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February 2024 by Sumayya Zeeshan
I wish I could give no stars on the customer service. The associate gave me 15 minutes wait time to fill the balloons and she wasted 14 minutes chit chatting. On the 15th minute there was a long line at the counter and she wasted my 40 minutes. Super annoyed, never coming back!!
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January 2024 by bryan mclean
Needed black paper to put on back of aquarium. Worked great.will never paint glass again. Was easy fast and a cost saver. Best part 3 other websites claimed to have item in stock none did. Know to go there first next time.
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December 2023 by analisa harvey
Came in for party decorations that were music themed. They didn't have a big selection but we got creative and found what we could use. I love the organization. The color coordination too. Makes it easy for themed parties to find decor for. Lots of supplies to use for any event. Customer service was good for me too. Not a long wait and easy check out. I love the dobby holding a sock at the front too. Very cute.
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November 2023 by Kinidrea Form
Clean. Friendly staff. Very easy to find things. In and out
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November 2023 by Tricia Loup
Horrible customer service and the manager was no help.
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November 2023 by Vic Santillan
A little update on this: when they “answered”my review, they apologized for the waiting. Do they even read what their customers say? I did not complain about the waiting, but about their lack of consistency between what they say. And what they do. As well as their BAD customer service.People at the cashier have no idea about the rules that they have in their own store. I went to get a custom, and BEFORE doing the purchase I asked, if it was possible to do a size exchange, in case it did not fit my dog. And they told me it was possible as long as I did it the same day. I went back, and the same cashier lady, told me she had to double check. So, she called her supervisor, which was a guy with 0 good manners. Super rude, that just said sorry it is not possible, it says on the receipt. Ok, I would agree with that, but I asked before I get the receipt. Not happy with that, he left while I was taking, (again extremely rude). At any moment I was rude at him, but of course I was annoyed about the situation. However, the cherry on top was that when I was leaving, they had the “audacity” of saying “thank you for shopping here” are you kidding me?? Was that a bad joke? Will never shop here again!!
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November 2023 by Maria Vasquez
super friendly staff! so patient with a busy store they were even giving out candies to the kids best party city in Austin ?
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November 2023 by Alysia East
Great experience. Ana helped me find what I was looking for in the store and was extra helpful with coordinating a surprise
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October 2023 by Melissa Ochoa-Roysdon
I love getting our kids party supplies twice a year! And balloons are reasonably priced
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September 2023 by Amanda S.
Staff here are rude af and don't want to sell you anything, would have bought more balloons but every time I asked for something your cashier kept giving me my total, this store needs to be wiped of all their employees and just start over with new staff, terrible
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August 2023 by Maria Ordonez
Service was horrible. Did curbside and after 30 minutes calling and going to voicemail I went in there was no line at register so being busy was not an excuse for sure I’m handicap and was parked in designated area. Needless to say I was very disappointed and frustrated.I’m a senior.Mgr said she doesn’t know if someone is waiting curbside because she has to be in front of computer. She was not. This defeats the purpose of curbside if someone is not servicing it.Please take care of problem or don’t offer curbside.Ty for your prompt attention.
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August 2023 by Crystal G.
This store is great clean and friendly staff. weekends are busy in the store so order a head to get your balloons spend 60.00 dollars and get free delivery and it don't have to be balloons it can be 60.00 with everything you buy
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August 2023 by sally facegamer200
I loved it as usual there was some fun stuff and the people that worked there were really nice
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July 2023 by PKitty
The store is so nice ?
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June 2023 by cws1184
So. Many. Balloons. It was hard to find exactly what we were looking for, there were so many different styles and sizes. But then Edith and Reyna came to the rescue! They had us in and out of there in a flash with exactly the right balloon for a unicorn obsessed little girls birthday. Tha nk you Party City, next time we need fun supplies we know where to go!
