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January 2024 by Tiffany Cook Orozco
Had what I needed but the place was a mess and there wasn't much on the shelves for wet cat food.
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January 2024 by Cory Scanlon
Chloe is such a sweet person and treats my puppy like royalty! I love the groomers here.
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January 2024 by Alex Gamboa
took our puppy in for some toys and supplies. Place needs some cleanup. pretty dirty.
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January 2024 by Christine Ward
The animal that I purchased that day was miss labeled for their species, as well as an animal that should never be housed separately from other animals of a species as they get extremely depressed. It was housed separately and alone.
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January 2024 by Nicci
Saw snails upside down. They will die like that. Person in that area did not acknowledge me. Even as I stood over plants. Just walked past me 4 times. Just not my place. I did not like how lady handled dog in the grooming center. This isn't my regular pet store. I jus happened to be on that side of town and wanted to get home. Stop in to grab 2 more snails. Sand. And plants. But was truly upset at being ignored and seeing snails in the condition they were in.
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January 2024 by Benjamin B.
My favorite petco around. Fish are always well cared for, very rarely do you see a sick or dead fish at this location. Their rodents are all in good health and all of their reptiles are labeled with helpful info and fun facts about them.
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December 2023 by Sharonda Sam
Very good customer service
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November 2023 by Libby Derenthal
Super dirty, they didn’t turn on all the lights either. No one seemed to be working
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October 2023 by Hallie Duke
My pup had a good experience, given that she hates being groomed! The stylist did a wonderful job and treated my pup with kindness. That matters most to me!
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October 2023 by Warren Wilcox (REALTOR)
Petco is a very solid big box pet store that also has a grooming department that does a great job here. I really think they have the best grooming staff that I've found. They are also a full supply pet store with all the food, leashes and collars and toys and everything you could think of. They have pretty good staffing patterns and I've never gotten stuck at checkout waiting in a long line. I recommend Petco for a solid place to go for most of your pet supplies and food!
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September 2023 by Rob Nelson
I recently moved and I miss this petco so much. Chloe was an amazing groomer and treated my dog like her own.
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September 2023 by Eva Alanis
Don’t place online orders for pick up at this location. Their employees do not verify they are giving orders to the correct person allowing people to steal or just giving orders away.I am extremely disappointed with your pick up service. I placed an order for an item that was out of stock near me so I ordered from a city 6 hours away where my family could pick up. They did me the favor of driving half an hour to the location to be told the item had already been picked up. They were unable to to tell me who picked it up and management there was a joke. You should do better to verify who is picking up online orders and ensure they are given to the correct person. Your employees are allowing people to steal orders other customers have paid for or just giving them away. Not only am I upset about not getting the item I wanted but also the wasted time, mileage and gas for my family member’s vehicle.
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September 2023 by Nitin Bohara
We signed up for Puppy Level 1 training (6 classes) at this location on Saturdays. The level of engagement trainer showed on the first 3 classes was way below par, but we were able to use those techniques to reinforce the training at home so we kept at it. We showed up for the 4th class to be told the trainer did not come in that day and the classes will resume on next Saturday. Then we show up next Saturday to be told the trainer quit! All this while I was getting text messages on Friday that they will see us in class next day! We were told our options were to either start from scratch in another location or to get partial refund for the 3 classes we are going to miss. We wanted to speak to the store manager for handling this so poorly but they had left for the day(how convenient!). Since none of these options were acceptable to us so we were told to call a customer care number. I called the number today and the person I spoke with said they would "request" a full refund for us!! The audacity!!! After the precious time we lost for our puppy's training they will "consider" a full refund request, instead of being ashamed of the mismanagement at their end!I'll make sure to stay away from Petco and advice all my friends and family to do so too.
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August 2023 by Fiona
Today my kids and I went to this petco to get some fishes for our newly set up tank. There seemingly to be only two employees in the entire store at 4pm. The fish lady was extremely unwelcoming. She stared at me like I just committed some huge crime against her or her family. The worst part is when she went to get the fish, she nudged away with her legs my one year old who just learned how to walk. She fell down and started crying. I was going to get more fish but the employee was so terrible that I just want to get out of there with my kids. (The way she was grabbing for those tetra baby fish made me cringe. I felt so bad for the animals there. )
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August 2023 by Alyanna Bondoc
Chloe and Jessie were able to groom my big furbaby, Pepe with ease, love and within a timely manner! I’ve taken Pepe to multiple Petcos and one other grooming salon and he’s always behaved with no issues. Previously, I tried a different Petco in the DFW area and the groomer couldn’t get the full grooming done due to behavioral issues that other groomers haven’t experienced before. At check-in, the issues were mentioned as they were noted in the system and they let me know that they would do the best they can to get it done. I come in to pick up Pepe exactly 4 hours later (love it, timely!), and Chloe and Jessie are raving about how good a boy Pepe is and that he’s a big baby, but they got the full grooming done! I wanted to cry right there, Pepe needed this so bad and I had been worried about taking him again due to these “behavioral issues”. I’m sooo grateful to come across these two ladies, true bosses!!! They will see Pepe and I again ?
