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September 2021 by Living Dead
They tried to swindle me left and right, kept adding time to the cost, first they were supposed to start being paid when they arrived to my apt, then they tried to say when they arrived at their job, THEN they tried to say when they left their house for work that day, adding an extra hour of pay to each mover. There was only supposed to be two movers since you pay so much for each one each hour, three showed up that day and I thought hey maybe it’ll be faster, nope they were literally carrying a pillow at a time. Me and my husband ended up carrying half the boxes and they were joking at us “stop it our job” we cannot afford for you to waste our money carrying the tiniest pillow each trip. They were horrible and lied. Then at the end they don’t even tell you it “costs more” unless you have cash. I will never use them again and will tell everyone how unprofessional they were
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March 2021 by Vivian Picow
Used them for a local move about two years ago but just got down to writing this review. When the furniture arrived at our new location we noticed damage to an antique desk that we pointed out to the movers. They took photos of it and reported it to the company. The owner promised to settle with me to repair the damage. After getting an estimate I sent it to him. I made numerous calls and sent numerous emails, to which he never responded. I would not recommend this company!
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January 2021 by Laura Jewell
Groovy Movers NEVER called me, asked for inventory or provided me with a quote/confirmation even though I was able to "book" a time on their website. I was dealing with a fast turnaround time and found another company in Austin that gave me a quote and confirmation in less than 5 hours. When I filled out a contact form to "cancel" my booking time they never responded to that either. Moving is a logistics business and a time sensitive business but clearly this company doesn't care about either of those things.
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January 2021 by Laura J.
This company is unresponsive. I was able to "book" an appointment time on Groovy Movers' website but they didn't follow up to ask for a quote, confirm pricing or the time. I needed a last minute turnaround time so I found another mover in Austin that gave me a quote and booking within 5 hours. When I filled out a contact form to cancel with Groovy Movers they never responded to that either. Moving is a time sensitive issue with a lot of logistics and it is extremely unprofessional to not respond to customer requests.
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November 2020 by Miss Monae
This company did not show up on the day of my move. Even though Susan informed us multiple times that day, that someone was still coming. She then started ignoring all calls and texts, how extremely unprofessional, inconsiderate, & inconvenient. I agree with the below comment, the good reviews seem fishy I wouldn’t risk it.
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November 2020 by Robin Morris
What a great experience! I lucked out finding this company to unload and unpack me. Dusty called me the day of the unpack to introduce himself as the team leader for my unload, which was greatly appreciated. The team of Dusty, Dustin, and Cedric arrived on time and got right to it; they were super! They took great care of my belongings, they were energetic, polite, friendly, and really nice and personable guys. There is no doubt in my mind, Groovy Movers will be who I call for my next move...thank you !
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November 2020 by Gabriel Moreau
Rogers, Christian and Keenan did a great job moving a lot of heavy furniture across town. Many thanks for your hard work, and for an efficient and smooth move.
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November 2020 by Dana Parker
Joseph and Roger made my moving experience soo much easier and less stressful . Service was great and fast! Highly recommended!
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November 2020 by Julianne Grellner
I scheduled a move with Groovy Movers weeks ago for this morning, and THEY NEVER SHOWED UP. No calls, nothing. Do not use Groovy Movers.
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November 2020 by Giovanni Lopez
Bad service the owner does not have any respect
Never answers the phone . I called trying to book a move and never got a call back.
After trying multiple times.
I would call someone else
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August 2020 by Taylor M.
I used this service last year because someone recommended them. They knew the owner and everything went perfectly fine. Guys showed up, moved my stuff, no issues. I scheduled an appt. this year and apparently between the time I booked and now the company is out of business? It's 2020, so hardly the worst thing going on, but I definitely would have appreciated a call or a response to my recent inquiries trying to figure out what was going on with my appt. Also, nothing prevents you from booking online and receiving a confirmation, so they need to fix that. At least you don't have to put in credit card information, so no worries about being charged.
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August 2020 by Emily W.
I had a confirmed appointment for Saturday at 9am. The owner (Jed) is who I was communicating with, and a few days before the confirmed move, he stopped responding and they never showed up to move us. He was even messaged on Instagram and he read it and still didn't respond. There were good reviews on here and the BBB so i assumed he was just busy and would still send a team out, since the appointment was confirmed - but no one showed up. We tried calling the number but it was now out of business - super sketchy. Uhaul was sold out of trucks so we had to last minute call a ton of friends to help us move the smaller stuff, and last minute find movers for several days (they were all booked) to be out of our house within days, spending so much more $ last minute in a time where we are paying utility and house deposits. Incredibly unprofessional and would never suggest Groovy Movers to anyone.
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July 2020 by Corey Leith
Movers broke my stuff when I moved. Really sketchy owner (Jed). Said he would send me a check for the damages. Nothing. Dodged my calls for weeks and months. Avoid this moving group!!
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July 2020 by Corey L.
AVOID! The movers broke my tv and damaged my furniture when they moved me. I called Jed and he told me he would send me financial reimbursement for what was damaged (we settled on a number). Weeks go by and I haven't received anything. I called GroovyMovers over 30 times and Jed was "out of the office" or "he will call you back." I eventually got ahold of him (called from a different phone) and told me he was sending the check out that week. This was months ago. Nothing. So if you want your stuff to be damaged and then have a really flakey owner/manager handle your claim, be my guest. Avoid. Avoid. Avoid.
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May 2020 by Joe Jaeger
I have used Jed and Groovy Movers more than once. The most recent move, they showed up several minutes early, ready to work, and didn’t stop until the truck was loaded and my belongings were securely packed. I was blown away by their positive attitudes (Lee and Jed moved me) and great work ethic. Jed is a local Austin business owner, who I will certainly continue using, and recommend to anyone wanting a fair price and quality move. Jed and Lee thank you very much! Next time I move I will call you.
