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August 2024 by Amanda Marzullo
I've been going to Inspire for years and refer all of my friends an coworkers to them. Across the board, everyone has had a positive experience. They're thoughtful, knowledgeable, and often know more about specific proceedures than specialists.
Managing a PCP practice is tough, particularly in Texas where they're saddled with managing all paperwork/referrals for anyone with a markeyplace insurance plan. They do a great job under really difficult circumstances.
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August 2024 by Sharon Lashley
Love Dr Guerra. I have never had a bad experience at her practice in the seven years that I have been seeing her. Always pleasant and concerned for my well being.
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June 2024 by Ebony Perkins
I went in for my annual and part of a annual is blood work. I received a bill for $76 dollars because the MA called and went over the lab results with me. At the annual I was also billed for a office visit $117. Annual visit is preventative care. I did not bring up any other health concerns. Pap comes back with a abnormality and I was billed for a office visit. I am a certified biller and coder and this is not the proper way to bill it's almost like upcoding (Stealing). I called to speak with billing and was transferred to the office manager Nancy. I work at a doctors office and have never dealt with such a rude office manager. She continuously cut me off so she could speak. She was puffing where I can hear to let me know she was annoyed. She was so short and unprofessional she never listened because she was preparing for a come back rather listening. I feel sorry for the patients who may have a issue with any staff because you can't turn to the manager as the manger is so rude. I will no longer refer anyone to this practice nor will I continue to be a patient there. I will be seeking care elsewhere. I cannot post without giving any stars so I'm giving one that is not deserved. I couldn't imagine treating any of my patients this way.
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December 2023 by Sandra Williams
The service and the attention that you get is great.
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December 2023 by Kyle Marshall
Originally saw dr Guerra but was passed off to a PA and the practice has steadily declined in quality and value over the years. Paying a membership fee now that doesn’t cover anything, rude office staff, depressing office. Unfortunately this is typical healthcare in America, expensive yet worthless insurance and overcrowded offices more concerned with money than healthcare.
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September 2023 by Aly Page
I've been a patient for years now and pre-covid it always seemed like a solid practice. But their protocols now include not even *seeing* sick patients until they've first tested negative for flu, strep, and covid.This seems negligent of sick patients' needs ... and lack of willingness to help if someone is legitimately ill (especially when it seems to be something other than flu/covid/strep).I hate writing bad reviews but didn't know where else to share the feedback! I'm on the search for a new PCP.
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September 2023 by Avery D
Yah they have gone down hill
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August 2023 by Katelynn Evans
The whole practice is wonderful! I’ve seen both the NP Amy and Dr. Guerra for many years now and they are so caring and informative! Absolutely love Inspire Family Health!
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June 2023 by Claire Leonard
The wait during appointments has been long for both visits I had with inspire. Over an hour into today’s appt I had to leave to get to work. I asked if I could reschedule for a virtual appt and was told no, even though I clarified that I drove almost an hour to make it in and I had already completed labs. I’ve found the admin side of this clinic to be lacking pretty severely so I’m going to find a new PCP.
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April 2023 by Eve Chenu
I pay a monthly concierge fee to be part of this practice. I asked a non-emergency medical question a month ago and have not received a response although I keep messaging and calling. The office person keeps saying they will follow up with the doctor, but nothing happens.This happened once before but I thought it was just an oversight.This would be unacceptable in any medical practice I have been a patient at in the past, and it is especially so since I am paying an extra monthly fee.My annual visits have been with a different PA every year, and there doesn't seem to be a nurse you can talk to if needed.I am looking for a new primary care provider.
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October 2022 by Shannon Mack
I love Dr. Guerra so much, but the front desk staff is so disorganized and honestly just a mess. I’ve been almost ghosted now for 2 virtual appointments and had to call to find out what was going on after waiting for a very long time. Both times the staff had not communicated with Dr. Guerra properly, but had already taken my co-payments the day before. One front desk staff just hung up on me after I expressed that I was frustrated instead of hearing out my concern. I honestly don’t know if I’ll stay with this practice. I’m leaning towards finding a new practice.
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June 2022 by Deborah E.
As you can see, I don't write reviews, but I needed to write this one. I can't thank Cristel (front-of-office) and Dr. Guerra enough for accommodating me the way they did today. I've got a nasty set of ear infections, and my current drops aren't working. We are going into the weekend when the office is closed, and I've been really stressed about worsening ear infections while solo parenting two young kids. I explained my situation to Cristel this morning and within 30 MINUTES (yes, you read that right!), Cristel and Dr. Guerra had called in new prescriptions. I was so overcome with how thorough and wonderful these are gals are, that I actually started to blubber with tears of joy over the phone. Seriously, ya'll, this is what good and wonderful healers can do for the planet. Heading now to H-E-B to grab my prescription. Hope the new brew works to heal me, but at least I know I can totally trust my physician and her staff to take care of me! Always a grateful patient!
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May 2022 by Kato Eagle
I love Dr. Guerra and her team at Inspire Family Health. I have been a patient of hers since 2014. She is patient, kind, caring, uplifting, and helpful. She has been by my side through various medical issues. She corresponded with me while I was unemployed due to pandemic layoff, to ensure I was provided with the prescriptions that I needed. I trust her with my life, and couldn't imagine going to anyone else for my health care.
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January 2022 by Kayci J.
I thought I had hit the jackpot with a primary care provider in Amy. She's genuinely sweet and honest and always listens to concerns. However, I will be finding a new primary care provider as this practice is now charging $16 a month as a membership fee. As someone who sees the doctor maybe 3-4 times per year, I cannot justify this and $16 a month adds up especially for something I'm not using every month. This is super disappointing and now I have to start the search for a new PCP all over again.
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October 2021 by Alyson Page
I’m very disappointed in this practice. Dr Guerra is really kind - but I’ve had a horrible experience trying to get their help with an active sickness.My experience:- Unprofessional and long wait times: I scheduled an urgent sick visit on Monday morning for Monday afternoon. I waited on the telemedicine zoom for an hour (!). When the NP got on she didn’t apologize for how late she was, which felt disrespectful of my time and health, especially b/c the context of it was an urgent sick visit.- Knee-jerk prescription of antibiotics rather than informed diagnosis: The NP then jumped to offer to prescribe me antibiotics, without having any diagnostic data on what was making me sick.- 1 week+ delay in consultation following an abnormal blood test: my CBC came back with many levels out of range, really concerning. But it’s been almost a week, I’m still sick, and I still haven’t heard from Dr Guerra or the NP on the analysis of the results and what my next steps should be. Not sure what to say about that other than I feel like they don’t seem to be doing the job that’s expected of them - helping patients who are sick.
