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August 2025 by Matthew Johnson
Rude and lousy customer service from the store manager dealing with returns.
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June 2025 by Annie Patel
Every single member of the staff in this store is racist. I mean every single. One person is designated to welcome people in the store, standing in front and he “selectively” welcomes people in based on their color (Caucasian) only. I am Indian and another Indian walked I after me separately and none of us were welcomed in. But, every single white person/family before and after me were welcomed. Isn’t this Austin? And aren’t we liberals accepting everyone. If I can have respect for all the gay associates working in this store then why can’t they reciprocate. Mediocre store with below average service and behavior. Choose other location or just go to Old Navy next door as they carry the same exact things with same quality, if not better and for a 1/3 price.
***all the other 1-star reviews are recently, within past 6 months or less. This SHOUTS change of management and/or staff, a total disaster.
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June 2025 by G V
I had an amazing customer service experience with Aaron Liu. I came in looking for specific sizes, and he went above and beyond—even going all the way up to their storage area to find exactly what I needed, and he did it fast! He was so accommodating and really made sure my experience was exceptional from start to finish. The store itself was spotless—seriously the cleanest store I’ve been in. No clutter anywhere, and once I finished trying things on, Aaron was already neatly putting away the items I didn’t want. The space had a calm, peaceful vibe—not too crowded—and they had a beautiful selection of clothes, most of which were on sale. I was actually having a bit of a personal crisis when I walked in, and Aaron’s patience and kindness genuinely turned my day around. Hands down the best customer service I’ve ever received in a store. He’s just a kind, calm human being—and 100% deserves a raise.
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May 2025 by Chris Nguyen
Sassy manager was quite rude when I was asking about a possible return/exchange on a pair of jeans with a manufacturer defect. Like how dare I have the audacity to even ask if there’s any kind of warranty after 30 days. Good luck to anyone shopping here.
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April 2025 by A B.
Went shopping here, bought some items. The service was terrible. Daughter asked to use the bathroom. This woman lied to us, said J. Crew didn't have a bathroom.
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December 2024 by Miranda Hernandez De La Cerda Clinton
It was a wonderful experience, we appreciated the help from Nik! Highly recommend for a great shopping trip.
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December 2024 by Patricia Clinton
Beautiful
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December 2023 by James Sawyer
I have shopped at this store for a long time and liked it very much, but today I tried to exchange a gift (for the same item, no money back) and the experience was like pulling teeth. The employees insist they can’t process an exchange without a receipt, even though J Crew has done this in the past.I guess policies are policies, but the employees acted like I was trying to pull some kind of scam. It left a bad taste in my mouth.Update 12/21: I called the J Crew corporate office, and they accepted the exchange. I also went back to the store to buy a pair of jeans, and they had a solid holiday sale running. Still my favorite store for the tall, low-effort male demographic.
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August 2023 by Carolyn Horvath
One of my favorite stores! Great quality clothes, and good sales. Clearance sales are hit and miss, but awesome deals!
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June 2023 by TJ Clinch
This store was clean and the staff was friendly. I love their shorts too!
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October 2022 by Erica Au
Amazing prices on all of the items here. I really like J. Crew but sometimes their pieces feel expensive but you get the same quality here for much lower prices!
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April 2022 by Mohammad Farooq Mitha
The staff was incredibly helpful in assisting with an online store pick-up order! They price matched my order from the website and made sure additional sizes were ready for me to try on.
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Store is neat and clean, staff is very friendly. However, sizing is a bit limited. Overall A very pleasant experience. ☺
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January 2022 by Andie H.
Went for a simple return, and Sue with shoulder length brown hair was as rude as can be. No professionalism, unkind tone, ugly energy. She literally sent me away. Save to say if I ever drop $200 on a sweater again it won't be at j crew.
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December 2021 by Sarvansh Prasher
shopping complex is good
