Infiniti Key Automotive Austin is a long-established auto repair shop known for providing top quality service. Customers describe great experiences, noting the staff is knowledgeable, communicative, friendly, professional, helpful, and down-to-earth. Service is frequently described as fast, efficient, and relatively quick even when busy. The team is praised for being honest, providing fair pricing, and ensuring customers get exactly the work needed without pressure. They offer clear explanations about necessary maintenance and repairs. The waiting area is noted as clean and well air-conditioned. While the parking lot is mentioned as somewhat cramped, the overall consensus is highly positive, with many customers stating they will return and recommend the shop based on their smooth and wonderful experiences.
I have used this shop 4 times since new management took over a year ago. Cannot be more pleased. The front desk is friendly, and while they are busy as heck and literally slammed with work, I can get my car in and out in a day. Greg the manager always offers options and saves costs. This is the go to shop for our entire... read full comment
January 2024
Called to make an appointment for an oil change/general check-up on my car, service was quick and easy to get. The man at the front desk printed my whole car history and was transparent about the status of my car, which I very much appreciated. I highly recommend this spot!
July 2023
Rob was incredibly helpful and knowledgeable. In and out with new set of tires in about 2 hours after having tires sent over from another location same day. Great shop!
