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February 2024 by Norma Amador
Staff was friendly and courteous.
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February 2024 by L
Thank you so much for all the help with local pet charities. Your Santa Claus is amazing.
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February 2024 by Marisol Rodriguez
They always have in stock what I’m looking for. When I order online for pick up it’s super quick both for the order to be ready and getting in and out of the store.
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January 2024 by Ace DIY Crafts
Had so much selection of random items. Did not have what I was looking for so we went to petsmart and found items.
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January 2024 by Stella Bromley
Always helpful!
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January 2024 by Stephie Fogelman
I had a very bad experience with them. After being with Petco since 15 (!) years. They just canceled my dog’s appointment 1.5 hours prior to.When I called and talked to them, they said: “Amanda is no longer with us. He’s aggressive.” I asked why nobody else could try it and they said: “Safety of the groomers is priority.” I totally agree with safety being important. I have to mention: Hansi is a labradoodle and has been with other groomers within the company, too. I admit: he’s not the easiest dog to groom, but he is not aggressive. When I talked to the supervisor, she was laughing and treated me like I wasn’t understanding. I explained to her that Hansi had been seen by different groomers within the company, but she kept saying he’s aggressive. I told her: “But Amanda would see him? Seems like a groomer problem, not a Hansi problem.”Even after telling her that we have been with them 15 years, she said nobody else will give it a try and flagged the account.PS: Hansi’s appointment was actually scheduled with Brooke and not Amanda, fwiw.
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January 2024 by Fluffy Dragon
So unhelpful
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January 2024 by Jerry Gill
I did not go to Petco.
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January 2024 by Kristy Kietchai
Love to bring my baby dog here for a good self wash bath. Also she loves her trips here.
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January 2024 by J T
Terrible customer service. Did not feel respected as a long time customer. The receptionist at grooming was rude and not clear and upfront with add on charges. Self wash station was not set up properly and the water was cold. Not coming back to this store. Poorly managed and not the same as before.
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January 2024 by Isabel Cobo
Super clean store, very helpful staff and they are always friendly
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January 2024 by Sydney Kattawar
Workers were really kind!
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January 2024 by Andrea Gavito
Louisiana T. was very gentle with my Great Pyrenees, Herc! He can be nervous and stubborn when it comes to nail trims but she got the job done and I could tell he didn't feel too scared with her. Thank you Louisiana!
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January 2024 by Tasha Bradford
Mason was so helpful and what i really liked about him..was he knew alot about the animals and was happy to answer all my questions i had...5 stars Masonv
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December 2023 by Claire J.
This is my favorite Petco in the Austin area for Betta fish - this particular store has some of the most unique and beautiful Bettas I have ever seen (and I perused many of the petcos, petsmarts, and other aquatic stores around here before deciding which bettas to buy). I currently own two from this store. They've been with me for ~half a year so far and are so healthy and vibrant! Highly recommend checking them out if you're looking to start a Betta tank! The staff there is so helpful and my toddler and I especially love Miss Stephanie at checkout who is always smiling and ready to chat!
