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“The sales rep (Ivan I believe) who helped me out was very informative on several products I was interested in. The sales rep assisted me throughout the visit and made my time there go smoothly. The sales rep was training a new hire, and was professional and seemed like a great mentor. The new hire seemed knowledgeable as well, was helpful, and embraced the learning experience. Great job yall”
“Marlena at the Barton Creek Square AT&T is so outstanding! Seriously, this woman is a customer service expert.
I'd been struggling with some In store reps & on the phone nonsense with AT&T – felt like I was talking to people who just pretended to care . Marlena is unique and actually read the situation,so i wouldn't repeat myself ! I couldn't believe she took the time to understand where I was coming from.
Then, she broke everything down for me in a way that actually made sense.! Finally, someone who gets it.
Honestly, because of her, I've totally changed my mind about going to an actual store instead of dealing with stuff online. I Don't like going in person but I will go to this AT&T ,Thank you Marlena”
“Vincent was nothing less than AWESOME. He not only explained everything in detailed he answered EVERY question that we had. Thank you so much for you patience and understanding Vincent”
“Everytime i come into this store, they never fail to suprise me With amazing deals and discounts. The service here is 10/10. The Worker sameera helped me set up myphone.”
“I shattered the back glass circle covering the zoom lens on my IPhone 12 Pro Max camera...and I feared the worst!! But owner Eric verified over the phone that he did have the proper replacement piece there on hand for my specific make and model, and I kid you not, he was able to remove the broken glass and get the new piece on IN LESS THAN HALF AN HOUR! ...AND FOR ONLY $40 !! He really saved me!! I was worried I wouldn't be able to use my zoom to capture concert vids at ACL this weekend!! YOU SAVED ME IN A PINCH, ERIC! I will definitely call you first for any future cellphone screen or glass repair needs...!! :))”
“Awesome place my wife cracked her screen and was having a hard time doing a smart switch since her screen was no use. Everyone was wanting to charge for a whole screen repair or charging crazy for data transfer they were able to a temporary fix to get all my stuff transferred and had amazing prices! Definitely recommend owner was amazing and got us in and out in no time!”
“The woman at the counter today was very knowledgeable, helpful, and personable. I received excellent customer service and would be more than happy to do all my business at this location where I know my needs will be met with efficiency and kindness.”
“Had a great experience at Verizon today. Jean was extremely helpful and respectful of my time. It didn’t take too long to get out of there with my new phone. I would definitely recommend this location!”
“I was in Barton Creek mall and stop by the Booth to see if I can get my screen protector replaced and was surprised That the attendant stopped what he was doing and just took care of it on the spot. Great service!”
“Wow, I have been with this company for about 8 to 9 years. And even today. Happy good prices. I recommend it. And passed before by other companies and the truth. It's a problem. But with this one I am more than happy. I have gone to mountainous places where I thought there was no signal. And well. I actually had a good signal in less expected places.”
“Had a great experience with Abby at this AT&T store location. She was knowledgeable and patiently answered all of my questions I had on my phone plan and issues I was running into. Especially compared to other AT&T stores I've been to, this was a top-notch experience.”
“Walked in needing a new phone and the store manager was able to help me out quicker than a fly on soup. Was outta there in 30 minutes, no hassle. Even got me squared up with a new charger and screen protector too:)”
“I had a very difficult phone situation and Joseph at the Allandale store near HEB on Burnet and it was amazing! He was kind, patient and know exactly what to do to solve my issue. I will definitely only use this AT&T location.”
“It was a great experience one of the sales Janese at AT&T, she was incredibly helpful and kind. She took the time to patiently explain my options and ensured I understood everything. Her friendly attitude and genuine desire to assist made the entire experience much smoother. It’s rare to encounter such outstanding customer service, and I truly appreciated her support!”
