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December 2023 by Roger Freeman
I went in looking for a new phone. Associate Carmela helped me. She was very knowledgeable and explained every feature of every phone I looked at. Big shout out to Carmela for all her help.
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November 2023 by Cindy Crowsey
For years, it seems, I never leave there thinking I was treated right. I try to spend money there and they are so "No, you cannot" or "We don't have upgrades for you anymore", "That's only for new seniors". Once they sold me a discontinued phone. I paid for a new one, I thought. I just go to Norwood Metro now. They quoted $50 less on a Metro phone on the same day. The guy gave me advise on a phone and got it for $50 less. So, by leaving one store I saved $100.00 at the next store. Same phone!
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November 2023 by George S.
Unprofessional service from the store manager, claiming that policy requires you to purchase insurance on a new phone. The manager said they were not allowed to show us said policy (which was convenient considering it did not exist according to the Metro promotion terms and conditions). Corporate made it right by refunding it but watch out when dealing with this location.
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November 2023 by Desi Roberts
Employee was unable to follow strict instructions. I was only there to pay my bill and ask about getting a number. Instead, she had her own agenda, and that was selling me a free phone. This was the worst experience I've ever had. As I returned a couple more times. I still wasn't able to get my account back the way it was. I was very upset so I called the police for mine and her protection. Things just got worse. I was using my tablet when I went into the store, but I still didn't have my service back on, so that's it, so that's the reason for the last visit. The employee asked to see my tablet. Ask I handed it to her, I didn't think she was going turn away quickly and take off in the back room with one of the officers. And by looking at the way she was holding and handling the tablet, it looked like she was removing the SD and SIM card. As she returned shortly, she said look there's no Sim card. And I just gave her a look and said maybe left it at home because I was still trying to stay come. The officer, after returning with her, went straight out to leave the store. I tried to ask him a question but quickly directed me to the other officer. I'm not sure if he had anything to do with this, but we were just talking about how I got assaulted by some other officers by putting their guns to the back of my head and taunting me get up. And that I had multiple incidents where officers refused to uphold the law based off of race and gender. I'm not sure if this was an attempt to possibly destroy evidence, but now, of course, I am unable to use my tablet for school and jobs because of the unprofessionalism of the employees. My bill was 132.00, and the employee kept trying to talk me into just paying 120.00, and she would give me a deal and a new free phone. Then, multiple times, she asked me again, saying now isn't that a great deal,so I said yes. Still feeling unsure, I asked her again, "Will my account be back the way it was because I've already lost 11 of service because of the mistake. So she said I would have to pay the difference of 120 to 132 and just couldn't understand how and why I shouldn't have to pay anything else. So I paid the difference and am still not able to use my tablet. Before she touched my accounts, all of my devices had service and Hotspot, and then I also have the home internet through them too. The same evening, I received a call from a University that evening, that I was interested in and had already been talking and had somewhat of a schedule I figured out. Well I had to cancel because I couldn't take a chance on the the services.
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October 2023 by Ryan Daley
Do not go here to buy a phone or if you're a current MetroPCS customer that has an issue. It is my opinion this store only cares about upselling. It is my opinion when a customer has a problem they are not solution oriented and cannot find solutions. Instead, they want you to call 611. A customer cannot call 611 when they no longer have a MetroPCS phone, so the correct thing for their employees to say would be to call Customer Service.Today, I watched an employee listen to "training" today at the front desk in which the trainer spoke about attempting to get the employee to sell phones for higher prices, or use different sales tactics to sell phones for higher prices. I understand why their employee should go through that training and have no problem with the training in general, but there is absolutely no way customers should have to listen to this and that training should be going on in the back of the store. It's unbelievably unprofessional for the customer to have to listen to that, especially when that customer originally came into the store to buy an affordable phone.The employee I spoke with threatened me by saying our entire conversation was being taped? Good. I did nothing wrong and now I can ask your manager, general manager, and so forth to review the cameras to see the training you were watching in front of customers.When I asked for the employees manager's contact info she refused to give that to me and her name and instead deflected blame on me saying that I was being unreasonable and rude. No, I was within my rights requesting my account be closed immediately.This store is a nightmare to deal with if you're trying to close your account to the point where I am on the verge of filing BBC complaints, consumer complaints and a complaint with the Attorney General. I guarantee you I will ethically get my account closed as soon as possible I am demanding my account be closed immediately and until MetroPCS starts taking this seriously I'm going to unfortunately have to keep taking up their employees time because I am 100% in the right of being able to close my account immediately.
