-
January 2024 by P R.
This store has a reasonable selection, but the customer service is non-existent. I was treated very poorly by Wendy, and will therefore, not return.
-
October 2023 by Joe
BAD CUSTOMER SERVICE!Jacqueline sold me a pair of shoes that stretched so much they fell off my feet. I was traveling for 4 months but I texted her and told her and ask if they would repair or return them and then mail them to me. She said they would. Today I was in the vicinity of Austin, so I preset an apt with her to bring them in. After I spent 4 hours driving there and back home, she “ asked her manager what they could do about the shoes” and their blonde snooty manager said it’s been over 30 days too bad. Go to Austin shoe hospital. I’ve probably spent $100,000 in tootsies over the years. First time shopping at Julian Gold. AND MY LAST TIME
-
July 2023 by Penny Jackson
Great selection and customer service today. I tried on a particular dress and found it online on the designers site for much less. (I love Google image where you can find an item you’re searching for all over the internet) They checked online and match priced my dress without issue.I was greeted promptly with care.
-
June 2023 by Daphne L.
Love the new location and the added casual items in addition to all the fabulous dresses and couture! New location is bright and spacious! There happened to be lots on sale when I was there- came to see the new space but stayed to check out the inventory. Will add this to my list of places to continually follow!
-
May 2023 by Mary Mundy
I went in there after shopping at Trader Joe’s on my way to having a massage today, May 16 at 1:30 in the afternoon. I wasn’t “ dressed up”. I was in there the first time in my life checking it out. Not one single person asked me if they could help me or even greeted me. At those prices that’s bad business. Some employees were standing around chatting with each other.
-
April 2023 by Sherry Walton
Best women’s store in Austin!!!
-
September 2022 by Jessica S
Debbie did a phenomenal job helping me pick out pieces. This was my first time buying high end clothes and shoes. There was a variety of options - a selection for all ages!
-
June 2020 by Wendy Gordon
Department store (brands) meets boutique *curated selection). Great service. Something for every women. Great sales.
-
June 2020 by Kara Landrith
I could not be happier with my experience thus far with the Julian Gold team. Our wedding has been postponed due to COVID-19. In lieu of our planned ceremony with friends and family in July out of state, we will be meeting with immediate family only. The new date will be pushed out at least a year, if not more. My original wedding dress has also been delayed and will not be ready in time for our original July date therefore I met with Melinda at Julian Gold for a plan B. She was kind, patient and super flexible with making a time and date work for a fitting (as we were traveling in from Houston). And most importantly, Melinda was extremely understanding of the sensitivity around the situation, as this is not ideal but we're making the best out of it. Team members brought shoes to assist the overall look and the team that checked us out could not have been nicer. Making decisions around the wedding has been extremely difficult, frustrating and at times overwhelmingly disappointing due to the continuous changes mandated by other states (immediate family lives out of state as well). Melinda and her team took amazing care of us and helped ensure we were able to see how special this process is, even if reinvented. I look forward to continuing the fitting process and finding the perfect shoes in the coming weeks. Many thanks to the Julian Gold team!
-
December 2019 by Jennie W.
I recently got my wedding dress at the Julian Gold Bridal department, and couldn't speak more highly of the customer service and selections they had to offer. Lizzie specifically was a huge help in make my dress selection, and was extremely accommodating in helping execute my vision and final decision. Thank you to the Julian Gold staff for making it easy to find the wedding dress of my dreams!
-
August 2019 by Kevin Dunworth
Saved the day for my girls purse needs the day of the wedding. Lively dresses
-
April 2019 by robin kirner
High end designers and lots of good finds inside— sweet little neighborhood to explore
-
March 2019 by John Resch
Definitely a top notch clothing store. We got a very nice dress for my girlfriend for a special event and she was very pleased with both the service and the selection. If you want great service and quality this is definitely the place to go.
-
March 2019 by Maria A.
Ask for Kara and she will guide you in the right direction. I have made a few purchases with her guidance and when I wear these power blouses or dresses I feel invincible. The color selection and cut styles she suggested make a world of difference. I am so grateful for her style guidance. She listens and selects pieces tailored to your style with a little more oomph. #favorite
-
October 2018 by Nicolas A. Goetschel
My favorite store in Austin! Hip, cool and still that „just right“ amount of elegance of service and merchandise which makes all the difference to the internet.
