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July 2024 by Melissa W.
Unkind "vet" and disrespectful, unwilling to share diagnosis of my miniature pup who needed urgent care to my parents who are disabled. Vet was angry over inquiry on military discount. Overall, unprofessional and unwilling to share diagnosis and treatment. Concerned this office does not conduct work charged.
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June 2024 by Hunter T.
Two stars mainly because they helped our animal through a crisis and helped with treatment. Our dog needs monthly shots and they raised the prices by over 150% ($59 to $159) citing an "error on their end in billing." Patel is smart and knowledgeable, but the business suffers from extremely poor organization and complete lack of accountability on their errors.
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April 2024 by Sanya R.
Honestly, do not go here. I wish the business well but it looks like it's on its last legs and understandably so. I went in with my parrot and the doctor just put a towel over the cage and said it's aggressive and he doesn't see anything wrong with it. Our visit was because the parrot wasn't eating or drinking and the vet just said "I don't know what you want me to do he looks fine". After reading all the comments on Yelp I realized it's good we didn't processed with the blood drawing or anything because the vet looked so bothered and annoyed that he had to attend to a bird. It was a quick 5 min visit for $55 for him to just say he didn't know what to do. Please read mine and all of the other reviews before coming to this vet, there are many other clinics that care about animals that could attend you better.
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February 2024 by Lourdes Tinoco
Excellent
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February 2024 by Alyssa R.
You know one of our dogs had gone here because he was sick and a year or two later I found out they didn't bother calling to see if we wanted the dog to be put down or not and they let our dog die and the same dog has always come to this vet because they've known him long enough to know health problems with him but honestly I liked the place because it was the only vet we had went to but when they let the dog just die without telling us that's what hurts this place doesn't even deserve a one star I wish I could give a 0 star since this vet deserves it more than anywhere else because I am just traumatized from this place and I honestly never react this way with anywhere but I hope this place shuts down because they did too much I wanted and promised the dog I'd become a vet to help take care of him or take vet classes but that ruined it for me although I am in vet classes I hate this vet DO NOT RECOMMEND TO ANYONE I would never want anyone to suffer with this vet because they aren't like other vets most other vets will not just do what they can for money but this place my family REFUSES to come back here I do not want to go by this place because when we do I always cry a little bit when I think of what they did because they never bothered checking up on the pets or anything but they just want money I hate that they spend 4 years in college then maybe 4 years in high school practicing to do this so they can let animals die and suffer make people upset and disappointed in the vet like yeah I get you need money but don't let animals just die for your check I don't know how they don't feel bad about how the owners of pets feel about this vet like honestly they shouldn't bother having the job they have because you should fucking care about your damn customers instead of the fucking money we pay you to let our animals die like I hope this place can learn a thing or two from my review I really can go on for weeks on this review which I might because when the same dog needed medicine they never bothered getting it ready and they were too cheap about the whole check ups and everything else I just hate when this vet did these things because you pay for school and everything to learn from giving some shots to a 4 week old puppy to giving them surgeries like why not be glad you have this good of a job because I do not want to put up with their bullshit and I am unsure if anyone else has experienced this here but I won't be coming back even if every vet closed down but this one I will not let any pet of mine or anyone else come to this vet for anything but the place was so messy too the people weren't very nice they were all rude and had no care in this world to be honest they just wanted money it fucking sucks...
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November 2023 by Otila
Just want to say that Dr. Patel is a very good veterinarian, we've been bringing our pet there since he was about 3 months old, he's now 6 yrs old, praise God. He's been well taken care of here, so no complaints regarding the Vet. However, the staff up front could work on having a better system on the calls, at times, the hold time is way too long! And yes the phone rings after being on hold for a while & then recording comes in indicating calls can't be answered at the time to call back! This is the only complaint other than this we would and do recommend this facility to others.
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October 2023 by An Ban
I was on hold for a long time. They would pick up and the put you on hold again. When we went in they couldn’t even find the our appointment. Took my rabbit here cause he seemed sick and slow. He begun to get a little better before we took him to the vet. But after he came home from the vet he could no longer stand up. The rest of the night he laid on his side barely able to open his eyes, dying sometimes after 12am.
