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February 2022 by Omer J.
Took in my car for a quote for some (minor) damages. The person that helped me was very courteous/patient, explained my options and the quote - and even touched up a few annoying areas for free while I was waiting there!
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December 2021 by John S.
Well, no one likes to have an auto accident and then you take your car to the car hospital but this wasn't all bad. Heritage Body and frame is a highly professional enterprise. We got our car back yesterday looking like new. We really appreciated the way our contact, Adrian, kept us updated on the progress of our repair. I definitely recommend this business for collision repair.
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October 2021 by Ed S.
Our Tesla model 3 was in a fender bender and needed the hood, bumper, crash bar, fog lights, and some sensors replaced. This Heritage location is one of the few Tesla authorized repair locations. Adrian was great to deal with. I installed an aftermarket powered frunk that Heritage had to work around when installing the new hood. I explained to Adrian how it worked so they would know how to replace the hood without damaging the hood struts and he made sure it was relayed on to the folks working on the car. He set expectations on the process of ordering parts and the repair itself. The repair itself was done very well and the front end looked like new.Very pleased overall with Adrian and Heritage.
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August 2021 by JCeezy M.
This shop is amazing! The guys here are genuine , honest and hardworking! Keep up the great work Heritage !-Bad reviews come from bad people-
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July 2021 by Jeff B.
I'm giving these folks a poor review, but they actually didn't paint a vehicle for me. My son's car is a mid-2000s Toyota with the typical faded paint problem they all have. I brought the car over for a quote and was given one the same day -- all good. Money was reasonable and their work looked good. I dropped the car off the next day. Checking email from yesterday (two days later -- after I already told them I had a deadline to meet because I'm driving the car out of state in two weeks), I discovered a note from my estimator saying the job would actually take twice the amount quoted. Realizing the car probably wasn't worth it, they suggested I pick it up and take it elsewhere. Okay -- but you couldn't call me to tell me that?! An email?! Also -- twice the amount?!? What is the estimator for if they're that far off the mark? To be that wrong, I could've estimated it myself.
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July 2021 by Stacy T.
Our Tesla was backed into so there wasn't much damage. Adrian and his team were great. Adrian was very responsive and communication was excellent. My car looks good as new! Note- this was the second time I needed my car repaired. The first time was by a different shop in south Austin. They left swirls in the paint and Heritage even fixed their work; And that wasn't the area that needed body work but they must have buffed out the swirls during the detail. My husband and I are pleased and impressed.
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January 2021 by Raja Rajavel
Excellent service ???
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January 2019 by Gary Smith
Exceptional Service! - We just moved here from Houston and I was unsure of where to take my car in for a bulb replacement. I had seen good reviews on YELP stating that Heritage was fair and reputable. I am so glad that I stopped by. I spoke to Cody and he pulled my Prius into the garage right away and in less than 10 minutes the bulb was replaced and whats more! They didn't even charge me stating that the bulb was inexpensive and they were happy to do it for free! This kind of service is unheard of in this day and age. I will be returning there for more repairs as they have earned a customer.
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January 2019 by Cody Braddock
One of the best repair experiences I've had in any recent times. The attention to detail, professionalism, and knowledge went far beyond anything of what was expected. The team was honest and walked me through the entire process. The rates were affordable and this is going to be where I take my truck from this point forward. Big thanks to Jacob and the team at Heritage.
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January 2019 by Tiffany Ibarra
Horrible experience. Took vehicle here thinking they would do a good job, but I was wrong! First off they left the truck sit for over a week without touching it, (never told me they were busy or behind) but charged my ins that they started repair work on the day it was delivered; and had additional repairs that were not needed.The night we picked it up, they had paint all over window; which they did remove. The back taillight was not working & we weren't aware of this until that night. As it was the weekend & they were closed we had to replace. The next day the shock that was replaced wasn't bolted in properly and fell off as I'm driving down the highway. Then the new tire that was replaced, was damaged and the balancing weights were knocked out due to the shock. When I called them about the problems, they refused to send a tow truck to pick it up, I was told to strap the shock down and just drive it to us. Once we got it back to the shop, they did replace shock at their cost, but never fixed the balancing tire as they stated they did not have the machine to do that. REALLY????? you are a mechanic/body shop. The battery was dead due to sitting at the shop so long and they couldn't even turn it on occasionally. They refused to pay for that and refused to reimburse us for the taillight.They did offer to repair the damage to the paint that was their fault and the damage to the tire due to the shock, but we never returned it back to them as we were to afraid something else would be wrong with it once we got it back. Not only did we have to pay out of pocket, without offering to be reimbursed, but I also lost an entire day of work dealing with this. I will NEVER take my vehicle to this place nor will I EVER recommend it to anyone.
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January 2019 by R J
Had a minor bumper repair on a new superduty truck. Dropped off the truck at 9:30 and it was done by 3:30. We are traveling so this was so helpful. I strongly recommend Jacob and Jason to help you with any repair needs. I will use them again if needed when traveling through Austin.
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January 2019 by Brian Mulligan
I had to get a new bumper on my Tacoma. Jacob, Cody, and the rest of the team at Heritage on 2222 went above and beyond on their work. On top of everything, Jacob and Cody were able to price match an OEM bumper to other aftermarket bumpers to keep my costs low. Thank you guys for a seamless body repair experience!
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January 2018 by Chelsea Shepherd
Very professional and very friendly. They did an excellent job. My truck color is a one off special order color and they matched it perfectly and i am an extremely picky person. Its a show quality truck and i would recommend them to do any ones in town. Very pleased with the work. Hook em Horns. - Joel Shepherd
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January 2018 by Skipper Lay
This combination vehicle body & frame shop and auto repairs is the best in Austin, and worth driving to, even remotely. Service is attentive and informative, and the finished product is better than factory; if it can't be done here, you will be told that. Its locally owned, unlike so many body shops in Central Texas (which are not disclosed to be owned by international auto insurance companies), by people who have lived all their lives here in Austin. This place meets a need in a critical area of Austin, the growing Northwest.
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January 2018 by Silvia Smith
Professionalism and expertise galore!
