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June 2024 by Cheer Biery
When I say Ricardo J, the field trainer for this Oreillys brought the meaning of what hospitality means. I traveled to Austin on a special assignment for God 4 hours away from Home. My battery gave out and I called this branch and Ricardo picked up. The customer service industry is performing way below standard since Covid and when I say Ricardo was Amazing that is what he embodied. He was thorough and being very tight on money he even informed of the shop that could install the battery. I am not from here but he even went over to the mechanic shop, checked the pricing for me came back and got on the phone and informed me of what to do. Who even does this type of stuff anymore. I know Jesus is all in this young mans heart. Ricardo if Oreily doesn’t promote you from field to Corporate nationwide trainer, gone head pack your bags because the promotion God has for you the world needs to see a living example of what hospitality, and caring for His people heart really is. You don’t even know how your demonstration has touched my heart and is a reminder to myself to go above and beyond for Gods people. Promote Him if not God sure will take him and use him for a even bigger training purpose. This right here is the future Pastor, teacher, kingdom builder of God and if you don’t treat him right, then know God see’s and He will. Thank you Ricardo for bringing light to what hospitality is!
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June 2024 by Scott Slavik
Very helpful
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April 2024 by Daniela Roman
Very friendly and attentive!
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March 2024 by Joanna H.
I traveled with a friend from San Antonio to Austin this weekend. While in Austin her check engine light came on and her car wasn't running as good as usual. We went by O'Reilly Auto Parts in Austin on Lamar Blvd and they were very helpful! They came out and were able to tell us it was safe to drive back to SA. Very thankful for their help and at no charge.
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March 2024 by James Y
Glad I decided not to deliver parts for this company seems like this guy hates his co workers, taking the time out of his day to make sure the vehicles were parked so close to each other instead of just parking them in their normal spots. What a waste of company time.
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March 2024 by Jai Guzman
When you call them for help they never pick up the phone. You go there for parts and they send you to North Lamar for it. Why is this location still open?
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January 2024 by Rob Higgs
They need more staff, like so many businesses do.
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January 2024 by EG Clark
Really helpful staff. Came here for a tricky install and Michael helped me find the right product and install it in the freezing cold! Super grateful for this staff.
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January 2024 by arthur arcuri
Great!
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January 2024 by Lisa Foy
We ran to this location after jumping my car to check the battery & hopefully replace it. My car is a unicorn and so is replacing the battery it seems. There’s even a notice that says “difficult to install”. Gladys Thomas worked with us relentlessly to get it out (after battery acid all but destroyed the terminals) and replace with a new one. She definitely took one for the team as we were all bewildered on the game of Tetris my car was beating us at. It was hot & very frustrating. She never got annoyed or said screw it & go inside to get someone else to help us. She refused to take a tip she very much earned. A great, helpful, & true asset to this store!
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December 2023 by Joe Nanus
Great staff very friendly and professional, helped me find what I wanted and gave insight to the good, better, best of the parts I was replacing. Truly appreciate this store and how they truly embrace customer service!
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November 2023 by Benjamin Nativi
Good service both times I've been here.
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July 2023 by John Dubois
Elton was very helpful and knowledgeable about our dead car battery. Thanks!
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July 2023 by Dean
Super friendly staff, knowledgeable and helpful. If they dont have the part your looking for, they will find one from another local O'Reillys.
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June 2023 by Lone Star Office Solutions
Best parts around in my opinion.
