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June 2024 by Tom Thumb
Felix was great and worked with me to find the perfect pair of shoes for my wide feet!
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June 2024 by kristen stuever
Super knowledgeable and helpful staff. They were pretty busy when I was there, but they juggled it well and managed to get everyone taken care of. They have a decent variety of styles and sizes in stock. I found a pair of of comfortable/ supportive sandals for summer.
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May 2024 by Maria Elizondo
It’s my second time in this store and today I walked out with 3 pairs of shoes! Gerry was incredibly knowledgeable and personable. She always goes above and beyond to make sure I have exactly what I need. Great selection and you really can’t beat the amazing customer service! I’ll be back soon.
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May 2024 by Josh
Great store for comfortable shoes, good for walking, most from natural materials. Friendly staff and conveniently located next to a running show store, rei, and several others.
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May 2024 by Anna Pinnacle
I shopped with Crystal and she was top notch! KNOWLEDGEABLE, helpful, fun! She had great insight to some nuances of my feet and select styles, plus she came up with creative solutions for current limited stock in my size. I’m looking forward to going back and checking out inserts with her.
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April 2024 by U Kauffman
Krystal went above and beyond!
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March 2024 by Jay Ferguson
Sad that the Birkenstocks that I purchased from Instep years ago and that I have had refurbished several times is not longer available to repair.
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March 2024 by Hai Huang
This is my first time to visit this store. Because my foot doctor wanted me to go to try. A lady named Denise provided me a very good service. She gave me a lot of options and explain to me very well. She is knowledge and very friendly. The store is not so big, but very organized and have very special shoes you can not find from outside. Many thanks Denise for her so wonderful and amazing service from beginning to the end. I love this store!Feb, 23/2024
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March 2024 by Marsha Bullard
Excellent customer service and product
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March 2024 by Jay F.
They no longer repair Birkenstocks. Discovered that today. Please don't waste your time, they stopped since COVID. I just don't get that one.
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March 2024 by Jm M.
Liked Tx running co better - they had better deals on returned shoes and customer service went out of way to fit shoe- not seeing that here so I have to go to Saucony online, etc and return them 2 or 3 times usually
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February 2024 by Kristine Burch
Very friendly and knowledgable staff, I had a great time trying on shoes highly recommend and will be back!
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February 2024 by Jansie Martin
Highly recommend In Step Austin for when you are finally ready to wear the adult shoes.My feet are jacked from so many years of wearing bad shoes. And now they need the special treatment. The shoes are pricey, but cheaper than surgery if your feet get really bad!!!Juan and I ended up best friends by the time I left there. He asked all the right questions about what I wanted, looked at my feet to observe how I walked, and basically just really knew his stuff.. I felt like I was with Randy from Say Yes to the Dress, but it was shoes. Ha! He brought out tons for me to try and in the end I found the perfect every day set and the perfect rainy day boot. I could not be more pleased.
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January 2024 by Jenna Albright
Felix was super helpful and patient while I chose my shoes. He was very knowledgeable and this really helped me feel confident in my purchase. I'll definitely be back!
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December 2023 by Laurence Jackson
These folks have done more for my plantar fasciitis than any other intervention, and I have tried a bunch. Get these folks to fit you properly with good shoes and experience care like you've never known !