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March 2024 by Chris W.
Really good customer service from the custom framing department. The lady that helped me was professional and helpful. She seemed to care a lot in her selections of frames and mats. The price tag is quite high starting at $230+ and the turn around time is rather long, 2.5 weeks minimum. You do have to pay in full before placing the order. I haven't received the final product yet, but the service has been so far so good. Highly recommend.
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February 2024 by T.R. Azulene
Good selection and convenient if you live in sunset valley, BUT It is bizarre that there are multiple employees standing around at the check out and you have to self-check and bag. My bill was over $300. Seriously flawed.The employees are not there for customer service, which is sad because there are way better art supply stores in town to spend your money.
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February 2024 by Jan R.
Service staff i knowledgeable. No planner supplies, one of my main reasons for shopping at Michael's. Sparse Scrapbooking supplies. Now self checkout only! So sad to see Michael's making such poor choices.
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February 2024 by Marilyn M.
First of all, let me say that Michael's has always been my go-to place for crafting. I've been a satisfied patron for 40 years. Today, out of the blue, all of the checkouts up front that are usually manned with helpful employees are now self-checkouts. There was not one counter manned by a human. I consider this a true lack of service! Fortunately, I was able to find a sweet employee by the name of Jessica who thankfully stepped in to help me. I certainly hope management reconsiders this new change to all self-checkouts. It's not helpful to the customers at all and certainly can't be considered good service. Your competition has several checkouts fully manned with polite and helpful people. Michael's, you've taken a step back in customer service!
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February 2024 by Carrie G.
We have had many items framed and we had a wonderful, fun, and creative experience with Alissa. She guided us to help commemorate our favorite concert experience to date! Her ideas and enthusiasm made the whole experience enjoyable! Thanks Alissa (and friends) for a fun Friday night at Michaels!
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February 2024 by Celinda Herevia
I had a Christmas gift sent to this store by my sister-in-law. I got busy with life and walked in about 2 weeks later and was told the order had been picked up. They have it all in bins right by the front door and do zero ID verification. It's a system based on trust. The manager was called and filled the order but not before said she would just have to TRUST that I was being honest and hadn't already picked it up. You have set up a system that is going to create theft. You best believe you aren't going to treat innocent customers like thieves. She did the right thing by making it right but not before making sure to shame me for the assumed theft she couldn't prove. Shame on her and shame on Michael's.
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February 2024 by Madeline Scogin
Had less of a yarn selection when i went than they normally do. It did look like they were changing what yarn brands they carry but i dont really know. I was able to find yarn for my project so all is well
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February 2024 by Anne Mcintosh
Fantastic
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February 2024 by Lori Dobbs
When I need something for an arts and crafts project, I can always find it at Michaels!
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January 2024 by Shadalee B.
I am so disappointed with the Michael's self checkout policy. The lines were long and there was only one worker at the registers. She was hanging out leaning on the counter and talking to a friend, completely ignoring all of the customers. Why aren't prices going down if there are fewer workers? Makes no sense.
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January 2024 by Jürgen Michel
Great selection of everything you need for crafting, sewing and decorating.Unfortunately, self check out is not my thing.
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December 2023 by Laura DeBellas
Awful and rude customer service to both my family and other shoppers in line at the checkout. Management should review employees assisting at this store.
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December 2023 by Christine Moreno
Very small store. Crampt. I ordered online for pickup and all was good
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November 2023 by Andy Williams
I have had so many pleasant experiences working with the Framing department at Michael's. The staff is incredibly friendly and knowledgable. I'm always really satisfied with the finished product and I can't wait to get more custom pieces framed.
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November 2023 by NIcole Morgan
Always friendly. And one familiar face who brightens my day every time I'm there one of the most honest and helpful managers ever that I've seen in retail Jessica mojicaThe Staff also is from my experience very helpful.
