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October 2024 by Nicholas Brown
Extremely rude, yelled at my girlfriend as soon as she stepped in the door that they don't accept QR codes even though she's shipped with a QR code there before. As she was trying to ask questions and explain that she's done it before they continued to have a horrible attitude and legitimately laughed in her face. I hope your location goes out of business so we can get some people with actual standards and class in our neighborhood. 0/10 :)
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June 2024 by Dr Matt Phillips
I have used this store as well as the local UPS and even CVS to drop off packages. This store is locally owned and to the people who complain "the owner had an accent" yes they do. They immigrated from the Ukraine/Russia and lived here proudly for many years. They are extremely grateful and proud to be living in the United States, as well as Texas. It is their own business and they've done the best they can in a tough environment. They had a very sweet dog that was 13 years old and just sat there. They no longer have that dog with them because they're sensitive to the fact that some people would look in the window and see a dog and not want to enter. So many local businesses are owned by big corporations. These people are doing the best they can to make a living when they have absolutely no control over the price of shipping an item. I find it ironic that people would comment about someone's accent when clearly their English is adequate -and an accent somehow is a negative . I had this discussion with them simply going there for a small purchase of notary of a document. I would consider the next time you are in Steiner and want to ship a document if you have a few seconds, ask the owners about their life and experiences. It is very interesting.
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April 2024 by c goldsmith
Worst service by a person I have ever had. The man working there needs fired, talked with an accent , tall white guy with glasses. The most unprofessional person I have ever dealt with. Fire this bum.
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January 2024 by Oksana Chester
I question if this Pak Mail really is a legit "Pak Mail" or a front for something else. Walked in with a prepaid USPS package and was told they didn't take USPS even though I had dropped off one prior with no issues. There was also a USPS drop off box on the floor yet they wouldn't except mine. They also don't take DHL or FedEx, so what do they take? Lastly, there online hours are wrong so you'll most likely drive to this place just to find it closed.
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December 2023 by Laylah Jarbouh
First, this is not a fake review. Wanted to put that out there because I read a comment saying that the good reviews are fake.
I've been coming here since I moved to Steiner 8 years ago. I've always had a good experience whether it's a package drop off or shipping.
I don't know the owners story, but it does look like they are trying to make an honest living in the land of opportunity. I totally want to support them especially being a ma and pop shop! Please try to do the same.
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November 2023 by l j
First, this is not a fake review. Wanted to put that out there because I read a comment saying that the good reviews are fake.I've been coming here since I moved to Steiner 8 years ago. I've always had a good experience whether it's a package drop off or shipping.I don't know the owners story, but it does look like they are trying to make an honest living in the land of opportunity. I totally want to support them especially being a ma and pop shop! Please try to do the same.
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November 2023 by wishful waves
Great staff, adorable dogs
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September 2023 by Josh Kern
I've used Steiner's Pak Mail for 12+ years now and have always found them to be honest, reliable, and friendly with exceptional customer service.
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August 2023 by Brian Greenstone
I stopped using UPS because I didn’t want to have to go to this place anymore. Started using FedEx so that I could drop off at Randall’s instead. Very stressful dealing with the guy who runs this place.
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July 2023 by Megan E Shakley
I went to all this trouble to get this over-sized box strapped in, drive over, and they were closed when their google page said they would be open. Their sign says they are closed all weekend, but how awful not to change their online hours. Not cool.
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January 2023 by Lesli R.
We love this local neighbor owned business! The owners have been so nice and helpful for so many of my business needs over the years. They offer everything you need for mailing purposes (FedEx, UPS, USPS) + many other services such as if you need a document notarized or something like that. Such a convenience to have this business in our neighborhood! We appreciate you!
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January 2023 by Jeff Morgan
Rude staff. I asked for an envelope for my pre-paid Fedex mailing label. Staff grunted at me and then disappeared behind a curtain. Told me to put my envelope in the Fedex box on the floor. I asked for a receipt and staff grunted again. I will not go back to this place. Ever. I recommend that you go somewhere else, too.
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November 2022 by Kim d Grindrod
Always great service!
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October 2022 by Hallie Brooks
The owner was incredibly rude to my mother for not wanting to spend $70 on shipping. When I confronted him over the phone about it because she was upset and offended he was very argumentative. His wife is always very kind to us but I would say - DO NOT GO HERE. Plenty of other options in town with good service!
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September 2022 by Alireza Talebizadeh
I do not recommend this mail business. They say they do FedEx, UPS and USPS, walked in there today and the guy didn’t even look at me or say hi. I asked about dropping a package which has USPS prepaid label and he said they don’t accept USPS packages even though there was a USPS box filled with USPS packages! Zero professionalism.
