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“Everytime i come into this store, they never fail to suprise me With amazing deals and discounts. The service here is 10/10. The Worker sameera helped me set up myphone.”
“I took in my cracked phone and was nicely greeted. Upon examination, the gentleman told me he could fix my screen in about 20 minutes. I gave him my phone and he did indeed have it fully fixed with a new screen protector in about 20 minutes. Loved the efficiency and politeness I received. Would recommend this store.”
“I shattered the back glass circle covering the zoom lens on my IPhone 12 Pro Max camera...and I feared the worst!! But owner Eric verified over the phone that he did have the proper replacement piece there on hand for my specific make and model, and I kid you not, he was able to remove the broken glass and get the new piece on IN LESS THAN HALF AN HOUR! ...AND FOR ONLY $40 !! He really saved me!! I was worried I wouldn't be able to use my zoom to capture concert vids at ACL this weekend!! YOU SAVED ME IN A PINCH, ERIC! I will definitely call you first for any future cellphone screen or glass repair needs...!! :))”
“I purchased an iPhone today with the assistance of Raul. I was fortunate that there were no other customers at 11:00 AM. I was transferring my service from another carrier. Raul explained my phone options. Explained steps as he went through the process. I felt I received excellent customer service and would recommend this AT&T location.”
“These reviews do not lie. Cassandra was extremely helpful with my purchase today and made the transaction so smooth and easy. Thank you for making it a great experience!”
“Awesome place my wife cracked her screen and was having a hard time doing a smart switch since her screen was no use. Everyone was wanting to charge for a whole screen repair or charging crazy for data transfer they were able to a temporary fix to get all my stuff transferred and had amazing prices! Definitely recommend owner was amazing and got us in and out in no time!”
“Came in to troubleshoot an issue on a family member that passed away. Despite me being from out of town, Trey welcomed me in, helped me out, and provided very good care throughout the difficult process”
“Here’s a revised version for a Google review:
After a terrible experience with AT&T, I decided to reactivate my T-Mobile account. Elijah assisted me, and I can’t say enough good things about him—he truly deserves a raise. He navigated the complex process of transferring my account back to T-Mobile and went above and beyond to address issues that AT&T had created. He even set me up with T-Mobile’s new home internet service, bundling it with my mobile account for extra savings.
For anyone considering switching to AT&T: don’t do it! I made the mistake of leaving T-Mobile for an enticing deal with AT&T, which promised a new iPhone and better service, but it turned out to be a nightmare. T-Mobile has amazing customer service, and you can actually understand and trust their support team.
Thank you, Elijah, for your patience and for making this process so much smoother!”
“Hello, I am very grateful to this company because every time I have to make a change or change my number, they always help me. Also, I went to the store shortly thereafter and the manager on duty, named Eli, was very patient and friendly with me. I give him 5 stars for that because almost Not even a manager or employee is friendly like him. I recommend it when you can or use something. I recommend this store.”
“The agent didn't ask me any unnecessary questions, he got me in the door, and out very quickly. It even surprised my girlfriend at how fast our visit to the store was.”
“Marlena at the Barton Creek Square AT&T is so outstanding! Seriously, this woman is a customer service expert.
I'd been struggling with some In store reps & on the phone nonsense with AT&T – felt like I was talking to people who just pretended to care . Marlena is unique and actually read the situation,so i wouldn't repeat myself ! I couldn't believe she took the time to understand where I was coming from.
Then, she broke everything down for me in a way that actually made sense.! Finally, someone who gets it.
Honestly, because of her, I've totally changed my mind about going to an actual store instead of dealing with stuff online. I Don't like going in person but I will go to this AT&T ,Thank you Marlena”
“I came in to the store because my phone was not charging and was dead.
Eddie helped me by looking up my phone info, calling the insurance company, and booking me an appointment with "Ubreakifix."
I was waiting for a ride after I completed my business and Eddie took the time (and patience) to sit with me and chat while I waited.
I have always had good experiences at this store and today was more of the same great service.
Thanks Eddie!”
“Sean is diversely intelligent,
charming, patient professional. He taught me how to use apps & features.He was aware of my desires and my needs. He found me the perfect protective cover for my new cell with and even put it on for me. As I was leaving, he set up the page to set up Google Assistant when I got home. He is devoted to AT&T and his customers.
