Lowe’s for all of your home improvement needs. Stop by the local Austin, TX Lowe’s to pick up gardening supplies, check out new appliances and paint colors, or try out new patio furniture. The staff at this location are friendly, knowledgeable, and go out of their way to help customers. Employees in the pro desk and lumber department, including a standout team member, provide excellent customer service. Customers appreciate the helpfulness and dedication of staff like Joey in the Pro department, who consistently goes above and beyond. However, some concerns have been raised about communication and project management. One customer experienced unexpected additional costs for flooring installation, with charges increasing from an initial estimate due to floor leveling and extra material needs. There were delays in completing the project, partly due to insufficient initial supplies and miscommunication about costs, which extended the timeline by several weeks. Additionally, a safety concern was noted about people wandering around the parking lot late at night, which drivers should be aware of. Overall, Lowe’s is a good place to find home improvement products and receive helpful service, especially from the staff in the pro and lumber departments. While some projects may face delays and unexpected costs, the quality of work and customer service from employees remain positive points. Customers recommend the store for its friendly staff and wide selection, despite occasional issues with project communication and timeliness.
Every time I have been at this location I was always greeted by very friendly and knowledgeable staff. They go out of their way to help and if they do not know the answer they go the extra mile and assist with finding the answer.
March 2025
This review is for the Lowe’s on Stassney Ln. in Austin, TX. The ladies at the pro desk were awesome. They provide excellent customer service. Employees in the lumber department were also very helpful. Shout out to Freddy in lumber.
February 2025
Joey in the Pro department goes above and beyond for his customers. I am very happy with the service we've received for about a year and a half now. Thank you Joey! - AJW Management, Welker Properties
