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August 2024 by Delia H
While I was out of town visiting I was treated with great respect by this dealership. Thank you.
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August 2024 by Luis Torres
I'm writing to express my dissatisfaction with the recent service I received. First, I believe I was overcharged for the labor to replace a sensor that is easily accessible on top of the engine. Additionally, when I got my car back, there were grease stains on the floor mat and door, which I find unacceptable. To make matters worse, I had to return to the shop to retrieve my engine cover, which was left off during the service.
Given these issues, I'm quite disappointed with the overall experience. I plan to leave a negative review and will also be contacting the BBB to request a review of your labor rates and service practices.
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June 2024 by Ladybugcdl R
I have been a loyal customer of Nyle Maxwell for my Fiat service needs. However, I am disappointed with the quoted $170 for an oil change, which I believe is excessive. The reasoning given was that my Fiat Abarth is a turbo. It uses 4 quarts of 5w-40 oil. I contacted the Fiat service center in Killeen and was quoted a price around $130 for the same service. I am puzzled by this significant price difference for the same service from the same company.
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June 2024 by Stanislav Lopukhov
The service at the new address: “13049 N Research BLVD, Austin, TX 78717” is terrible.
On May 9, 2024 I came to change the oil and when I arrived home I saw that my car had been scratched at the service station … and since I saw this at home, I understand that no one will fix it.
Before that, I had my cars serviced for four years at the address: “13401 Ranch Road 620 N, Austin, TX 78717” and everything was great.
Please return the service to the previous location.
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May 2024 by Misty Mccauley
Loved buying my beautiful mint green jeep.? l walked out within 2hrs and got a great deal!!! Thanks Nyle Maxwell!!!!
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May 2024 by Jason G
To the great people at Nyle Maxwell, manager Ben, sales rep Jacelyn, and Bob in finance. Keep doing a wonderful job, top notch service. From my family to yours thank you so much for being very, kind ,professional and most of all personal
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April 2024 by C McG
Yesterday, I got my car keys misplaced or/stolen and a purse with my documents inside the vehicle. When I bought my FIAT, Maxwell guaranteed that the car would break down in the middle of the road if I had issues. Call this number: yada, yada. Seven years later, I just got off the phone with workers or staff or high management who seemed to hate what they were doing and were trying to put words in my mouth, misleading the conversation; they wanted to paint me as a Karen. They kept cutting me off, telling me that's not my department; a guy named GRUTE or whatever said to me that without my VIN, there was nothing he could do, sent me back to another department, and a lady THE MANAGER like Michael Scott, I hope God makes a miracle and give you a new heart, because your tone of voice and arrogance was so triggering that at my age, I should just retire, shut up and accept the fact that when FIAT wants to sell a car, they promise you heaven, but when you need assistance they kindly tell you 'Bless your heart.' She said in a high-pitched voice, 'YOU NEED TO GET THE CAR TOLL ALL THE WAY HERE' because we'll have to REPROGRAMED. I want to understand why, after seven years of service, they cannot pull customer information or work AS A TEAM to assist a little customer in getting the transportation back. That's all I wanted. The conversation ended with her spelling her name because I couldn't even hear well and made the mistake of asking their names again. Sorry, Maxwell, for being a miserable little burden, incompetence not even able to have my documents in hand to go above and beyond on my client customer skills to make your staff happy. Thank you so much for proceeding to give hard-working people nothing. Should I ask permission to have my car service at your place next time? Am I worthy of your super duper staff so happy about their work environment? Jesus Christ, we are going lower than ever. Wow!
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January 2024 by Laith Leo
The staff is so friendly and a very quick service
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January 2024 by Michael McIntyre
I took my jeep grand Cherokee in for a brake inspection. They discovered I had a simple leaf between the brake pads and rotor. They gave me my jeep back. Did not charge me anything. I really appreciate their super customer service. This is why I keep coming back.
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November 2023 by Amy Dominguez
Went to trade in our son's fiat at another dealership just to find out that the VIN doesn't match the sales paperwork. Never would I have thought this needed to be checked, that's on me but thinking I was buying from a reputable dealership I never thought twice.Essentially we have been making payments on a car for four years that doesn't even exist... so shame on you for selling me a car that was either stolen or salvaged! Now I own a car that I can't sell, trade, or even get insurance on. > Lesson learned <
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October 2023 by Mary Maclennan
Loved it here for 8 yrs! Called for service of oil change, tire rotation, replace brake light and assess rattle on undercarriage. Told I would need to leave vehicle for 48-72 hrs. Not customer service as it once was.
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September 2023 by David Castillo
Really poor customer service ? I was extremely disappointed because I had such high hopes for this place
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September 2023 by Michael Contreras
In and out quickly , was able to wait on my Fiat to get a recall done.
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September 2023 by Julz Porter
Jacob in the service department fixed my 124 Spider...Great service from a great guy!??
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September 2023 by geoffrey eltgroth
Made a 7am appointment, still had to wait an hour. Other than that service and everything else was excellent
