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August 2024 by Ralph Luaces
Decent gym equipment wise, but not kept sanitary at all. Frequently bathrooms are out of paper towels and soap. Floors are always filthy. Pool doesn’t look well kept. Paper towel dispensers and sanitizer is few and far between machines and also not kept well stocked.
Update: after a year of membership the equipment is pretty regularly broken and fixed pretty rarely.
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August 2024 by Garrett Hines
Ok - so my rating is not a reflection of the staff, as they seem to be trying to work with what they're given and have always been polite, but I've recently cancelled my membership here after a year. Because, after about 6 months into my membership, things started to slip downhill fast.
Yes, there always seem to be broken equipment, which is common for a gym this size and with a high volume of members. However, it takes a LONG time for the machines to get fixed. And not just the machines: one of the water fountains always seems to be broken, half the sinks in the men's locker room do not work (and neither do the paper towel and soap dispensers).
But my main issue has been the Kids' Klub. For the last 6 months, I've had to call to make sure there is someone actually working there. I've also been put on 3 different lists to notify me when no one is there, but have shown up many a time to find it closed with no warning. I've also shown up, only to have to wait for up to 30 mins for someone to clock in. At one point, when no one was there, they put the janitor in charge of the kids. The janitor. Yes, he's a nice guy, but I'm assuming he's not qualified to watch children. Also, there's 1 person working there who is in charge of up to 12 kids. So needless to say, my kid has gotten hurt there a few times (there has been busted lips and bruises, it's like Thunderdome in there). One child in particular hits my kid every time he's there. Today, he hit my son in the head with a shoe. I'm not sure what the protocol is, but I'm not sure the other parent is being notified considering it keeps happening and seems to be escalating.
With school starting up, we had enough and went to cancel. However, when my wife went to cancel, she was notified that there wasn't a manager in charge to authorize the cancellation. And I don't mean no manager a duty: I mean NO MANAGER. She had to go to the South Lamar location to cancel.
Again, the staff has always been kind and helpful, but they seem to be struggling with management issues, and it seems to be coming at the corporate level. Until that gets fixed, I would not suggest bringing your child to the Kids' Klub.
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August 2024 by Louis Dyer
It would be nice if the owner would address the negative reviews and not just the positive ones.
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August 2024 by Virginia Stott
Love this gym! Ian helped us out with membership after using the free 3 day pass which was great to get to know the gym and see if we liked it! HIGHLY RECOMMEND. Great for anyone, advanced or beginners!
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August 2024 by Harvey Kronberg
at least 15 machines were out of order today (typically at least a month for servicing). Missing machines you would find at Golds. The water fountains seem to break every 6 weeks. Opens late on weekends (8AM)
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August 2024 by Nicholas Campagna
Do not give this place your phone number! I was looking at options for gyms last month and I checked this place out and they asked for my number and I gave it to them. Now I'm getting calls three to five times a week, and no one is even on the other end; I answer, and there is five seconds of silence before they hang up. It'd be one thing if they were calling to follow up on the tour, but this is just unceasing spam!
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July 2024 by Ian Carroll
Great gym, terrible environment. I never seen a business just be okay with their property just being trashed, everyday the lot is disgusting and they just let the homeless hangout and camp on sight. They come every day to use their outlets and power freely and are always harassing the guest. If they turned the power to the outside outlets off they would stop coming back and ruining the experience
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July 2024 by Jonathan Hamer
For weight-lighting & strength training, this gym is pretty terrible. In fact, it’s so bad I think they might be intentionally making it terrible. Here’s why:
1. There’s no seated cable row machine. Yes, you read that right. There is only one double cable machine that kinda works if you tie the lines together. That’s it, that alone should make you find another gym.
2. There are no micro weight adjustments. I bring 12.5lbs of micro adjustment weights in my gym bag every time I go here because they don’t have any. Let’s say you want to use the awful pseudo cable row machine. You either bring in your own weights or you can only adjust by 15lbs!!! You can’t progressive overload here unless you bring in your own equipment.
3. The ratio of equipment is way off. There’s simply not enough dumbbell benches. There’s only one leg press. Theres about 50 aux machines but only about 7 benches. This is a busy gym. Only sign up if you go to the gym in off hours.
4. Hours: they close at 8pm on the weekends. This may or may not be an issue for you but it’s certainly not an extended hours gym.
5. There’s not enough cable grips. This one is actually funny. For some reason the people who work here decided to buy 6 cable machines and stock the entire gym with only about 1 of each grip. It’s possible you will find a cable machine that isn’t occupied, you won’t be able to use it because there’s not enough grips lol. I have to bring my own grips to the gym everyday for this reason (so far I’ve spent over $300 on gym equipment to bring into this gym)
I like lifting. So I’m not going to mention how dirty it is or the customer service or spa. That doesn’t matter.
I will say there is one amazing thing about this gym, the dumbbells go up in weight in 2.5lbs increments. Amazing, truly, that’s really cool to see
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July 2024 by Armando Rodriguez
Sauna doesn't work
Basketball gym floor needs to be cleaned very slippery
Most of the gym is clean and moat equipment works
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July 2024 by Daniel Arbini
Well equipped gym. Everything in working order. Friendly staff.
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June 2024 by John Chillemi
The reviews are true. This place is gross.
The locker rooms have never been cleaned. There is a green set of clothing that will get thrown onto the benches and stuffed into a different locker instead of thrown away. The floors in the locker room are gross.
If you have to use the toilet there is a good chance that there may be no toilet paper. Careful with that pre workout.
There are six stairmasters. Only one works. Every other elliptical is broken down. This place is not maintained what so ever. Do yourself a favor and skip this one. It’s not it.
The people at the front desk will ignore you 90% of the time. They are on their phones or personal computers. No reason to hide because no one cares.
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June 2024 by Luke Bond
Ian was very helpful and kind! He’s a great worker
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June 2024 by Gabriela Rodriguez
All the previous negative reviews are true! I joined this gym 10/23 and it’s been down hill since then. In January they even had power go out and I thought they were going out of business since everything inside was also broken down. Sauna, every other cardio machine, water fountain… they were all down.
It is 3/24 now and it’s still pretty bad.
The sauna benches are ran down, the toilets are always a mess (at one point there was a line to go in to the only clean toilet!!!!), and only a few sinks work.
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June 2024 by Daniel “Jimmy” Michels
Love the extra equipment. 4 dip machines 3 Cable pull down machines soooo many dumbells. Almost never wait in line for anything there.
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June 2024 by RJD Studios
I have been a member of this gym since it opened, and an la fitness member for years even before then. I have become more and more frustrated with them over the last few years. Constant equipment failures, broken water fountains, blocked off and out of service handicap restrooms and missing equipment accessories ( handles for cable machines etc)
An integral part of my workout is the stair climbing machine for my arthritis in my hips. But of the 6 of these machines in the building, 4 have been out of service for at least 2 months, perhaps 3. As this is a popular piece of equipment there is always a long line for them. When I asked about the repair timeline the guy at the front desk laughed and said he had no idea. Apparently there is only one person who services every location from austin to san antonio. This is ridiculous. It seems like all the equipment is falling apart, and very little effort to maintain anything is made. I am seriously considering taking my membership as well as my wife and sons elsewhere if they don't get their act together soon. The only reason I havent so far is purely how close they are to my house.
Please get someone on top of this! I miss my gym being a nice place to excercise
