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March 2024 by Amiya Raskar
Love living here! Great staff and great floor plan options. The rates are very well priced and affordable. Super close to the library and campus in general! Lighting in my floor plan is 12/10 and an amazing view :) Maintenance is fantastic too
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March 2024 by A S
The management team has no care for the residents. It traumatized me so much that the experience living there still haunted me after I moved out. When I was severely influenced by the neighbors’ noises ( I understand it’s undergrad living but I’m talking about partying and heavy music into 2-3AM everyday not just weekends) , the management team was straight up gaslighting me saying it’s my problem, because apparently the residents have been there for 3 years and they didn’t receive any complaints about it. I have too many videos of their noises situations and called 311 and police officers several times; the issue was real. The officers confirmed. However the management team kept either gaslighting me or ignoring me. And when our unit’s washer was having problems they said they couldn’t afford a new one for us which was $400, and our unit was paying nearly $5000 a month. They didn’t hesitate to fine me for late fees or guests staying over, while being so lenient on the neighbors making noises. They’re just bullying who are nice and I guess who couldn’t stand tough enough for themselves.
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January 2024 by A J
Management is a mess, extremely rude and incompetent. My kid and roommates were without a working fridge for a month, constant issues with the washer and dryer, and garbage not getting handled properly. Complete disaster! Stay away!
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September 2023 by Renuprasad Bonthala
Awesome staff and ambience
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September 2023 by P X.
Pointe on Rio is run by an incredibly disrespectful and unprofessional management. I have been rudely spoken to, yelled at in the lobby, walked away from, and had none of my countless emails responded to when I had a complaint. I am astonished that a manager is comfortable speaking with both residents and college students in such a disrespectful and aggressive manner.
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August 2023 by Meredith Villanueva
Didn’t really enjoy living here. I never got actual sunlight and I struggle with mental health so it just wasn’t the place for me because of the lack of sunlight (depends on what floor plan if you get real sunlight in your room). They don’t seem to clean properly before you move in. There was lots of lent all in the back of the dyer and that’s just a fire hazard. For half the year my shower was hot for about 5 min then it would turn freezing cold and they couldn’t do much about it. Maintenance was 5 stars though because he always did his best! AC was also weird for half the year and we’d set it to about 75 and it would be humid in the apartment and you’d have to put it up to 73 for it to be cool inside and that is just a lot in the electrical bill. I also had mold in certain parts of my shower when I moved in and found out I had pink mold further in the year (very mild but still concerning). The shower extractor is the lowest power ever and that’s how all of them are as far as the apartment I was in so it didn’t do much to take away the humidity after a shower. They don’t really check if the stovetop is properly cleaned because when I cleaned it and lifted up the top there was so much gunk at the bottom and was truly nasty. There are just better places in west campus who do so many more activities for their residence for about the same price of rent.Oh and if one of your roommates has unregistered pets they don’t do much about it. The only reason this was an issue was because there was 4 cats and my apartment constantly smelled of cat poop and just cat in general.
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June 2023 by Skylar Deaton
A Great atmosphere along with a great location, this building has many amenities that apartments at its price range does not have. And Joey from the front desk was very helpful!
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June 2023 by Joey Holbert (joe)
Great atmosphere, great location. Facilities are always well kept, and maintenance does a great job responding to requests. Layna and Stephanie in the front office always do a great job and are always super friendly. The property manager, Angie, is also very friendly and helpful. Overall great place to live!
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June 2023 by Gabrielle F Clemente
Joey literally saved my life, if he was not in the office the day i left my keys in my apartment, i would have been locked out until my roommates all got home. without him i would have been left in the sweltering heat of west campus. thank you joey <3I LOVE JESSIE!!! he a real one, any maintenance request that has ever been put in has never gone more than two days without being fixedStephanie was not only accommodating but also considerate will all issues that came up <3
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June 2023 by Andy Anzaldua
I really love this apartment complex. The management has always been responsive and very nice to the tenants. I would love to continue living here if I could because the location is amazing.
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June 2023 by Akash Kota
This was such a good apartment! I went in for a tour and Layna was such a helpful tour guide, I signed right there on the spot! I can’t emphasize how well this place works!
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June 2023 by Reese Smiley
This apartment complex is very well managed. The front desk staff of Joey, Layna, and Stefanie are very helpful and friendly.
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June 2023 by Chancellor C Aikins
Great place, Layna, Stephanie and Joey in the office were all super helpful and welcoming, would give it six stars if I could.
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April 2023 by ellie winters
Do not live here the management is not flexible at all and will not even try to compromise with furniture and or parking! Maintenance man is super sweet tho he deserves 5 stars. They charged me for a year worth of furniture that I didn’t have, didn’t want to refund me I had to literally beg. Manager IGNORED me and my parents emails. I don’t have a car anymore but they still charge me for parking and refuse to take it off when someone else could actually use it. Elevator also takes forever. I asked for number to corporate or whoever is in a higher position and they didn’t even know it????
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November 2022 by Stephanie Kim
I’ve been here for two years and I’m glad I chose to live here. Prices in west campus are crazy high and the rates here are pretty nice. Management is really attentive to our needs which is something you don’t often get in west campus.
