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July 2024 by Andrew Clarke
Exceptional, efficient and effective customer service.
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July 2024 by aj zamora
I've bought many cars in my 63 years of living, but Lotus of Austin will forever be the only place that I will buy from now, and in the future. They exceeded in delivering everything my wife and I asked for, and they were professional, friendly, and easy to deal with, each and every time. Their inventory of vehicles is top-notch, as they personally "select" only the cars EVERYBODY wants to own, and they graciously aim to satisfy your expectations of your purchase. They get 10-stars!!!
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May 2024 by Aaron Bunch
This is a review for Lotus of Austin the dealership, not Lotus the car manufacturer. Immediately after buying my Lotus Infound out the AC didn’t work. The service depart got me in immediately and fixed the car is about two hours.
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March 2024 by Lucas Bachman
Terrible experience with the service writer. Refused to service the car and challenged my knowledge on what I was requesting. Down right rude and one of the worst experiences I've had.
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January 2024 by A. H.
Cannot be trusted…Salesperson agrees on the purchase with deposit. Later you are told they cannot honor it and you are out of luck!
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October 2023 by Donald Henslee
I had my rare 1995 Lotus Esprit S4 serviced and prepared for sale at this Lotus of Austin service facility. The extensive work done by the service department was excellent and was fairly priced. The service manager, the parts department and particularly the service coordinator Jean Coffman were thoughtful in their approach and mindful of expense. They went out of their way to make this project successful. Their communication was immediate and courteous. I recommend them without reservation.
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October 2023 by Donald H.
I had my rare 1995 Lotus Esprit S4 serviced and prepared for sale at this Lotus of Austin service facility. The extensive work done by the service department was excellent and was fairly priced. The service manager, the parts department and particularly my service coordinator Jean Coffman were thoughtful in their approach and mindful of expense. They went out of their way to make this project successful. Their communication was immediate and courteous. I recommend them without reservation.
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August 2023 by Ibrahim Mosa
No matter how many times you call, no one answers. I called the main line and explained that I was ready to put in a deposit for the new Emira and, if they had one available, to pay total cash. I waited two days for someone to call back, but no one did. Unfortunately, the place did not give me a good vibe for wanting to deal with them. This would bring more problems down the line. I went to Porsche and paid for a new Cayman. The experience was different. My first phone call and I walked with a new car in less than 24 hours. I understand Emira is more exclusive, but the service was terrible. Maybe one day though, I will get the Emira... it is a beautiful car but also service is important to me. I give 2 stars because Emira is so beautiful.
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May 2023 by Anil Kottam
Good experience with the service team on warranty recalls and repairs. Car was returned clean and within the promised timeframe.
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February 2023 by Steve Holton
Service was prompt and as described at time of booking
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January 2023 by Hugo Furst
Damn, I love my Lotus Elise SC! Going on 14 years old and NO SERIOUS PROBLEMS!
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December 2021 by Taylor Chapman
Great staff and great experience! I am very much looking forward to my Emira.
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July 2021 by Robert Freeman
Setting up the appointment was a real pain. I had to call at least five times over two weeks before I got in touch with a service manager. They never called me back for any messages I left.But once I got an appointment scheduled, the service was excellent. The service manager was very nice, friendly, and knowledgeable. And they performed the service very well and quickly.I've knocked off a star for how difficult it was to schedule the appointment, but the service manager I talked to in person and the quality of work they did were both five stars.
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February 2021 by J. J.
Took my Evora 400 in for an oil change. Very friendly, courteous, and accommodating. Even drove me to a nearby restaurant while I waited for the work to be done.
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February 2020 by Patrick S
I've practically thrown my money at this dealership three times now and I guess they're not interested in taking it.
