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March 2024 by Hello S.
Would give zero stars if I could. Former employee and yes I am bitter but rightfully so. I Worked there for five months as a 1099 employee but was held to regular employee standards such as two weeks notice so I put my two weeks notice was told I would not be able to work my two weeks notice because they would rather put somebody who's going to stay on the schedule, then proceeded to tell me because I did not work my two weeks notice. I did not get my commission check. My store mgmt Lisa sota sold meth from the store got DEA raided and then bonded out by the floating manager Juanita because they're related. I Called in sick one day and they were going to write me up because I called in but oh girl who got DEA raided at the store on the clock didn't get a write up lol so of course I put my two weeks notice in. One minute it was OK for us to bring our children to work because she did it for seven years and there was no problems (multiple times the owner and different management came in while my child and her child were there unlike her child my child sat still her child ran the store turn the lights on and off broke phones that she claimed were dead on arrival, and proceeded to give the entire store, roaches and ants, because her hot Cheetos and Ramen noodles that she would throw around the back room )but the minute somebody else brings their child to work everybody rains down drama about it very much nepotism at play in this environment. Everything is verifiable and able to be looked up online, including the drug charges Lisa Soto age 32 mugshot extraordinaire got when she was busted onsite. Also The owner, tanim Said that I made more than I did on my 1099 paperwork for taxes, and if I wasn't completely broke, I would hire an attorney to take their asses to court. Juanita drinks on the job does her make up in the back and is so busy fraudulently pulling metro numbers to other services when customers piss her off to know left from right. She over charges and will charge u upwards of 10 dollars more than what the item is supposed to cost to get her commission checks higher and then brags about it after customer leaves. lol. They don't check IDs to make phones or to make a changes to the accounts like they're supposed to. You can go in there and give people money and they will illegally get you into somebody else's account. I was literally taught how to do that and encouraged to do that, I wish somebody would reach out to me in response to this. somebody above tanim who is a franchise owner because I have all of the scoop and I'm willing to give it. T-Mobile should be ashamed This is how they're getting represented through Metro. So I guess if you want some meth to go with your discount, generic phone that you're paying more than full cost for that's the store to go to.
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February 2024 by Barbara Buhrow
This store manager lies and steals people 's money please don't use this store , they will not refund anything they lied and said I had 7 days to return the phone and corporate said 14 days these people are scammers... Please don't use this store
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February 2024 by Catalino Charck
I am upset because they stole money from me, I paid for the activation of my phone and they charged it twice, we spoke to customer and very bad service, that store is very bad, plus the person who sold me the phone is called Zoey, we wanted to talk to her and she blocked us, terrible store. and terrible service
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February 2024 by Armandina Vasquez
outstanding customer service experience with Lisa Soto.
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February 2024 by Esther Sanchez
It was a great experience Lisa was very nice she had a answer to all my questions regarding my phone plan
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February 2024 by willie Burton
Awesome service thanks so much for my new phone Lisa.
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February 2024 by Rosa Blanco
Went into store has been my store for couple years always great service Lisa and Rosie were great I was able to lease a phone thanks to them lady's definitely would recommend!
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February 2024 by Maria Espinoza
Went in got offered a Samsung tablet for free awesome promotion! Lisa was great along with Rosie thanks so much metro! Great store!!
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February 2024 by Simona Quezada
Walked in and Lisa was great fast with the service at the same time very explainable.
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February 2024 by Rosa Hayes
I have never wrote a Google review before but this store is awesome the manager Lisa is amazing and been a member of Metro for 5 years now
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October 2023 by Wendy Holland
They are always friendly and helpful!
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August 2023 by Jennifer B.
Showed up at 10:00 when they said they're open, 15 minutes later doors were still locked.
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July 2023 by Nathan D
Despite the fact that it clearly says TMobile on the front of the building... This is in fact NOT a TMobile store!
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December 2022 by Anita Gutierrez
Offered me a free tablet and was going in for a upgrade Lisa was great
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December 2022 by Fred Hernandez
Great store fast and quick Vanessa and Lisa were awesome
