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December 2024 by Albert Tobeck
Had some windows made by this company, had a man come out who’s name started with a K cussing and throwing stuff cause he was struggling with some specialty shaped window measurements and things falling. That should of been my first sign to maybe look else where, second was told windows would be made in 10-14 days took an extra week ok a little more understandable, then when dropped off was asked for payment while my partner was taking care of this issue. Third issue is they were rude when dropping off windows saying they knew how to do their job, when we never questioned that just wanted answers so if our customer had questions we could answer them. Well turns out one window wasn’t made while we had two windows extra that didn’t march any size of window that was ordered. Called they looked for it and then called to have it remade best thing they did it was rushed but since it was rushed the glass was scratched, so the replacement window wasn’t trying to be rushed again to possibly show up at the end of the week great but for sure Monday ok. Well it is Tuesday still no window and they haven’t gotten it either and now I won’t get it until Wednesday when the weather will be starting at 35 degrees. At this point I’m asking about some kind of reimbursement cause this has already delayed the project I have going on for days let alone the week extra to get started. Go in circles with the owner who makes these decisions is out of the office, the women who makes these calls isn’t in, I have to take this up with the manufacturer, the owner of the company will have to get back to you on that. Yet no one has gotten back to me about it. I’ve dealt with a warehouse person possible the manager who doesn’t like when you have. Questions about their answer or more the one question because it’s nothing they can do, or it’s not their fault. Told me the people who talk to about getting a reimbursement would have to be the manufacturer but then changed it to the owner of the company. Told me to call and hung up, did t give a number didn’t ask if I needed or had any other questions very poor customer service. I call the office to speak to Terry I’m on hold for 5-10 mins the. Jim gets on the phone says Terry is in meeting he can call me when he gets out that was around 11:30 I had to call back around 2:40 to follow up and they said he left out of the office for personal reasons. So again I’m not having my issues resolved. I haven’t gotten questions answered in the best of light and seems when you have more then one question more then just one staff member doesn’t like it. I will not be working with them again and hope others will chose a company that values everyone’s times. Oh and if we didn’t pay in full when they requested they would repo our windows even though they made errors. Great job Longhorns!
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November 2024 by pc c
They were fast, friendly and professional. Installed a new windshield on an old ranger.
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October 2024 by Doreen Wagner
Best service!! Fast, Friendly and reasonably priced for Windshield replacement!
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August 2024 by Erica Drew
They were quick, polite, and efficient
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July 2024 by CJ Cannaday
The team at Longhorn glass did a great job. They are professional and kind. I’m very thankful for their thoughtful service.
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July 2024 by Al Mychasiw
We have used Longhorn Glass many times for windshield and rear window replacement on highway tractors, great on site service every time.
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April 2024 by John Dixon
I got several bids for the window panes that needed to be replaced. They were very responsive and it was a seamless process from their office staff to the technicians. I would definitely use them again.
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March 2024 by Jack Densmore
Replaced broken glass on my storm door. The service was quick as possible and perfect!
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February 2024 by Dirk Parvus, MD
Great job and helpful efficient and friendly staff.Thanks for fixing my problem so efficienty?
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February 2024 by Molissa Dickerson
they do a great job I will use them everytime
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January 2024 by Abel Fernandez
The best prices and the best work. Been using this guys for 20 years.
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January 2024 by JK
Longhorn was great! They exceeded my expectations with their work and customer service. The process was so easy.
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January 2024 by Jeffrey Peeples
Excellent all around. Service was quick, price was fair, and job was great.
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January 2024 by Uriel Barrera
Do not go here. They will mess up your car.
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January 2024 by Sam Hamby
Great place wonderful people awesome services