I don't what his salary is,but I DO know excellent customer service when I see it, especially post Covid. AT&T doesn't want to lose this employee. He deserves a raise.
If the staff is ½ as good as he is then I highly recommend this store. They care about their customers.
Sandra Farris Ealey”
“I visited the AT&T store in west Austin, to be specific, 1011 W 5th St, Austin, TX 78703 yesterday . As a new comer , I really need detailed instructions about mobile plan, as well as an economic choice. The staffs at that store really helped me with a passionate and professional attitude, the whole process is very effective and concise. By the way, the signal of At&T is very good as well. I appreciate it”
“Your staff member named Brayan, he is very accommodating and served us with his professional skills in dealing with customers. He deserves credit for his performance.”
“I was in Barton Creek mall and stop by the Booth to see if I can get my screen protector replaced and was surprised That the attendant stopped what he was doing and just took care of it on the spot. Great service!”
“I had a great experience with this place. I dropped my iphone and shattered the screen protector and the screen to the point that the phone was not useable. I went straight to the 620 location. In an hour they had my phone back in working order for a fair price. So happy with them. Fast, friendly, efficient!”
“This amazing sales rep Cassandra sure dose know what she is doing is explains all promotions and helps everyone save $30 she multi tasks with her being the only one is store. Cricket is very lucky to have her.”
“The folks at this AT&T store SAVED THE DAY when I got a new phone yesterday and then the network wouldn’t activate the ESIM for about 24 hours. they were professional, kind, and knew exactly what to do when other AT&T stores didn’t. Also did it with style when I was an anxious mess and about to be on a remote job site where my phone was essential to my work. Couldn’t have gone better and I am SO grateful for the excellent service.”
“I came in with a lost phone
Reggie greeted me as soon as I walked through the door
Talked to my dad in Spanish ! I walked out with an upgraded phone , saved me $600 on top
Of that!
I wish there was more people like this back in my town ! THANK YOU REGGIE !!!!Now I get to make it to my flight on time ?? ?”
“Abigail was one of the best phone sales professionals I've ever worked with. I came in with an idea of what I already wanted online and she listened to our needs, informed us about a discount I wasn't aware of, and accessories based on our jobs. She was fast to serve us, incredibly patient, professional, and informed. I can't say enough thank yous because we urgently needed to replace our phones. I highly recommend this location and especially Abigail!”
“Jose and Leslie helped me resolve an issue I'd been having for weeks with trying to get set up with 4 lines on Wireless BYOD and transferring the numbers from our previous carrier. It had been such a stressful experience before I made it to this store location, and these two knocked it out of the park in customer service.”
“AT&T Wireless at 10001 Research is the best store to go to for technical expertise, informed comparison, account accuracy, product knowledge and kind and courteous customer service! I believe her name was Francis! 5 stars for Francis!! And a much deserved raise! Do not go to the Domain store unless you like being treated rudely and disrespectfully!!!”
“Today I went in to get a new phone and Maria gave me a really good deal on my Samsung. I have been a cricket customer for many years and this is my favorite store”
“Leo was the best CSR I have encountered a Cricket!!!! Pleasant, patient, and courteous. Bonus is that he spoke both English and SPANISH. Transferring was super easy paying less $$ and quality of phone service was magnificent!”
“Excellent service. Not like other cricketers who want to help you and almost take care of you hard.
And in this store the opposite is true, the people who serve there are very friendly. Thank you! 10/10”
“Really grateful for their help! Was in a big rush to get macbook back for school and they made the process fast, very simple and were very helpful with all my questions. Very happy and in the future will go back if needed! Thank you to the managers and ravi (hopefully I spelled his name right)!”
“My husband and I are at that point where phone technology has become more and more complicated. Fortunately for us, we met a wonderful young man, Joseph, at this AT&T location. We’ve visited the store numerous times over the past 9 months with one issue after another. We have business lines and personal but every time we had a problem Joseph figured it out. (Many were operator error!) Professional, friendly, extremely knowledgable and most importantly, very patient. He’s a tremendous asset to AT&T and if you have an issue or question, he’s the one to go to.”
“Thank you so much Zoe for bridging the language barrier and helping me get my new fancy phone set up with ease! You are another reason we are still Metro customers! 2/10/24”
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“I asked for a case for my phone with a wallet and the guy helped a lot. There is a woman who works there and every time I go into the shop, she is so nice and helpful.”