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March 2024 by Angie Roberts
Aaron at the Bee Cave facility was immensely helpful! Went above and beyond to help resolve broken lock issue and getting us routed to a new storage unit
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January 2024 by Malby Toast
It’s been great up until this past week. Every single elevator is/was out of order. This means there is no access to the upper floors. Stairwells are locked from the inside but not clearly marked as “for emergency only” so I can imagine it’d be really easy to get trapped inside, unless there’s an emergency exit at the bottom.I called PS and they only sent a message to mgmt. I called mgmt and left a couple voicemails but haven’t heard back on if the elevator’s are working again. Not very responsive in a timely manner at all.
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August 2023 by Karyn Scott
Just returned from my unit, which was broken into. Someone had kicked in my unit and the lock was inoperable. Don't use them if you value your stored items!
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August 2023 by Liza R.
They are now a kiosk only facility so there's not someone you can talk to you easily. Also, it is supposed to be climate control but it's been over 85 in our unit every day this summer I don't consider that climate controlled. I was told that they set the thermostat to 82 but there's nothing they can do to cool off the building. Today in one of my units it was 90°.
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July 2023 by Jude Crowson
Justin did a great job. This location is very clean.
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May 2023 by Adam Huenemann
Safe and secure. Bob is great and super helpful. Would recommend to anyone.
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May 2023 by KC Willis
Bob is awesome. Super helpful and great customer service!
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April 2023 by Kelly Johns
Thank you Bob for helping us with moving supplies and having such a great attitude
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March 2023 by sierra beall
I had an amazing experience at this location! The prices are reasonable, it was professional and the unit was clean. The lady that helped me was great! I think her name was Susan, she was kind, very helpful and even made me laugh which was nice after a long day of moving!
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March 2023 by Theresa Stanford
Susan was amazing, she made sure I was getting the right size storage at a great price!
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March 2023 by N . C . T . F Nobody cares to feel
I think I remember her name as Susan if not mistaken but she was very helpful , and very polite and welcoming , good southern drawl haha
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December 2022 by Tina Lowery
Brandon is the absolute Best he found a unit at this location closer towards my house. He is very friendly, quick and efficient.
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December 2022 by Allen Brown
Brandon is one the greatest employees Public Storage could ever have I thank Brandon so much for making my move I nice and easy. Thank you again Brandon
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November 2022 by Mr. Banks
Brandon and Aurora both helped me out they are some of the nicest people and you can tell they take pride in there work. Thank y’all again Brandon and Aurora.
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October 2022 by Matt Masters
9/17/2022Public Storage, Inc. is an admiral paradigm for American Corporations in general: Hike your fees exorbitantly using a Bait-And-Switch technique; make your bureaucracy impenetrable to valid complaints; hire poorly trained employees for minimum salary and squeeze all you can out of them; and polish your reputation whenever possible by scrubbing your Google reviews. Here is my experience with Public Storage, Inc.: the low rates they initially provided rapidly escalated to $337.00 per month and, before I left, they were going to go up to $411.00 per month for a 10 ft. x 10 ft. storage space in Austin, TX—not New York City; the door to my unit was broken and I couldn’t raise it by myself–I reported this on 7/14/22 and when I left on 9/16/22 it was still not fixed. The mover and I had to raise the door using a 3 ton hydraulic floor jack and a 7 foot 2x4 to keep if from falling on us. They are slow to return phone calls if they return them at all. If you have money to burn and you really don’t need access to your stuff—don’t give it away–give it to these guys and they will charge you outlandish prices and provide zero service when you have a valid problem. Don’t look for remedies in the law. They change their corporate name and registered agent (i.e. the company’s local lawyer) so frequently that the Texas Secretary of State office could not penetrate this Shell game. I would only recommend Public Storage to someone you hate. Matthew E. Masters, Jr., MD