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March 2024 by K W
Well lit, easy access and site is clean! Moving supplies available to purchase too which helped out!
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March 2024 by Stuart Collins
Manager was very friendly and helpful!
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December 2023 by Tiffani Davis
I love the facility its clean and Tanner was excellent and very helpful he explained everything down to the end.
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December 2023 by BT Manager
The new people that took over are amazing. Super nice and very easy to deal with. Plus they were actually in the building. Honestly one of the best experiences I have had at a storage facility.
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December 2023 by A F
I appreciate the customer service I receive every time I call in and People like Tanner are just one of the people who represent quality customer service. Thank you for always being there
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December 2023 by Zach Rodriguez
The new company that took over recently.Is ten times better than the old companyThat ran life storage .I could never find an employee to talk to .When I would go to my storage unit .The new company is hands down better
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November 2023 by Ernesto Pena
Thank you Tanner and Crystal for being so attentive and helpful! I'd deffinitely use this facility again
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November 2023 by Tamara Powell
Tanner was great. He helped me to pick the right storage size and listened to my needs. Looking forward to doing business here.Great customer service!
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November 2023 by Evette Baldwin
Been Storing with this location for years and they have the Best customer service ever
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October 2023 by Teresa D Preston
Crystal is an absolute gem. In the change from Life Storage who had wonderful staff that I dealt with. I was somewhat nervous with the change to Extra Storage but service was prompt and efficient despite a significant increase in monthly rental fees.
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October 2023 by Theresa Tijerina
Tanner has been very helpful and very informative when I needed information about my storage unit. Thank you
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October 2023 by Yoliria Guardiola
Really good customer service...I rent 2 storage on 2 different occasions and both times the person at the front desk,,where really helpful they answer all my questions...
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June 2023 by Jspiv
The fees charged by the storage facility are exorbitant and outweigh the benefits of their services. Furthermore, the security measures to protect your property are inadequate, leaving it vulnerable, and some customers’ property has been stolen from their storage units. Attempting to contact the staff for assistance or information is a frustrating experience, as their communication channels are either non-existent or consistently unresponsive.
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June 2023 by Martha Byram
Had a tiny unit. Rent went up after less than a year.Plus they went through at least 2 other managers at this location in about 2 yrs. It is next to impossible to find a handtruck/cart - requiring a search of all halls & levels every time. Having a second floor unit, if elevators or carts unavailable, we were stuck.When ice storm hit in Jan. 2023, a pipe burst & caused all systems to fail. Unable to access unit for about 3 weeks. Store manager was out for various reasons repeatedly. Spoke with helpful manager at nearest store many times. She made it possible for us to get in & get our stuff out before all doors & security back online. She also told us her manager ok's a month's refund for the trouble.It's June & still no refund. Now she's taken over this store, but is saying we can only get about 2 weeks pro rated refund (doesn't remember telling me about the full month refund). Said she submitted it to her manager around May 19. Left her manager voicemail about this May 24. Never get called back. Still no refund.I guess there's so much demand in the area for storage facilities that they just charge as much as possible, & amenities or service is an afterthought.Follow up: Called the number provided 6/16. Spoke with CS Rep who may have understood my complaint (language issues), said he had to forward to 'Operations' team, that someone would call me within 24 hrs. As expected, no call as of 6/19. Not surprised, as they never called when I first complained about lack of access to facility in Feb. Corporate is more useless than on-site management, as is Regional management.
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May 2023 by William S.
Stay far away from the company and specifically this facility. I'd been customer for several years and at one point had 2 large units (living in another state, I wasn't able to bring everything). The non temperature controlled units have had rodent issues. I found living mice and evidence of rats (larger fecal matter) In between boxes. So anything that can absorb urine was pretty much destroyed. My rate started off fair but consistently increased to the point that it was roughly $60 more per month than their current rate for the same unit. This apparently is their standard business model. It makes sense, how much extra per month will you tolerate before it's worth moving to another facility? It's especially effective if you're not living in the area. While visiting the area last month I found the the facility no longer has regular on site employees (I thought I was paying for a managed facility) and the gate is left open at all times (I thought I was paying for a secure facility). Several of the units were broken into (see photos). Might as well just leave your belongings on a random street corner. I had no choice but to incur the cost of renting a trailer and moving my stuff - much of which was tossed due to rodent damage. I called the national number to complain and to let them know I vacated. They informed me the local manager would call in a maximum of 24 hours - never happened. They don't answer the phone and they don't call back. As of this writing, I'm still being overcharged monthly for a unit I've vacated... Not a company or facility you should consider using. Here are some photos of this deplorable facility as I was leaving (and one of my vacated unit).
