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March 2024 by genaro acevedo
Very bad service
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February 2024 by Jorge Castellanos
I am really disappointed in the Metro By TMobile stores, I went to 5 stores and in 3 of them I spoke with the managers and it was the same result, what they do in their “promotions” is a robbery. I tried to get the iPhone 12 promotion for $99.99 and they want to charge you more than $300 at the time you get the phone, because they want to charge you $27 activation fees which the promotion says THERE ARE NO ACTIVATION CHARGES when you change companies and bring your number, they forcefully want That you pay for insurance that you don't want (which are terrible), you are required to buy an adapter for the charging cable and phone case. They want to charge you more than $130 for taxes when it should only be $51.97 for the total price of the phone, they want to charge you $65 for the plan when the plan is $60 with auto payment. Don't be scammed, the charges should only be $99.99 for the phone, $51.97 for taxes + $60 for the first month of service making a total of $211.96. This is theft of what these stores do, especially this one because of its terrible customer service, and the bad attitude of the manager, her daughter who is an employee of the store was friendly.
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January 2024 by Duran sanchez
A real disappointment, I recommend that those who come pay attention because the woman who sells there scammed me and my family, she charged us 200 dollars more for services that we did not ask for and in the receipt she gave us she charged us more than 600 dollars but no He specified that he was really charging us, be careful
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December 2023 by Rhonda Gallardo
Bad customer service.I was inquiring about a free government phone. At the end she told me I had to pay $60 for the phone. When I first came in she said it was free.
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August 2023 by Laura Rosales
Steer clear of this establishment. They don't honor their refund policy. No one would give a straight answer for anything. I had to go to this location twice without a resolution. The customer service is trash. And Metro PCS has gone to trash. If you like to give away and/or lose money don't visit this location.
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May 2023 by Nathan
Not very helpful. Very rude man I dealt with May 8th at around 1:45pm.
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February 2023 by Nathan F.
Proper.
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December 2022 by Courtney K
Definitely the least shi*tty metro I've been to. I broke my old phone and had to get a new one. I spent about 15mins waiting to be helped (there was a customer ahead of me) and I got out of there in under an hour (which is AMAZING compared to my past experiences with Metro).I'm sorry I forgot his name but the man who helped me was bilingual, speaking English and Spanish fluently. He was helpful and kind to every customer that came in to pay their bill while we were setting my phone. I could tell this dude really cared about the community and I will be making this store my go to metro store. Thank u!
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November 2022 by Ernesto Siliezar
I like this location absolutely great help they explain everything between the plans and devices to suit you well at a affordable price. The workers are nice especially Pablo he has great customer service and will go beyond his sales position to help you out. I've had many bad experiences with metro stores until I met him he helped me get a new phone and also transferred my data for me without even asking and I truly appreciated that as well since I'm no professional with these smart phones. I highly recommend him and his team or workers.
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September 2022 by Leto ATX
I didnt catch the names of the employees working today but they both were awesome and went out of their way to help me.
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August 2022 by Taylor Elander
Pablo helped us out today with our purchase of my first phone in 7 years. He helped us switch over from AT&T and made sure he took the best care of us. The process was so smooth and painless- he made the phone buying process enjoyable! Definitely recommend not only this location for your new phone, but ask for Pablo, he will make sure you're 100% taken care of. Excellent customer service.
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April 2021 by Patty Gilliam
Was next door at Dollar Deals.
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September 2020 by Jairo Rivera
(Translated by Google) I have had many problems with metro regarding my videos that do not load my mucica cuts and I can not do almost anything among other things it is a very bad service?(Original)E tenido muchos problemas con metro con respecto a mis vídeos que no me cargan mi mucica se corta y no puedo hacer casi nada entre otras cosas es un muy pésimo servicio?
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July 2019 by Damarissa Lynn
I recommend people not to come to this location I came in yesterday to buy a new phone and to pay my phone bill and they didn't even put my phone bill on there so I could pay it but they didn't and they didn't can the plan to the one i ask for n they are trying to charge me more to change my plan when they should of done it when I ask
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February 2019 by Azwaa Bussiness
Awesome girls workn
