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March 2024 by Kathleen B.
Will not trust Party City anywhere again. Ordered Balloon with lollipops and message. No balloon, no message. Thanks for nothing Austin tx. store
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February 2024 by Brittany Nichols
You used to be able to walk in to party city, pay for balloons and get them blown up on the spot and be on your way. Now, you have to wait at least 4 hours and they could care less what you have planned. Additionally their prices are exorbitant
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January 2024 by Нинель Калмыкова
We were looking for a monkey costume for our granddaughter. Found!
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January 2024 by Jenny F.
Felt very racially profiled while being in there, I was just looking around and 2 associates kept walking by me "discreetly" constantly making eye contact with me.
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December 2023 by Michelle Westling
I ordered something online and paid online. The same day I got a call from the store saying they canceled my order because it was not in stock. They never refunded it on my credit card. I called the corporate office they said the local store would call me and refund me. After a week I called them and they told me it was marked that I picked up the order! It was not in stock, how could I pick it up? Still waiting to hear back from the manager...
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November 2023 by Nic A.
We spent $12.00 just to buy 6 small latex balloons as part of a balloon bouquet for our son's birthday the following day. The cashier asked if I wanted hi-float and I said yes, so that cost another $4.50 (.75 each). After we brought them home, one of the balloons already started to deflate within a few hours. By his birthday the next morning, they were all on the floor. It made for a very sad-looking birthday celebration and was a total waste of money.
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October 2023 by ramirez
Management is the worst here, the sales floor had a price of 1.99 for an item and they had the audacity to tell me they couldn’t honor the price on the sales floor, couldn’t take a return when their policy says otherwise
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September 2023 by Megan
Bought a cowboy hat for Harry styles concert and as soon as I removed the price tag sticker, it ruined the hat and removed part of the pattern. They won’t let me return or exchange it. Cheap.
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August 2023 by Sabia S.
Beware: this is a franchise location so they don't accept online returns or honor corporate deals. I'd pick another place to shop.
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August 2023 by Cameron Cox
Erin was great help. I came in 30 mins before close to get 900 rolled silverware and Erin got me what I needed right before they closed. Staff is great and very nice.
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May 2023 by Kena's Adventures
Wouldn't recommend go to any other other but this one. One of the female worker MADE us pick up a smaller than pinky size piece of lollipop that fell out of my son's mouth when I wasn't looking of course i would have picked it up if i had saw it but it fell under the shelf and was barely reachable, she quickly rushed to tell me then decided to tell the whole crew in the the headsets if somebody could "bring us a napkin" as if we asked for it or something. Looked EVERY racist don't know how people like this still have a job. Or why they take their job to this extent. Yikes !!! we were more than happy to spend our money at dollar tree next door instead of spending it at a place that doesn't appreciate costumers.
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May 2023 by Gloria mcgowan
I just left Party City of research. I had about 500 worth of Teacher Appreciation and Birthday stuff. There was one lady working the register. A couple shopped at the register for 30 minutes picking out 12 balloons. It was workers standing around and the line was loooonnnngggg ! So the person behind me and myself left. They probably lost 500.00 because they can’t work a register! Sad
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March 2023 by Shaunda Hill
I went at 6:15pm to get a simple balloon order for the next day. I waited to be serviced while one person worked the register and also blew up balloons. Ridiculous! Then after I was given my balloon order, I added “hi-float” to my order of latex and one mylar. Only to wake up to deflated balloons after wasting $35! Never again will I spend money at this establishment. A simple apology and refund would have sufficed! Hell, even empathy which is lacking, aside from the poor customer service in store and via phone. All around horrible experience! I see why people now have switched to Amazon and a Balloon lady.
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March 2023 by Shytina Love-Oates
I travel all the way from Pflugerville to this location because the store is usually always clean and I can get balloons last minute on occasion and the customer service is great
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February 2023 by Puneet Singh
This happened at the Party City research location. I did a lot of purchases for my kiddos B'day and when my turn came for billing where they had just one person at the billing counter (man with long curly hair), he appeared to be getting frustrated when I tried to explain him about the Bday balloons I wanted to purchase. They have the balloons hung at the top and all customer can do is look at them and then let the billing person know by explaining the color shape etc. which one the customer wanted and that is exactly what I was trying to do but as I said the guy was visibly showing a frustrated appearance/demeanor. This is highly unprofessional attitude. It is the customer who makes any business successful so please train your employees to be nice to the customers and deal with them with patience and respect. Thank you.