago. But that can happen in the area with the climate and the construction nearby.The last three times I have gone the main gate won't open and I have to go around the other side to get in or out. When I went to my unit back in September 2023 I had the same problem, so I guess it has not been fixed. Unfortunately their price went up 40% after the first 4 months, then it went up another 15% after another 9 months. The monthly cost is now 60% higher than it was when I first secured the unit 14 months prior. This is my reason for only granting 3 stars.
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October 2023 by Yan Cui
This is a weird place, no real person during their socalled business hours. There is only a kiosk to talk to a live customer service online, and the phone number goes to another location. I scheduled an appointment to meet their personnel, but when I came it turned out not their normal hours, but when I came back during their socalled normal hours, nobody there. RidiculousBTW, I left this review yesterday, but it seems only I can see it.
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October 2023 by Flavio Hinojosa
Love the service & attention by the most awesome lady at Public Storage, Ms LucyPlease thank her for for all her help on behalf of my girlfriend, mom & me.We think Ms Lucy should be manager ?❤️
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October 2023 by Christian Howard
I came to help a relative. The storage was warmer than outside. It only feels cool on the first floor.
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August 2023 by Ralph Dsouza
I owned a storage unit at this location from January 2023 to August 2023. When I moved out (about a week ago), I discovered 9 out of 12 moving boxes were straight up missing. As far as I can tell, someone broke into my unit and made away with whatever they could carry, since some of the heavier items were untouched. I've been on the phone with their office for the past week trying to get video footage but they haven't returned any of my calls. I filed a police report with APD and they informed me that Public Storage units have had a rash of burglaries recently.Please don't let the reviews fool you. I would hate for someone else to go through the same pain and frustration I did this past week. Find another storage unit that has better and more open security policies in place, and a management team that doesn't ghost you during a time when you sorely need their help.
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August 2023 by Daniel Stamm
Good location, good prices, great service. I’m having to move because my apartment didn’t want to work with me, and wants to charge me $1800 a month for a 1bed/1bath. Public Storage was able to get me into a unit within a day! I toured the unit with Emilio, and he was awesome! He got me signed into a unit that day and I know my stuff will be safe here! Thank you Emilio!
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August 2023 by AdilsonDigital
Miss Lucy was amazing, she explained everything about the services,costs,details about lock, space,etc and I'm so happy with this. Good impression in my first public storage experience
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August 2023 by Kathryn Boriack
This is my first time renting self Storage. Lucy was very friendly,helpful, and professional. I really appreciate the time she took to explain everything to me. Thanks again!
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August 2023 by Shane Russell
Stay away!! This complex has not had any carts for the past year. Management says they can't be bothered to get new ones. There are much better storage units down the road.
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June 2023 by Yen C.
Price was a tad better than other companies.Overall for me, I found:Easy rental process onlinePrompt emails with clear instructionsFairly response from on-site staff when I had a question
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June 2023 by FanTexas Heating and Air
If you need a storage, this is the one to utilize on spectrum dr, ask for Tonya, she’s a superstar in my book as far as customer service goes. Outstanding experience with outstanding service.
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June 2023 by Charles F.
Second to previous review, I agree, this is very much a 'bait and switch' type business model. Starts out good, but once they have you in there, knowing how inconvenient it is to move, they just start raising the rent randomly. You will probably be paying twice your initial rate within the year. Not at all an ethical business that one would prefer to do business with. The facilities are acceptable: Could be top-notch with just appropriate upkeep and maintenance (doors, carts, etc). The customer service, via the website, is virtually non-existent. Because of the distasteful business model, I can't recommend this place. Move on.
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May 2023 by Marco Aurelio Ramirez Garcia
Mary, help us on he phone first and at Public Storage Spectrum Dr location later. She is very helpful and resourceful. My unit is conveniently located and 10x15 as recommended at Public Storage webpage was good enough to hold all my belongings.
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April 2023 by John Sosa
Tanya the property manager is awesome.I work for a water and fire mitigation company. One of our customers we stored contents for lost the keys so we had to get a locksmith to open the lock. She found a locksmith that was very very reasonable also. Tanya is GR8!
