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January 2024 by pranit v
I should have read the reviews, they are accurate! Extremely rude manager and staff. They do not honor refund policy. Went in to return a damaged product and the manager straight up just said it cannot be returned without even asking what’s wrong or letting me explain that it was a damaged product. Never returning back to party city.
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January 2024 by Dario Morales
I went In today to purchase some party supplies for my 6 year olds party this Saturday. As I was grabbing what I needed my 6 year old grabbed a .20 lollipop and opened it. She gave me the wrapper so I could pay for it when we checked out.Since the second I walked in, the cashier ERIKA was watching us. My child placed her lollipop down and picked up a toy and got distracted. Non the less I had the wrapper in hand to pay for it. Shortly after ERIKA came up to me talking to me and my 6 year old so rudely.When I asked for a manager Erika stated she was a manager. She clearly has no manager experience. Once she used foul language infront of my child that’s when I got disrespectful right back. Then NANCY came in dropping the Fbomb and calling me out of my name… infront of my child and other people.I have NEVER had an issue at this store till today. As much money I have spent and as often as we go to get out party supplies I never have had a bad experience.I have called corporate and I’m waiting to hear back.Party City why do you have 3 managers working at the same time. And why isn’t there 1 main store manager who is above the 3 that claimed to be managers?Even the security guard apologized for your workers claiming they are just stressed out! I expect something to be done about this because it is NOT ok to talk crazy to your customers, especially a 6 year old!
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November 2023 by AJ B.
I shop at this party city often for costumes and what not but was pleasantly surprised when I came for my Halloween costume. I found a costume in my size online they said the store had it in stock. I went through the aisles, looked at the costume and noticed my size wasn't there. I went to the front and asked about it, and they told me to go to the costume section on the farthest back aisle. To my surprise, the whole wall was filled with costumes and a person specifically to help you get that costume. I told her the costume and my size and she told me to follow the footprints to the costume pick up where I would receive and be able to try my costume on. Soon enough the costume pick up person came back on my costume 3/4x! That's very rare to find in stores plus size costumes. The dressing room is not really a room at all just mirrors and you can try the costume over your clothes which I did and I liked it so I went to purchase. Unfortunately the store does not price match what is on the website so I ended up paying almost $20 more than I had expected. However finding a plus size costume in stores that is larger than a 2X is such a rare occurrence that I didn't even care it was just happy to be included and have things available for me. Fantastic job they're doing here!
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November 2023 by Megan Clark
Prices are way higher than their online pricing. They don't honor online pricing in-store. And this location doesn't offer in-store pickup for online orders. Go to a different location!
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November 2023 by Carlton Dingleberry
Some of the items are expensive. Staff were somewhat rude when I went there one Sunday morning and gave me a face when I asked if I could use their restroom just so I can shop more, she said the restroom was out of order. Maybe it helped me control my spending that day. Will look for other places to shop. Oriental Trading is a better option.
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October 2023 by Jooce
The bald guy who I assume is the manager has absolutely zero customer service. He looked like he hated to be there, and seemed angry the entire time. No wonder this place has a bad rep when all he has/does is stand in one place. Lazy at its best, they need some higher up people to show him how to run a business.
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September 2023 by Shelly Sullivan
***Franchise location that will not honor online advertising pricing! Please do not go here expecting Party City online prices because they have their own! Online 3 ft hanging stake ghosts for $7.50 for in-store shopping. This location sells them for $11.99 and will not honor Party City prices that you online. Save your time and energy and don't shop here.
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September 2023 by Shelly S.
***Franchise location that will not honor online advertising pricing! Please do not go here expecting Party City online prices because they have their own! Online 3 ft hanging stake ghosts for $7.50 for in-store shopping. This location sells for $11.99 and will not honor Party City prices that you online. Save your time and energy and don't shop here.
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September 2023 by IIIXCTY
Service is fine but once again the balloons deflated not even 8hrs after. Special day for my mom and the dollar tree was out of helium and I was pressed for time. Hoping this time would be different I purchased balloons hoping they’ll stay inflate because years ago I order over 40 for my moms bday with delayed hrs later. At no surprise, after dinner all the balloons where on the ground. I’m glad she enjoyed her bday but for the money this was another disappointment. The helium machine might as well be removed from all locations of this is the norm.
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September 2023 by Armin Geiger
Friendly and helpful staff, great service. You guys saved my time sensitive and pressing event!
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July 2023 by Chad Leedy
Found the item I needed online and this store showed in stock at $7 per item. I needed 4 so headed to this location which is not close to me. When i got to the store the price per item was $12!?! The girl at the register told me they aren’t a corporate store and they can’t match online pricing. Absolutely absurd- I could maybe understand $1 price increase because of overhead but I spent $20 more than I was expecting to. If I had ordered same item on amazon i would have gotten double the amount for same price, i just didn’t need that many. This is price gouging at its finest! The owner should be ashamed of themselves- I just read several other reviews with same complaint! If you’re not going to sell at online prices then don’t show that item offered at your location!
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July 2023 by Lisa Sapp
Great store! Lots of nice things to choose from. Reasonable prices too. And the employees are very helpful and friendly.
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July 2023 by Ale Fayett
I was totally mad at the person there in charge either he eas a supervisor or I dont know...their policy about pets says PARTY CITY ACCEPT PET DOGS AND EMOTIONAL SUPPORT DOGS...And this guy told me they dont allow dogs inside I have a border collie well behaved and trained and we didnt want to let ber on the heat outside ...I think he was been racist to us.....wont come back again....employees are too frustrated at this store.
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March 2023 by Chris Dodson
I went in because I saw a product advertised on their website for $5. It was $12 in store and when I asked if they would honor the website pricing they refused. As you can imagine, it was not a pleasant shopping experience. Besides being deceptive, nothing about this business model will compel me to return.
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February 2023 by sowjanya chenji
I would rate negative if I had a choice. The employees here are not friendly at all. Especially the manager. No respect for customer or their money. I would never come to this store and never recommend anyone going here. WORST STOrE EVER !!!!