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December 2023 by Ronnie Jones
LINCARE IS the best simple the best thank you AND HAVE GREAT ?? STAFF MEMBERS ❤️ ?? LIKE SUE ????? WHO UNDERSTAND HER JOB VERY WELL ?❤️ WITH LOVE AND COMPASSION ?? THANK YOU AGAIN I WILL ??️? YOU LATER
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October 2023 by Mark Khan
My mom has been deprived of NEPRO & she isnt able to digest any other feed, you guys can up the notch and try to make it happen, it is totally unacceptable"
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September 2023 by Barry Metzger
They are always on top of patients needs every month.
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September 2023 by Justin Mitchell
The only customer experience I’ve had that was worse was when I began the cancellation of my timeshare. Lincare is the most sleazy and ethically corrupt healthcare entity I have dealt with. It is unbelievable. Stay away from them at any and all costs.My heart goes out to the poor, elderly, and disabled that are at their mercy - I couldn’t begin to imagine navigating their policies and endless phone transfers if I weren’t young and up for the challenge!
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August 2023 by Juliet Gabb
Lincare is flat out amazing. Specifically, Sue, who genuinely cares and goes above and beyond for customers. My patient needed oxygen quickly and Sue was assertive and advocated for my patient to get her oxygen and supplies delivered asap. I cannot recommend Lincare enough. Thank you!!
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August 2023 by JBB-Janet Booher
Lincare’s delivery man, Joe Salazar, is outstanding. He is patient oriented, kind, thoughtful, respectful, responsive, reliable and efficient! He is an excellent representative of Lincare. He brings what we need, asks if we need anything else, is respectful of our property and privacy, apprises us in advance of when he will return, reminds us to call if we need anything sooner, and shows genuine interest in our lives and activities. He makes these deliveries a pleasant and positively anticipated experience.This is a very welcomed and radical shift from the way we were treated by our previous oxygen supplier, whose actions made it clear that profit was their only interest and dealing with supplemental oxygen dependent people was a nuisance.
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August 2023 by Amy J
Once again I find myself here because I can not get any results. I have been trying since June to get an itemized bill. The online billing does not recognize my Customer ID and I keep getting past-due notices. I do work so I am unable to sit on hold for extended periods during business hours. Any suggestions?
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July 2023 by Jacob G.
The absolute worst customer service. The receptionist is downright lazy and combative. I don't know how this place is still open.
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July 2023 by Jeanne Rudd
02 is always delivered on time and Joe is such a nice person always pleasant. He even calls ahead of time before he deliveres. Usually when I call to order, the wait is very short but sometimes they get busy and it takes a little longer They are always calm cool and nice no matter how busy they are.
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July 2023 by Carri Hardy
Run! Don't walk from here. Go anywhere else. This is the biggest run around, joke of a business. They wait until we call to tell us we NEED something else from the doctor. They haven't tried to contact us even once. We have made contact over and over and everything just keeps getting pushed back. Everytime we call, we need something else or we are missing some tidbit of information or the technician is not there or the respiratory therapist is booked. Mind you this is a CPAP machine we are waiting on. It is needed for sleep. We advise you to try anywhere else if you want help in a timely manner.
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July 2023 by G A Timmons
Friendly and knowledgeable staff. Arrived for my appointment and they immediately got me in. My DME was ready it was explained in detail I was given a business card with the reps personal cell # if I have questions later. I’ve already signed up for monthly supplies to be automatically shipped to my house. 10⭐️’s from me.
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June 2023 by Keith Reynolds
Extremely happy with the care at Lincare provided by Scott Gove. Never in nine years of using a bipap did i have such good care. Scott explained how to take care of each part. When I was not having a good night sleep, Scott changed the mask and solved the problem. Scott also adjusted the air flow while I was on the other side of the country, and improved my sleep even more.
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June 2023 by Paul S.
Horrible customer service. Phone menu nightmare, sending you who knows where. I wouldn't use these idiots even if they were the lowest cost. All they want to do is upsell you on more equipment. They actually had THREE accounts created for me before I called to see why I was being spam-called 3-5 times per day!
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March 2023 by Jane Powell
I tried to accept the poor, late, and unnecessary tasks that Sue caused me for several months. As soon as possible, i found a new supplier that delivered what they said. Sue asked for unnecessary forms, gave numerous reasons why i could not obtain a portable O2 machine, though i offered to pay out of pocket. She caused undo stress on me too long.
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March 2023 by dan betsinger
Absolutely horrible. It took over just two months to have my CPAP machine replaced that was warning that the engine was about to fail. I won't give a lot of detail. I don't have the time. But I was ready to call another company to get me a new machine but decided I would try one more phone call to Lincare. It was a total accident that I ended up talking with someone named Scott Gove. He said he was just covering the phones and probably couldn't help but he asked me why I called. I was tempted to just hang up since I'd already explained my issue to several and I figured that Scott was just one more who would promise to help but never did. I went through all my detail with him and he apologized and said he thought he could. I am happy to say that in about one week I had a new machine that was hand delivered to me by Scott Gove. Kudos to Mr. Gove for going above and beyond to fix my problem. I still, however, may very well discontinue doing any business with Lincare again.Sincerely,Daniel T. Betsinger