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September 2023 by Google user
Do not go here to buy a phone or if you're a current MetroPCS customer that has an issue. It is my opinion this store only cares about upselling. It is my opinion when a customer has a problem they are not solution oriented and cannot find solutions. Instead, they want you to call 611. A customer cannot call 611 when they no longer have a MetroPCS phone, so the correct thing for their employees to say would be to call Customer Service. Today, I watched an employee listen to \\\"training\\\" today at the front desk in which the trainer spoke about attempting to get the employee to sell phones for higher prices, or use different sales tactics to sell phones for higher prices. I understand why their employee should go through that training and have no problem with the training in general, but there is absolutely no way customers should have to listen to this and that training should be going on in the back of the store. It's unbelievably unprofessional for the customer to have to listen to that, especially when that customer originally came into the store to buy an affordable phone. The employee I spoke with threatened me by saying our entire conversation was being taped? Good. I did nothing wrong and now I can ask your manager, general manager, and so forth to review the cameras to see the training you were watching in front of customers. When I asked for the employees manager's contact info she refused to give that to me and her name and instead deflected blame on me saying that I was being unreasonable and rude. No, I was within my rights requesting my account be closed immediately. This store is a nightmare to deal with if you're trying to close your account to the point where I am on the verge of filing BBC complaints, consumer complaints and a complaint with the Attorney General. I guarantee you I will ethically get my account closed as soon as possible I am demanding my account be closed immediately and until MetroPCS starts taking this seriously I'm going to unfortunately have to keep taking up their employees time because I am 100% in the right of being able to close my account immediately.
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April 2023 by anthony edwards
I walked in to replace my phone, nothing else. Staff smiled while trying to upsell me. I found out when the price was higher than listed for just the phone. I declined. They added insurance to my plan against my instructions to simply swap phones. Discovered this on my next billing statement, so i had to phone customer service. Go somewhere else for better service.
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March 2023 by Nancy Calero
I'm Elderly & Usually Hv To Walk & I Use To Love Your Employee Candi Or Dulci. She Always Had a Beautiful Smile On & Wz Patient With Considering My Age & Illiteracy When It Cms To Tech. Now You Always Hv Eye Rollers & Or Sighs When I Say I Dn't Understand Or Tht Can't Mk Sense. Too BadI Dn't Lk The Set Up at Cricket Across The Street Cuz They R So Much Nicer... ??♀️
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March 2023 by TheWorldShe'saChange'n
I'm Elderly & Usually Hv To Walk & I Use To Love Your Employee Candi Or Dulci. She Always Had a Beautiful Smile On & Wz Patient With Considering My Age & Illiteracy When It Cms To Tech. Now You Always Hv Eye Rollers & Or Sighs When I Say I Dn't Understand Or Tht Can't Mk Sense. Too BadI Dn't Lk The Set Up at Cricket Across The Street Cuz They R So Much Nicer... ??♀️
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December 2022 by K N
Staff member was very helpful to make sure that I had a service and a working phone when I walked out the door. I needed it so bad for an emergency that I did not inquire on price of the plan. I had informed her that I was only paying at $40 a month plan and then I wanted to switch to their company from another. She signed me up for $70 a month from plan with insurance monthly and a couple of bells and whistles not the most expensive plan. But I did go in there tell her I was spending every penny of my rent I needed to save as much as I can so for $150 I walk there with a new phone case the phone plan operational service that is fairly good. And within 48 hours the phone had no service, I was already on the phone of customer support. Basically unless you pay for something that is 5G and all the bells and whistles you're just going to have weak service indoors (mainly in old building).
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November 2022 by Gonzalo Castañeda
To the lovely tiny Hispanic lady with glasses, you awesome, you held this place in control, you owned it. I recommend 2, nay, 3 raises for your professionalism.
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November 2022 by Kathy Cedillo
I really don't appreciate when the sales rep is on a legit video call with their family members while we have to share sensitive account information.When I went in to purchase my phone associate was on a video call the entire time she "helped" me .So unprofessional.
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August 2022 by amir mangal
Relay slow when change your device they have change you 23 dollars
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July 2022 by Sandra Muñoz
horrible customer service, they never seem to know anything what so ever and if they're not the ones that helped you on your purchase they won't help you at all if you have any questions. The 2 girls working today in the morning were very rude. Regret getting a line with Metro it's just a waste of money.
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June 2022 by Bee Yond
Poor Customer Service rude salespeople just try to sell highest cost plans.Do not have any of free phones in stock.Misleading and erroneous information given to customers.Stay away!
