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June 2024 by Annie Bailey-Brown
Great and knowledgeable employees @ the Austin, Tx warehouse. Devin was extra courteous and professional. He went above and beyond his duties as a manager to ensure our experience was superb. Thank you Mattress Firm for making our purchase and delivery flawless. Thank you, Devin for caring about your job and the people your company serves, if I could give individual stars you would receive ten! Job very well done! Promote Devin expeditiously.???
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February 2024 by Resumes DoWork LLc.
Nadia and Devin were a delight! Very personable, knowledgeable, approachable and professional! Highly recommend stopping by, even just to say hello, they’re both great conversationalist!
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January 2024 by Dee Brooks
Service was good and the lady at the front desk, I think her name was Nauda or something but she was very nice and helpful, wonderful customer service everybody should have her attitude .
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November 2023 by Pete Newton
There is absolutely NO reason that you should need my phone number, email, License plate number, and driver's license number and multiple signatures to buy a mattress!
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November 2023 by Gyrone “SQUREL” Scott
Nothing Short Of Very Accommodating
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November 2022 by Elijah Joseph
Over priced and bad customer service
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November 2022 by David Baker
This place is awesome has really comfy mattresses was able to find my mattress just like that
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October 2022 by Bobby Galvez
We needed a new mattress. Store manager Laura listened to our needs, recommended a mattress-in-a-box and we went from the store to the warehouse about 5 minutes away to pick up our mattress. Nice and easy and good value.
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August 2022 by antonio esparza
Showed and taken care of right away.picked up mattress,they put on my truck.good attitudes
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June 2022 by JETS
This place is awesome has really comfy mattresses was able to find my mattress just like that
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June 2022 by Pop Corn
Over priced and bad customer service
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March 2022 by sarah b
I’m not sure where they hired their employees from…… let’s just say if you’re planning on picking up a mattress from here, allow an extra week for their incompetence. Even after confirming my order number and pick-up date twice, with two different employees, they still messed up. My parents were doing me a favor by going to pick up my mattress while I was out of town, and when they arrived, my mattress wasn’t actually held so of course they didn’t have it in stock. It’s a shame because my salesperson in the store was super nice but dealing with these people has ruined the experience. You would think after spending thousands of dollars with them, they would try a little harder on the customer service front. And I don’t even care about warehouse employees being friendly, I mean just simply doing your job. Hopefully they actually deliver my mattress on time this week, but I’m not holding my breath.
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February 2022 by Katie Thomas
Great experience at the store to buy mattress but HORRIBLE service at the Austin warehouse. Rudest and most unhelpful MFs! Would NOT recommend picking it up from the warehouse!
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November 2021 by Anita Cain
Always a pleasure doing business with you all :-)
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November 2021 by Janie Huff
Got a great deal at the store but had to pick it up at warehouse. No big deal but when I got there I waited for a while and people there just didn’t seem to care about customer service. Not good for service folks. I expected better than that.
