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February 2024 by A.B. REIGN
They helped me switch from boost mobile. Got a free iPhone (with activation and fees) paid $99.
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January 2024 by Syed Muzafar
I wish i can give negative star its 3rd time i came in this store and the black fat lady she is very rude before i ask question she already gives tge answer in rude way i ask her do you guyes carry iphone 15pro max she says no we dont do then says we are out of stock and go and see if any other metro has but i dont know this and many more things she need to be change or give her better training i have 5 lines with metro faimly pakage it asks me to change the network
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November 2023 by Nina Palacio
This metro has never been helpful I went this morning for my T-Mobile Tuesday gift. (No notification on limit) not only did the rep April get rude and tell my husband he can only have one but she pressed the button on the phone to redeem the gift when I could’ve gone to T-Mobile to get what I needed. Instead she got rude and brushed me off. I will never recommend anyone to go to this location EVER. April has always been rude and not helpful at all! She is literally there for show does nothing whatsoever. Will never go again.
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September 2023 by Lalit Khanal
I don’t like your customer service from black Lady. Make sure make a good employee
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March 2023 by Crystal Townsend
I am almost certain I got sold a used phone. Nothing works on this phone I never got a reciept and on top of that when I tried to take the phone back I got told they where switching store names so they could not help me here even though this is where I bought this phone. I have been with metro for years now and I would hate to switch but I am tempted to switch to another company just because of this situation. I have never had this problem with this location but something doesn't sit right with the way it was handled. 150$ may not be a lot to some people but to a single mother of 4 it's a lot especially when the phone doesn't work!!
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February 2023 by Samuel M
Marisol was very helpful thank you for being so helpful and quick ?
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February 2023 by Alberta Dukes
Been with TMbile since 2015. I am so disappointed. Bought phone 13 days ago. It is bad. Can't get refund for my $200.00 because it was an upgrade. I am leaving T-Mobile for this. Annette needs some customer training. She is crast.
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November 2022 by CONNOR DANSEVICH
Unhelpful sales staff. They didn’t have the phone I wanted at the time. Didn’t try to reserve a phone for me for when they’d get one. Offered me a price way over what is advertised online for the phone I want.
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November 2022 by crystal argueta
The people there don’t have patience’s, they seem to scream at their customers when they are trying to clarify a question they could not understand. Specifically one person there which told the other worker that she will loose patience because my mom needed some clarification.
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June 2022 by Gabby Pallares
If could i would give 0 stars really bad service ??
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March 2022 by the king
They can't pick up the phone
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September 2021 by Nae Waii
They never answers the phone there never there on time
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January 2021 by Steve Odette
Sales staff had zero knowledge regarding phone specs, unhelpful. Picked a phone out on my own, plugged it into android auto and it said, "device not supported". Few days later I asked if I could exchange and purchase a better model that would function properly with my car. Was told since i got the phone as "an upgrade", there are no refunds or exchanges!! Ridiculous!! A Metro customer since 2016, switched to T-Mobile today.
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December 2020 by Jill Ramos
Actually, René was knowledgeable, professional, and helpful. The only thing I wasn't thrilled about was waiting outside the door to the business because they couldn't exceed the amount of people inside due to social restrictions.
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November 2020 by Colin Toomey
Just no. The girl working was not helpful at alll.
