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August 2024 by R & CO.
To the Corporate Offices of Hand and Stone and Franchises.
Your conservative massage policy might have been suitable in 1952, but it is outdated in today's society. We live in an era where athletes, fitness enthusiasts, and hardworking individuals from all walks of life—nurses, salespeople, and others—spend 10-12 hours a day on their feet, resulting in significant leg pain. It's unacceptable that when receiving a massage at Hand and Stone, only about a fourth of the hamstring is addressed, predominantly the outer part. The quadriceps receive minimal attention, barely reaching above the knee, and the gracilis muscle, crucial for many of these hardworking individuals, remains untouched. Moreover, the approach to glute massages is also problematic. Clients often endure an elbow being driven into their buttocks with the sheet causing discomfort, rather than receiving a thorough and professional massage. Over nearly two years of membership, I have never experienced a proper cross-fiber massage, likely because it requires touching the inner leg and using hands instead of elbows or forearms—practices that seem to be avoided due to laziness or ridiculous policy.
If your concern is providing a low back or glute massage, there are solutions. Firstly, a client can have a witness sign off with them when they agree to a non sheet glute massage. Secondly, there is an emergency call button on the table if there’s a problem. If clients agree to these terms going in, there should be no issue.
This is unacceptable, and I am canceling my membership. I refuse to pay for a service that offers less relief than a massage chair at the airport.
I’ve paid for my last abysmal massage from this company. This last one at this location was dreadful!
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August 2024 by Katherine Seivers
Hannah gave me the best facial I have ever had today. My skin is glowing! Thank you Hannah for making me feel confident in my skin.
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August 2024 by Michelle
Aida was a delight! I had some concerns that she addressed and made my experience a wonderful one! This was my first time at this location and the staff were professional, courteous and friendly! Thank you for a wonderful experience!
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May 2024 by Scott Rubel
Five stars based on my last two massages with Adam. His deep tissue technique is great, and he’s excellent at checking in regularly on intensity, focus areas, etc. Great guy—definitely a find!
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May 2024 by barbara morris
The 5 stars are based mostly on massage therapist Freddy. He is awesome! I will say the customer service here is always too notch and deserves 4 stars but having Freddy on staff garners that extra star. If you want a massage that will snatch your soul give Freddy a try. You won't regret it.
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April 2024 by Whitney King
The last time I came here and it will definitely be the last..I paid for one hour massage clearly they were running behind because they did not call me back there till 10 after the hour, yet I was done by the end of the hour.
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March 2024 by Isabella Marini
Today I had a facial with Melanie. My face was noticeably smoother, softer, and brighter. She was incredibly kind and informative. I would see if again if I lived in the area!
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March 2024 by Nikki Domanico
Had a facial with Hannah today and she was absolutely lovely. I have been getting facials for years now, almost on a monthly basis, and Hannah provided me the best facial I have had in a long time. She was very attentive, kind, and explained everything even though she knew how often I’ve had facials. I was debating on canceling my membership as H&S has increased the prices, but now I will 100% be returning to see her!
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March 2024 by Keisha Moore
Amazing service, the Massage Therapist- Justice was very professional and attentive to my needs. He also provided additional suggestions for future massages. Definitely, will recommend it!!!!!
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February 2024 by Bonnie G.
My husband bought me a gift of a facial on Groupon. When I arrived to redeem my gift after setting up the appointment, they notified me that the coupon ($80) was not accepted there. After several attempts to rectify this including sending them the Groupon link that clearly showed that it was a valid coupon, they told me I couldn't receive my facial and then had the audacity to want to charge my for the cancelled appointment!! I will never go back here and I recommend others to use caution when considering this facility.
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January 2024 by Stephanie W.
I had a message scheduled for 2:00 pm and my appointment with Dustin was canceled at 1:08. I'm pretty sure if the tables were turned I would still be getting charged for canceling an appointment within the hour. Making time for myself is a rarity so it was especially disappointing to have my plans changed with such little notice.
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January 2024 by Adrian Howard
I had a massage today and I was less than pleased. I get them all the time. The pressure was weak after asking for more and did not get a full body massage.
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December 2023 by Val Gonzales
Love it here, when I get a chance to relax and pamper myself.
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December 2023 by Katherine Hill
Lots of availability good therapists. Professional and love option of no speaking. Convenient to be able to get a facial and skin care products. Wish did have to have a membership and if you use points don’t do hour and half bc they use 2 points when it’s 1 point for a one hour
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December 2023 by Mace Martinez
Hot stone massage is bliss.
