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October 2024 by Chloe Maxwell
I have nothing but positive things to say about the Vet staff at HCAC. My issue is with the daycare and boarding staff. In the last year, I've had two big issues. First, my dog is on 3x per day medication which I provide in pre measured pill containers. When I picked her up, It was clear that no medication had been given the entire weekend she was there. My second issue- my dog wears diapers for urinary incontinence. When I drop her off, they remove her diaper and hand it back to me. This time they didn't which was odd, but I didn't comment. When I picked her up after her vet/ daycare visit she was given to me with a poopy diaper. This means they sent my dog out to daycare in her diaper and she soiled herself in her diaper and had to sit in it for who knows how long. She made a mess in my car and my house because I was unaware of the situation. This is unacceptable. I am so incredibly disappointed with the quality of care here.
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September 2024 by L J
I brought my dog into Hillcountry Tuesday morning at 8 AM because in the last 48 hours, my dog was unable to walk or go to the bathroom, couldn’t keep any of his food down, vomiting up water and his breathing was labored.
By 3:30pm . I still had not heard from the doctor so I decided to show up at the office and sit in the waiting room. At 4:15 the nurse carried my dog out into the waiting room - by the way which has a constant stream of people coming and going with their dogs and perpetually loud music blaring in the background.
The nurse brings out my dog, places him down next to my feet and continues to discuss three or four different medications the Dr is prescribing.
Antibiotics for his pneumonia anti-nausea medicine, etc. The nurse spent 10 minutes discussing the medications all the while I’m looking at her in complete disbelief thinking why are you prescribing meds - we’re way past medication!
15 minutes later the Veterinarian finally comes to talk to me. She plops down on the floor and begins to go over, a handful of problems that my dog seems to currently have. She is discussing various illnesses that it “could“ be. She’s discussing pneumonia and in detail what happens to the esophagus and what she believes is neurologically going on, that he can no longer walk, and that it took them a long time to get him to defecate and urinate. At NO POINT in this conversation did the Dr or nurse give me any indication that death was imminent and probably within the next 12 hours.
If a human had presented with these problems, any doctor would have told the family to gather around and say their goodbyes.
While I’m sobbing in the waiting room and listening to the Dr , I’m unable to concentrate because of the music in the background, the steady stream of people listening to our conversation, the buzz of the receptionist desk, hyper dogs barking and nobody has any regard that I am sitting there with my dog that’s clearly dying while tears stream down my face.
I am completely baffled that a veterinarian office can be around as long as they’ve been around that has no protocol for a dog that’s close to dying.
They let my dog sit on the floor in a corner on the last full day of his life without telling me that he is probably going to die within the next day.
There is absolutely NO reason why a Veterinarian should not know the signs that death is eminent.
The following morning once I took my dog home and I refused to take the medication home with me, knowing that my dog was probably going to die. I texted a video of his breathing at 9 am the next morning. The nurse replied with appropriate concern that his lungs appeared aspirated and that I should probably bring him into the clinic to put him down. I said thank and that’s probably a good idea. He passed away in my arms 15 minutes later. I then texted the office to say he had passed away and they NEVER responded back to me - NO ONE texted and NO one called me.
So to have the end of your dogs life clouded by poor judgment, ungraceful manners and zero empathy makes your dogs death all the more horrible to bear and completely traumatic.
My judgment was I knew he was dying, but because the veterinarian did not validate and acknowledge my feelings maybe I thought that I was wrong and that my dog would not die the following morning. When the veterinarian finally came out at 4:15 pm, 8 hours after I had dropped my dog off thenDr. didn’t even know the name of the neurological disease that my dog had suffered from for the past several years because she didn’t read his prior chart.
Obviously I will be finding a new veterinarian,
Today I received flowers from several friends, but what blew my mind was I received flowers from my local pet store Tomlinson’s with a note that read the following
“ We’re so sorry to hear of Yeti’s passing Over The Rainbow Bridge. We
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September 2024 by Shay W
If we lived closer now, Zeek the GSP, would only go there. I entrusted HCAH for years with my fur babies until we said goodbye to them at 15 & 18 years old.
When Zeek got a cough and I wanted him to be seen asap. His vet close to us (we adore) just couldn’t fit us in. Sitting on 360 southbound then northbound on a late afternoon should tell pet owners how much I trust them. We have plenty of options closer, but the entire staff truly cares about each one and the patients and their loving mom/pops/humans whatever u call yourselves.
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August 2024 by Janet Burner
Dr Kemnitz is caring, listens carefully and is always helpful. Great vet, clinic and staff!
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August 2024 by steve roberts
bloodwork and help with digestive system problem, results were quick and very good, THANKS to the young vet who helped us!!
good experience as always
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August 2024 by Nancy Quincy
Have been going to HCAH for over 20 years. Always a great experience!
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August 2024 by Lisa Mooring
We had a wonderful experience w/Dr Kole and staff at Hill Country Animal Hospital. Dr. Kole was patient, kind, courteous and thorough with his exam and explanations. . His staff was equally friendly and courteous. I was also pleasantly surprised when I received my bill- I mistakenly had expected it to be higher than other clinics given their super convenient location in Westlake on Bee Caves rd. HOWEVER I WAS WRONG. The bill was the same price we’ve paid to go see “country vets” way outside of Westlake who were supposedly “less expensive bc of their location”.Not true! I am so thrilled to have found this practice and so very grateful to connect w/ Dr.Kole & staff at Hill Country Animal hospital. ❤️
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August 2024 by Suzie Prince
awesome thank u
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August 2024 by Rachel Vest
Went in for a nail trim. Quick and easy. Friendly staff.
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August 2024 by Kathaleen Goodwin
Wonderful. In and finished before my actual appointment time.
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July 2024 by Ally Simpson
I cannot express enough how great of a job Dr. Hanley and her team did for my dog Cleo yesterday! Everyone is super friendly there. Dr. Hanley was very informative, kind, and answered all of my questions. I have never felt so comfortable with a Vet before!
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July 2024 by Kristie Wainwright
Everyone is very friendly, and they always do a great job taking care of my dogs. You can tell they have a true love for animals & are always patient especially with my nervous girl, Blue❤️
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July 2024 by Jeffrey Baker
I brought my mastiff, Ella in to have her nails trimmed. The groomer did a great job in a short period of time. Very pleased.
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June 2024 by Jeff La Force
The very, very, very best. I have always been staggered by their level of care and dedication.
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June 2024 by Susan English
Staff and veterinarians at Hill Country are simply stellar in every way. Always courteous, always treat their clients and their beloved pets with upmost compassion and care.
