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May 2024 by Brooke Broeske
Been to 3 different stores to get business cards made and this store by far was the most frustrating. Very unhelpful
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May 2024 by Rita Schaelicke
I received above and beyond service by Ashton at the Print & Copy desk.
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April 2024 by be
This location, Anderson Lane, is the best! Go here! I'm a long time customer, from Houston in the early 2000's till now in this town. I've visited other locations and I will return to this one if I need something. The associates I dealt with are friendly, professional and helpful. They all seem to enjoy working there. All of this matters because it makes for a pleasant and comfortable shopping experience.
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April 2024 by Haley M
The 2 brunette female store associates in the Print Center on Thursday, 03/21/2024 at 5:30 PM CST exhibited poor customer service. I approached the print center counter to find the email address to send my print to and sent it which took me about 90 seconds; the 2 sales associates were chatting about an upcoming project or something while I did this (not working on print jobs) and there were no other customers waiting in the print center area. After standing at the counter for another minute or so while they continued their conversation one of them addressed me. I explained that I just emailed over a file that I needed help formatting to print. She looked at the attachment I sent and said she couldn’t help me because they had to work on their online queue and that I could submit it online to be printed the next day or use their self service center. I explained that in the past I submitted a print job online and the front and back were not aligned so I needed their help formatting my document. I said that Office Depot employees had helped me do this on their computer program in-store in the past [see my 5 star reviews for the 5300 S MoPac Expy and 816 Tirado St locations]. The other sales associates’ response was, “They must not have had very many jobs in their queue.” or something to that effect, dismissing my concern and therefore dismissing me as a customer so I left the store.
Unfortunately, this location is the most convenient for me and since I’d be in the area again the next day I ended up going home and doing over an hour of research to ensure my print job submitted online would be printed correctly. It is so disappointing that the formatting that took me over an hour would have taken them less than 5 minutes but they didn’t feel like helping the customer standing in front of them. The Office Depot website guaranteed that my prints would be ready by 6:00 PM the next day and I’d be emailed when they were ready.
At 3:42 PM the next day, Friday, 03/22/2024, I hadn’t received an email yet so I called the store to check what time my prints would be ready so I could plan my afternoon around picking them up. The associate (who sounded like one of the women from the day before) was having a conversation with someone else in the background while I was on the phone. She said it wasn’t ready and to call back at 6:00 PM if I hadn’t received an email…
I hadn’t received an email by 5:30 PM so I went ahead and stopped in the store at about that time. I didn’t mind hanging out for 30 minutes since they would be ready by 6:00 PM so I took a seat on the couch in front of the print center. No one else was in the printing area when I arrived and the sales associates were working in the back. A sales associate, Julian, came around to the front and asked if I had been helped and how he could help me. I let him know I was there to pick up a print job but I hadn’t received an email yet. He asked for my name and a description of the job. He confirmed that it hadn’t been printed yet so he printed and cut my prints which took about 10-15 minutes. They turned out great! Thank you, Julian!
I also want to mention that on Friday there weren’t any customers in the print center when I arrived but while I waited, about a half a dozen other customers came in and a petite blond sales associate at the print center was very kind and patient in helping each one (including helping someone with their walk-in print job).
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March 2024 by Paul Orfanu
Outstanding help from the staff. Also the self service machines are new and operating excellent.
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March 2024 by Mark Kres
Good selection of merchandise. Convenient location. They allegedly take checks but the last 2 times I shopped their system found some reason to reject my checks, so I had to pay by credit card.
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March 2024 by Sam S.
Fast and effortless experience today - Chloe was amazing and incredibly nice and helpful assisting me figure out a hard process printing task.
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February 2024 by Katherine V
I’ve been meaning to leave a review of how wonderful Julian in printing is to work with! Twice now I’ve had small, last minute projects and he’s been such a helpful person! He was able to resize and image and show me cardstock options that were perfect.I’d like to also add that I had to take a call in the middle of our discussion regarding my cat at the vet and he was very kind about it and never was annoyed or anything.I’m getting married next year and he will be my first stop for all the invites, save the dates, etc :)
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February 2024 by Marisela Martinez
The girl who assisted me, very friendly and charismatic, explained my doubts and costs of what I needed to print, in a polite and efficient manner. I give this girl a 10, I think she's called. Chloe
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January 2024 by Briana Brown
The Print Department is sharp! Can't thank Julian and Chloe enough for helping me out in a crunch getting all my name tag templates printed and ready the day of my event. Excellent customer service!
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January 2024 by Lanesia Jones
Workers seem very unconcerned and not happy working there.
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January 2024 by Jeff Trask
This location is close and convenient for me. Good service and good prices keep me coming back.
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December 2023 by Irene Johns
The staff is friendly and knowledgeable.
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December 2023 by Ray Vaughn
Great helpers!
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December 2023 by Stacey Richardson
They made a mistake today during my visit and instead of fixing it or owning it, the manager fabricated some scenario which explained that they didn't make a mistake and that it was my misunderstanding. It was the single grossest interaction I have had in a store.
