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January 2024 by Analicia Montalvo
System down said would help make payment online. Yet wanted to process secure debit/credit card information on your own device. No ma’am. My grandfather is elderly how dare you try and take advantage!
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October 2023 by Chase Holt
Not open on time, no one was picking up phone
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August 2023 by Michelle Gonzales
The gentleman that was working yesterday afternoon around 12:00 or 1:00 p.m. made it hard to want to help me instead of offering to get the pin number or transfer pin number as he calls it. He just told me I had to get it in order to switch accounts. You can tell he just didn't want to deal with
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December 2022 by Crystal Caine
The other day I was in such distress and I went to this metro pcs store and Rhonda helped me, she was so helpful and she’s always honest with me. They always give me the best deals and save me so much time and money ❤️ I’ve been to so many metro stores but this one is by far the best store! Thank you Rhonda for all your help you did in 5 minutes what I couldn’t do in 3 days ?
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December 2022 by Robert S
Help me with choosing a cellphone plan and I received a free tablet and second cell phone.
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November 2022 by Daniel W Hall
The got behind the counter, Angel, he was very helpful,, answered all the questions i had about their home internet... professional and courteous...
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September 2022 by Nick M
The lady with black teeth denied my phone insurance because of scratches on the back of my phone, not based on the performance. How do you work at a phone store if you don't know about phones
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September 2022 by melissa harper
Everyone needs to come here customer service here is wonderful the manager is awesome as well as her staff
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August 2022 by Valerie Castillo
Rhonda and angel are awesome they help me transfer my old carrier phone number to MetroPCS
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June 2022 by dmitry n
Juan was extremely patient with my porting issues. Great help!
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May 2022 by John Vandegrift
Have paid two years insurance and denied claims for phone incapable of text messages or completing food order from Walmart.com
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May 2021 by janie eggert
Great help
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June 2020 by Roberto carlos Yanez
Bad customer service needs improvment laurie shoudnt be a manager.
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April 2019 by kris chambers
Just starting off they opened 10 minutes later then the posted 10AM open time, from there things only got worse. Both women that were there were very rude and had no idea what they were doing. When I asked for help activating my phone they directed me to call the customer service number. I've been to other locations over the time of being a Metro Customer and have never been treated so poorly then I had been by these two women
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December 2018 by Kate Schnack
Laurie gives excellent customer service. She can fix the phone when other people aren't able to. I highly recommend the 1st & Wm Cannon location