“Here’s a revised version for a Google review:
After a terrible experience with AT&T, I decided to reactivate my T-Mobile account. Elijah assisted me, and I can’t say enough good things about him—he truly deserves a raise. He navigated the complex process of transferring my account back to T-Mobile and went above and beyond to address issues that AT&T had created. He even set me up with T-Mobile’s new home internet service, bundling it with my mobile account for extra savings.
For anyone considering switching to AT&T: don’t do it! I made the mistake of leaving T-Mobile for an enticing deal with AT&T, which promised a new iPhone and better service, but it turned out to be a nightmare. T-Mobile has amazing customer service, and you can actually understand and trust their support team.
Thank you, Elijah, for your patience and for making this process so much smoother!”
“I took in my cracked phone and was nicely greeted. Upon examination, the gentleman told me he could fix my screen in about 20 minutes. I gave him my phone and he did indeed have it fully fixed with a new screen protector in about 20 minutes. Loved the efficiency and politeness I received. Would recommend this store.”
“Reggie saved me when my phone died! He stayed after hours to make sure my new phone was up and running without a problem! He even checked my phone plan and showed me how I could save more money. Best customer service you can find.”
“I had a great experience with this place. I dropped my iphone and shattered the screen protector and the screen to the point that the phone was not useable. I went straight to the 620 location. In an hour they had my phone back in working order for a fair price. So happy with them. Fast, friendly, efficient!”
“Had a great experience this past weekend at the 5033-A US Hwy 290 location. This has become my “go to” store anytime I need to review my account, upgrade devices, or otherwise get support. On my most recent visit, mgr JSinclair was kind enough to assist me. And the noteworthy part that prompted this review is my request was selfishly to reduce my monthly bill. There was no pushback or questions, just friendly and professional support! Thank you for putting customer service first in front of all else including dollars!!”
“iPhone 13 couldn’t charge with cable and my screen protector was beat up. In and out with fully working charger + repaired screen protector in under 10 minutes!”
“My mom came here I can't thank the staff enough for their help come here if you ever have an issue with your phone great service they will greet you with a smile . Thank you so much ??”
“Phone was not working took it to 2 Boost stores before the Cameron location one and they couldn't fix my phone. So I took i took it to this one on Cameron and they fixed my phone. Best store in Austin!”
“Today I went in to get a new phone and Maria gave me a really good deal on my Samsung. I have been a cricket customer for many years and this is my favorite store”
“I went to Southshore Riverside and this girl Josselyn was very kind to my family and me, excellent service, I was very happy with my purchase and she speaks Spanish, I really liked feeling confident with my first language”
“I worked with Brooke to get my Wifi router delivery issues worked out. She was on her game, knowledgeable, and patient, and I appreciated her dedication to customer care. Even as frustrated as I have been with my situation, my interactions with her were a high point of my day. Per usual, the representatives at this location are on their game.”
“I visited this location 3/16/25. I was helped by Paige and she was exceptionally helpful and knowledgeable and very friendly and pleasant to work with. She answered all my questions and I left with the information that I needed.”
“Great young lady helped me upgrade my phone was an easy process for me she helped transfer all my apps, contacts, and photos! Definitely will be recommending this store!”
“Brayan was very knowledgeable, professional, and polite in helping me understand the storage message I was receiving on my phone, due to having a Google account. I was afraid my phone was running out of storage, but it had plenty. His friendly demeanor put me at ease, and he showed me that he didn't delete any photos. Thank you so much, Brayan!!!”
“I visited the AT&T store in west Austin, to be specific, 1011 W 5th St, Austin, TX 78703 yesterday . As a new comer , I really need detailed instructions about mobile plan, as well as an economic choice. The staffs at that store really helped me with a passionate and professional attitude, the whole process is very effective and concise. By the way, the signal of At&T is very good as well. I appreciate it”
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“I asked for a case for my phone with a wallet and the guy helped a lot. There is a woman who works there and every time I go into the shop, she is so nice and helpful.”