The H-E-B Pharmacy is a mixed bag of experiences. While the employees are generally nice and helpful in person, the pharmacy can be understaffed, leading to long lines and frustrating phone interactions. Some customers report being hung up on or receiving rude treatment from certain staff members. However, the pharmacy is efficient in processing prescriptions, often providing text notifications when orders are ready for pickup. Overall, the pharmacy services are a weaker aspect of the otherwise highly-regarded H-E-B grocery store.
Rude, I was calling behalf of a patient who only speaks Burmese, pharmacist offered no help or other resources on how my pt could receive medication instructions
June 2025
Always short-staffed. Nice people, but they seriously need more people at the counter. 3 registers, usually 1 person and a long line.
June 2025
It’s always something with them I can’t ever just grab my prescriptions and go about my day always have issues
