-
June 2024 by Jose Ortiz
Excelent service
-
January 2024 by Cecily Moreau
Karen Easterling has been our agent for 40+years. She and her staff have taken excellent care of our family in quick, efficient and professional manner for all these years. I would and have recommended them along the way. They ALWAYS went above and beyond. We have benefited from their care all these years. Choose them and you'll have no regrets.
-
April 2023 by Robert Baker
We have been clients of Karen's SF office for over 2 decades and have always appreciated Karen and her staff's attentiveness to our needs. Whether it was our children coming of driving age or in my business as a contractor, we are quite often purchasing new vehicles and selling old ones, Karen and her staff never missed a beat in managing our comings and goings. If professional and prompt attention to your insurance needs is what you're looking for in an insurance agent, and not just the lowest price, I highly recommend Karen and State Farm.
-
February 2023 by Donovan Walker
Karen and Diana are awesome! They took the time to meet with me and explained all the insurance options that were available to me. If you’re in the Austin area and looking for a State Farm Agent, be sure to give Karen a call!
-
February 2023 by Roberto Marcos Ceniceros
I love Karen and State Farm! they've been really nice to me! She has a wonderful staff! 5 Star service!
-
September 2022 by Impartial T.
Excellent agent, extremely dedicated and hardworking. Has been doing this a long time and knows the ins and outs and minutiae that none of us want to have to deal with.
-
February 2022 by Brad Lancaster
Been with Karen Easterling for years. She has always been amazing to work with.
-
February 2020 by Cesar Riv
Wow what a joke I called for information to get insurance and she told me she does not answer questions unless I'm a policy holder. Lol nice way to steer somebody away from State Farm.
-
February 2020 by Marie Thorne
She has been my agent for almost 28 years. I know I can just pick up the phone & have my questions answered or my problem solved within 24 hours. I have car & home & life insurance for my husband, son & grandson through her. Linda is FANTASTIC & she can answer my questions in an understandable manner, not in some confusing attorney language.I had received a notice about possible lapse in one of the life insurances, but it was MY OWN FAULT for ignoring the notice they sent out 6 months earlier. But they still helped me to fix it, so it won't happen again.
-
February 2019 by Jessica Teseny
State Farm is great. Karen Easterling is not great.She left me in a bind less than 24 hours before I closed on my first home, which I purchased in 2013. Since she had been the provider of my auto insurance for over 15 years, and the provider of my parent’s bundled (home & auto) insurance for even longer, I naturally decided to go with her for my home owner’s insurance. I was under the impression that my insurance was a done deal until 4:00 PM the day before my closing when her office assistant called me to tell me I couldn’t be covered because my home (located in a predominantly Hispanic East Austin neighborhood) was not within “her target market.” Karen was surprised that I did not choose a home like my parent’s home. Since my home is actually worth more than my parent’s home and is in comparable condition, I can only assume that she was referring to the demographic of my neighborhood which is different than my parent’s mostly white community. I rented my home prior to purchasing it and have never felt unsafe; I live directly behind a police station.By the end of our conversation, she made me feel like my home was a dilapidated hazard. The only supporting evidence she gave me was a few cosmetic issues. She told me no reputable insurance company would cover my home.An Allstate agent came out that evening and covered my home without hesitation. I later returned to State Farm through a different agent. My new agent was also unable to share Karen’s concerns.
-
February 2019 by Jessica T.
State Farm is great. Karen Easterling is not great. She left me in a bind less than 24 hours before I closed on my first home, which I purchased in 2013. Since she had been the provider of my auto insurance for over 15 years, and the provider of my parent's bundled (home & auto) insurance for even longer, I naturally decided to go with her for my home owner's insurance. I was under the impression that my insurance was a done deal until 4:00 PM the day before my closing when her office assistant called me to tell me I couldn't be covered because my home (located in a predominantly Hispanic East Austin neighborhood) was not within "her target market." Karen was surprised that I did not choose a home like my parent's home. Since my home is actually worth more than my parent's home and is in comparable condition, I can only assume that she was referring to the demographic of my neighborhood which is different than my parent's mostly white community. I rented my home prior to purchasing it and have never felt unsafe; I live directly behind a police station. By the end of our conversation, she made me feel like my home was a dilapidated hazard. The only supporting evidence she gave me was a few cosmetic issues. She told me no reputable insurance company would cover my home. An Allstate agent came out that evening and covered my home without hesitation. I later returned to State Farm through a different agent. My new agent was also unable to share Karen's concerns.
-
October 2018 by Linda B.
Shout out to Karen Easterling (Agent) and State Farm Insurance. I hate making a claim, but that heard of deer in the highway forced me to do so. State Farm has always been effective, efficient, and fair with claims, rental cars, and keeping me up to date on the status of any claim issued. It's a service you hope you never have to use, but I'm so grateful they are there when you need them.
-
February 2018 by AmandaW
Great customer service! Linda (aka Herlinda) is a wonderful help to me amount I have any concerns and is a major selling point for me with this office. Some of the coverages can be very befuddling to me and she has patiently explained them to me in ways I can easily understand and she beat the price for car insurance combined from Geico by combining it with my apartment and personal belongings policies.
-
February 2018 by Jen Merrill
Wildly unpleasant customer service; like something out of a John Cleese training video. Avoid at all costs.
-
February 2017 by Leo Lemus
Unethical and unorthodox procedures. Seems to be a history with this agent, very unpleased with not having proper notification on cancellation of policy. She loves to undermine her policy holders. Now im of to see the wizard! Smh
