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December 2023 by James Sawyer
I have shopped at this store for a long time and liked it very much, but today I tried to exchange a gift (for the same item, no money back) and the experience was like pulling teeth. The employees insist they can’t process an exchange without a receipt, even though J Crew has done this in the past.I guess policies are policies, but the employees acted like I was trying to pull some kind of scam. It left a bad taste in my mouth.Update 12/21: I called the J Crew corporate office, and they accepted the exchange. I also went back to the store to buy a pair of jeans, and they had a solid holiday sale running. Still my favorite store for the tall, low-effort male demographic.
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August 2023 by Carolyn Horvath
One of my favorite stores! Great quality clothes, and good sales. Clearance sales are hit and miss, but awesome deals!
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June 2023 by TJ Clinch
This store was clean and the staff was friendly. I love their shorts too!
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October 2022 by Erica Au
Amazing prices on all of the items here. I really like J. Crew but sometimes their pieces feel expensive but you get the same quality here for much lower prices!
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April 2022 by Mohammad Farooq Mitha
The staff was incredibly helpful in assisting with an online store pick-up order! They price matched my order from the website and made sure additional sizes were ready for me to try on.
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Store is neat and clean, staff is very friendly. However, sizing is a bit limited. Overall A very pleasant experience. ☺
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January 2022 by Andie H.
Went for a simple return, and Sue with shoulder length brown hair was as rude as can be. No professionalism, unkind tone, ugly energy. She literally sent me away. Save to say if I ever drop $200 on a sweater again it won't be at j crew.
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December 2021 by Sarvansh Prasher
shopping complex is good
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January 2021 by Connie B.
I don't normally post a review, but decided to post because of the bad reviews. I was very excited to go to the JCrew outlet, I live in San Diego and the closest JCrew outlet is next to the Mexico border and never has a very good selection. I love JCrew, the colors are always so beautiful. When I entered the store, 2 different people asked if I needed help, because of the other reviews, I am not certain if there has been a change of management since these reviews from 3 years ago. But there was a (woman of color) as stated in a previous review, and her saleswoman was helping her with shoes and had to order a pair from another location. I personally didn't see any weird behavior. San Diego is a huge city with many different ethnic backgrounds and I totally would have noticed anything out of the ordinary with the exchange, but didn't see anything odd. The salespeople were very helpful and offered to look for a few childrens items for me, but since I do not live in Austin, was afraid to order. I did purchase several pieces that I had saw previously at a JCrew store. Overall my experience was great. If you want cute well designed clothes, stop in, the colors and prices are amazing.
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December 2020 by Jessica Hatchett, MBA, CAPM, CSM
I really enjoy shopping at this store. The deals are great and the customer service is really good too. It lacks the ambiance of a traditional J Crew store but the clothes and accessories are fashionable and made with good quality and are priced more affordably. Can’t beat a good deal on a quality product that you love.
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December 2020 by Jessica Hatchett, MBA
I really enjoy shopping at this store. The deals are great and the customer service is really good too. It lacks the ambiance of a traditional J Crew store but the clothes and accessories are fashionable and made with good quality and are priced more affordably. Can’t beat a good deal on a quality product that you love.
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December 2019 by Sf Bluejade
Cool to have j crew factory
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October 2019 by Membrane S.
I get the sense that people of color are not welcome at J Crew. I visited both this location and the Barton Creek one over a two-day span with poor customer service at both. Here, one of the employees on the floor and I almost bumped into each other in a narrow aisle, and I got the sense she was annoyed that I didn't move out of her way (she wasn't carrying anything). When I checked out, that same employee threw my receipt into the bag in a careless fashion. This is all after side-eyes glances from the moment I entered the store. The clothing inventory is mostly poor quality but I managed to find two cute turtlenecks for the fall.
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October 2019 by Laurent Sewell
I came to return some pants without a receipt and during the process of tracking down the account used for the purchase, I was accused of washing the pants. I admittedly lost my temper as she pushed the issue, but in the end the manager was still able to help me and remained entirely professional during the length of the exchange. Will not be returning to this store but im at least glad there are still professionals at local retailers.
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January 2019 by J T
Love this place awesome staff and always have friendly experiences!!