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October 2023 by Cynthia Guillen
I love this place they are so friendly and so affordable ? they make my pups feel at ease. my only gripe would be the place could use a deep clean. We always come home covered in hair from the appointment.
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October 2023 by Vidal Meza
The last few years I’ve had really bad experience at this place. It takes me like two weeks to get a hold of someone over the phone. When you do they sometimes tell you to hold on and a few minutes later they hang up. The front desk ladies are very rude at times. And seem flustered like they don’t want to be there. A relative of mine had an appointment here recently. The lady over the phone told her a certain time to be there. And when she took her two dogs there. They told her that it was actually another time and that they could no longer attend her. Even though she was there at the time that they told her over the phone. They told her she could wait. But more than likely they won’t attend to her. Again that feeling that they really don’t want anyone in there and they themselves don’t want to be there. We have decided to take our pets somewhere else. And we have found another place more attentive, professional and better pricing.
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September 2023 by Jean W.
I would rate lower if an option. They lost my cat. He was to be sedated for shots and they let him get out of kennel prior to sedation. He escaped into the drop acoustic ceiling and seems from his faint meow to be in an interior space. At one point a woman from the office was laughing about it!! I dont know how this will be resolved.
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September 2023 by Danyale Bryant
I called and made an appointment to get my puppy spayed and was surprised I was able to get in the next day. I tried other places around town and they were booked up. I checked my own vets office but it would’ve cost 3 1/2 times the cost as what I paid here. When I took my puppy in for the appointment the next morning, I discovered I contacted the wrong branch and I had made an appointment for the Wells Branch location. However, the South Branch worked us in and I was still able to get my puppy spayed that day. I was very impressed they were so willing to accommodate me. Most places would’ve just said I’m sorry, but you can book a future appointment if you’d like. I opted for the pain injection, which replaces the need to administer pain medication over a couple days following the procedure, that was was a nice option too. My puppy’s surgery went went really well and her incision looks good. She was back to her normal self by the next morning, licking my face to wake me up If you need your pet spayed or neutered, I’d highly recommend this place. There was one other really thoughtful feature this office had that I noticed when I picked up my puppy that I have never seen at another vet office. They had a sign and a candle (which was lit) that asked people to please keep voices down when they see the candle lit as someone was there saying goodbye to their pet. I thought that was a great symbol of compassion and respect. Thanks Pet & Bird Clinic!
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September 2023 by Nadia Hernandez
Dr Patel and the wonderful staff here rock!!! We have been coming here with 3 of our own pups for about 9 years. Always recommend to family and friends. They fit us in when our pups are not feeling ? and are great at well checks. Thank you for all you and your staff do Dr. Patel!
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September 2023 by Nancy Sisk
I had to call for my daughter's cat, Olive and her suspected UTI. They are so kind on the phone and helpful (5 star quality). It turns out I didn't need to take her in but will be using them for her care when needed.
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September 2023 by Maria S
We have been here with our pets for vaccines and for illnesses prices are not to bad the bad thing is that they never answer the phones they have a long hold time they place you on hold even before you can say hello. They could be a little better as far customer service.
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September 2023 by Danyale B.
I called and made an appointment to get my puppy spayed and was surprised I was able to get in the next day. I tried other places around town and they were booked up. I checked my own vets office but it would've cost 3 1/2 times the cost as what I paid here. When I took my puppy in for the appointment the next morning, I discovered I contacted the wrong branch and I had made an appointment for the Wells Branch location. However, the South Branch worked us in and I was still able to get my puppy spayed that day. I was very impressed they were so willing to accommodate me. Most places would've just said I'm sorry, but you can book a future appointment if you'd like. I opted for the pain injection, which replaces the need to administer pain medication over a couple days following the procedure, that was was a nice option too. My puppy's surgery went went really well and her incision looks good. She was back to her normal self by the next morning, licking my face to wake me up If you need your pet spayed or neutered, I'd highly recommend this place. There was one other really thoughtful feature this office had that I noticed when I picked up my puppy that I have never seen at another vet office. They had a sign and a candle (which was lit) that asked people to please keep voices down when they see the candle lit as someone was there saying goodbye to their pet. I thought that was a great symbol of compassion and respect. Thanks Pet & Bird Clinic!
