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December 2023 by Erin Richardson
Placed an online order for a specific character balloon for my 3 yo's birthday, because it said this store had two in stock. Arrived at the store 2 hours later after getting the text message that my order was ready, only to be told that they didn't have it. I was informed I would get a refund in 3-5 days whenever the manager returns. Seriously? You can't even call to let me know you're not going to be able to fulfill it, you just let me drive in??Ordered another character balloon last year along with a bunch of balloons from this store and they deflated 50% within 12 hours.Stay away! A waste of money, terrible customer service.
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December 2023 by Lisa Lacy Thompson
They must have remodeled recently because this is the nicest Party City I've seen lol. Bright, clean, and well-organized. Staff was super attentive as well, asking if I needed help and opening additional registers when the line started to build up.I do wish Party City carried "goodbye party/farewell" decorations, but when I called ahead to ask, they recommended I use solid colors and I was able to find enough to make it work.
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November 2023 by AJ B.
I shop at this party city often for costumes and what not but was pleasantly surprised when I came for my Halloween costume. I found a costume in my size online they said the store had it in stock. I went through the aisles, looked at the costume and noticed my size wasn't there. I went to the front and asked about it, and they told me to go to the costume section on the farthest back aisle. To my surprise, the whole wall was filled with costumes and a person specifically to help you get that costume. I told her the costume and my size and she told me to follow the footprints to the costume pick up where I would receive and be able to try my costume on. Soon enough the costume pick up person came back on my costume 3/4x! That's very rare to find in stores plus size costumes. The dressing room is not really a room at all just mirrors and you can try the costume over your clothes which I did and I liked it so I went to purchase. Unfortunately the store does not price match what is on the website so I ended up paying almost $20 more than I had expected. However finding a plus size costume in stores that is larger than a 2X is such a rare occurrence that I didn't even care it was just happy to be included and have things available for me. Fantastic job they're doing here!
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October 2023 by William Elliott Hinson
I don't normally do reviews, but so do y'all know I bought a costume piece that only included half of what was advertised and they refused to refund it. The manager wouldn't even speak to me.
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October 2023 by Michael Lencioni
Be careful with party city there are company owned stores and franchises and these have two different sets of rules. Its insane this company has stores that don't accept returns on their returns eligible list. when i was in there another person showed up with a return and was told to go to a different store
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September 2023 by Shelly S.
***Franchise location that will not honor online advertising pricing! Please do not go here expecting Party City online prices because they have their own! Online 3 ft hanging stake ghosts for $7.50 for in-store shopping. This location sells for $11.99 and will not honor Party City prices that you online. Save your time and energy and don't shop here.
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September 2023 by Oui Are
The store was very well organized, unfortunately I couldn’t find what I was looking for not sure if Halloween coming up has an impact on that. But they had several boxes neatly stacked and haven’t had time or staff to restock…
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September 2023 by Mattie Herrera
Mia was amazing! She really helped us out when we had a couple of balloons than needed to be aired. She has an amazing personality and saved the day. Great people!
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September 2023 by Christopher Nemetz
Lyza was absolutely fabulous and stayed late to blow up balloons for me. A real hero!!Great service at this location and great balloon work!
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September 2023 by Susie McKinnerney
Last year I purchased a item from them drove nearly 2hrs to go pick up when I got there they they didn't have one. Ok no big dealSo again I ordered the same item said there was 2 in stock drove there again & they don't have one in stock. Lady told me well they should have called you yesterday but they didn't worst customer service ever
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July 2023 by Ann Serg
STAY AWAY!New employee quoted me wrong on price of balloons. It seemed like none of the employees new prices or in fact what they were doing. Took a lot of going back and forward with the pricing, because of wrong quote and false advertising that they had in store. There were 4 of them when I walked in, I had to wait long time for new employee to inflate the baloons, while others were doing nothing and could definitely help inflating. I advised I was in a bit of a rush after all time wasted on figuring things out.Balloons didn't hold even 5 hours!Waste of money, time and moral health.Called the 800 number, they can't even help with the refund. They told me I had to go back to the store, no way in Hell I'm going back there.Overcharged, annoyed with unprofessionalism and poor quality.I wish, the manager cared more for the store...
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July 2023 by Evan Luza
I wish I got her name but the girl who closed on 7/28 was so helpful and nice! 5/5 to her + the cleanliness of her store!
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June 2023 by Jennifer Dineen
“Mia Brown was a lifesaver! I made an online order for my twin’s birthday party, but the order was pushed to her store instead of the one I had chosen, which created some issues. She went above and beyond to fix the issue and ensure that my items were delivered as scheduled. Her exceptional customer service skills and dedication to her job are truly commendable.”
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June 2023 by Amanda Ray
Not much selection, very small store. The location on Brodie is much bigger and has way more inventory. Good customer service though.
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June 2023 by Semarias Hernández
(Translated by Google) All items for parties.(Original)Todo artículo para fistas.