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February 2024 by Rubid Serrano
Went to Metro PCS for help on my line Lore was very friendly and asked for my number to assist. Little did I know she would calling me and my wife looking for me both my numbers are on my account .I don't know if it's professional for employees to do search my account to call me and call my wife's number looking for me psychotic. Last night Lore called my phone over 5 times after 10:30pm. I told her am married and she said she will still call me until I accept taking her out. Can someone help me. I tried calling the number listed and its disconnected.
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November 2023 by Keke Smith
They employees were nice and worked out a deal with me to get an upgrade
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November 2023 by King Mack
They employees were nice and worked out a deal with me to get an upgrade
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November 2023 by Mil Country
The best place
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October 2023 by Fatima Pozos
Usually i come here and the girls are so helpful and explain what I’m being charged for but recently i went to change a device and this new lady i haven’t seen before tried to charge me way more than what it was supposed to pay, I’ve changed my device before and it was only $23 so i went to another location and they ended up charging me $27 when the lady tried to charge me $67 and when I asked her why I was being charged that amount she stood there for five minutes and then said “activation” but then said she was going to do something on the computer and dropped the price to $50 and when we asked her why was it still that amount if we we’re not adding another line just changing the phone number she just said she didn’t know.
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September 2023 by Ted Malone
Wow and when you think customer service was gone and people just don't look out anymore. I was stunned by what this lady did for me. sorry I didn't get her name. You know who u are. Thank you so much.
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April 2022 by Debra Diaz
I like it
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October 2020 by Denis Omar Sabillon Sabillon
Very nice ?
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June 2020 by Ingvar Melendez
Excellent customer service ?
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June 2020 by Todd Petersen
Customer Service was good
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June 2020 by JOSE GODINEZ JR
MOST OF THE EMPLOYEES ARE VERY HELPFUL USUALLY CAN FIX MY ISSUES IM NOT VERY TECH KNOWLEDGEABLE ALK IN ALK VERY HELPFUL STAFF
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August 2019 by Betty Munoz
Its ok . i just don't like that my internet was slow even when it was unlimited. Sometimes my text would not come or out. I had problems no matter when i used this company. Hopefully it gets better.
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May 2019 by JC1978TX Christ 3
This is by far the greatest phone store I have been to in Austin. Not only were the ladies there kind curtious and absolutely patient with me they are highly knowledgeable about they're stuff. They have the sweetest personalities and I never have been treated with so much attention and care. I know not many places can say this about they're phone store but I have to tell you they took the time to help me find my pin code they remembered my first name and actually spoke to me other then trying to sell me on a bigger plan. Those Girls Rock Thank you Ladies
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January 2019 by Jose Camara Ramirez
Whenever I have problems. They always help and basically are glad to help you with whatever. New phone and very friendly. Have no problems with them. Perfect phone service too
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October 2018 by Nelanne Guidry
The staff couldn't answer the most basic questions about the phones. One got snippy with me when she had to go to her computer to tell me how much RAM was in the phone. 😔
