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“I was excited to get my new grill installed from my purchase at BBQ Outfitters. When the installers were finished, it didn't fit right. Wrong size grill for the space I have. To be honest, I was not happy. However, Justin stepped in, made me a priority and fixed the problem within a couple of hours. Thanks Justin for turning my frown upside down. Amazing job putting the customer first!”
10AM - 8PM
5403 N Interstate Hwy 35, Austin
Furniture Stores
“Julio is genuinely so kind, approachable, extremely knowledgeable, real, and made me feel like he had my best interest at heart. He really laid out every single possible option for me, explained the process from start to finish, and just went above & beyond to make sure I felt good about the mattress I was purchasing. Thank you, Julio! Ya’ll should give him a raise.”
“Logan knew exactly what we were looking for I was able to point us in the right direction we were able to check out efficiently and get a recommendation on bulbs to meet our exact needs.”
“Fun experience! Came in tonight for a new mattress, no idea what was the best option for me. Found one really quickly with excellent help (located off S Lamar). I even got upgraded to a king for less than $200 with a free base holder! Payment options were easy AND 0% interest for 24 months. My back is going to be so happy, thank guys ?”
“Doc at the Austin location was so incredibly helpful. I had to cancel my mattress order from a different business and desperately needed to find one on a time crunch. He made the process so smooth and painless and was able to get us a good deal on my mattress. He is incredible!!!”
“Chad was so incredibly helpful,patient, informative and friendly. He helped me find a great mattress in my budget. Clearance items are also an excellent deal. I am so glad I stopped in to look around. I got an excellent product for a great price. I would definitely recommend. 5 star service.”
“Okay let me just tell you about my experience here! When I say that I dread going to furniture stores I despise it! Coming to this store changed my perspective! From walking in to getting to talk to JR. It was a 360 from what I am uses to! Such a great experience from beginning to end. JR did everything that possible to find the best couch for me and my small place!I really appreciate that I felt comfortable with my couch purchase. Thank you JR for everything! ?Update:My couch is perfect! It's fits perfectly and such a statement piece!”
“Jenna was very attentive. Looked up information from past to see what we had purchased. I came back a week later and she helped me go through the process all over again. Did not push me into makinga choice quickly. And very helpful.”
“Dean was very professional and courteous throughout the entire process…he explained the varying mattress options well, and we liked working with him.
The only reason I cannot give five stars is the potential for unused discounts for an item that is priced at nearly $4000 and routinely marked up over 50%. For instance, we received a discount for being a veteran, but then could not use the 15% coupon we received for signing up for text messages (that coupon is only valid on a couple of mattresses in the entire store…a bit of a scam in my opinion). Additionally, we could not apply a $300 store credit that was offered for our mattress due to the veteran discount of 15%. We were told no “double dipping.” Again, for an item with a HUGE mark up…routinely over 50% and sometimes over 900% (look it up), mattress companies should offer every discount they can to satisfy customers and get more referrals for their business. I would recommend looking to other mattress stores to compare out-the-door prices on similar mattresses.”
“OMG! Frederik is a great sales person! I walked into Mattress Firm being clueless about mattresses. He is very knowledgeable and very patient. It took me two days to decide, but I walked away with the best mattress for me at an incredible price.☺️”
“Our experience at this store went very smoothly. 5 stars for Brandon who assisted us during our visit. He was very knowledgeable and patiently explained the differences between products. Not pushy. Great service.”
“Cristin Manuel helped my wife and I find our first king bed, and our first new bed in 7 years (also from Mattress Firm, we are repeat customers). To keep it short, Cris was professional, communicative, and honest. He also understood exactly what we were looking for and helped us find it. Very thankful for his time and expertise, highly recommend purchasing from him if you have the opportunity, thanks! -- Rishi”
“Rolly was very professional, friendly & helpful. I found what I needed with his advice, for a great price. This is my second great experience at this store & I would definitely go back.”
“I just purchased an UPLIFT Desk that will be going into my office/craft room. I decided on UPLIFt after seeing one that my son had purchased several months ago for his office. I was very impressed with the workmanship & the fact that you build what you want & need...it's not just a cookie-cutter piece. The other thing that impressed me was the customer service. After placing my order, I found an offer in my SPAM folder with a coupon code to get a free LED desk light. I sent a message to ask if it was possible to use the code. I wasn't sure because I had already used one for 5% off my entire order & am already receiving 6 or so other items at no charge for the sale that they're having. Shortly afterwards, Aalilyah Wilson, Customer Success Specialist, called me to say that it wouldn't be a problem at all. She added it to my order & emailed an updated invoice reflecting that it had been added at no additional charge. I also received assistance from Fantasia Banks on a separate call. She was able to assist with releasing my order for shipment that I had put on temporary hold. My desk & all the components arrived within 2 days. It's so nice to find a customer-oriented business that is pleasant to their customers! Have no fear ordering from UPLIFT Desk!”
10AM - 8PM
8300 N FM 620 Building A, Austin
Furniture Stores
“Steven was quick and thourough... we felt heard and he addressed all our concerns.. The bed we need wasnt in the store to try so we went to the closest mattress firm that had it and there Bruce was also super professional and helped answer all the questions we needed.. Mattress firm rules!!!!. Steven ordered up the mattress for us - what great teamwork.. they were both super conscientious of what we needed for long-term health with budget in mind!.”
“I had a fantastic experience at Mattress Firm thanks to the manager, Michael! From the moment I walked in, he was attentive, knowledgeable, and genuinely interested in helping me find the right mattress for my needs. He patiently explained the differences between various options and didn’t pressure me into a decision. Michael made the whole process easy and enjoyable, and I couldn’t be happier with my purchase. If you’re looking for a great mattress-buying experience, I highly recommend asking for Michael!”
“We had a great experience buying our mattresses at Mattress Firm. Bruce helped us and he really listened to our preferences and offered us choices within our budget. It was a quick and easy process.”
11:30AM - 7:30PM
13435 N Hwy 183, Austin
Furniture Stores
“American Freight is our ‘go-to’ for appliances. This is our 3rd experience and we have been fortunate to have the best service every time. Kenya greeted us with a smile and was never pushy or trying to upsell us. I recommend American Freight to all my real estate clients.”
“So I show up just before closing on a Friday night. Explained I had been on the road for a few days and needed a mattress “now”. Chris could have said we are closing and sent me elsewhere. Instead he took the time to share his wealth of knowledge and help me pick the right mattress for me. But then… he went over the top and researched other stores to find what I wanted. Next Chris went with me to another location that was already closed and helped me load my new mattress into my truck so I could have it today. Boy was it heavy, two of us had to work hard at loading it. Wait for it… there is more! Chris offered to follow me home to my apartment to offload so I was not stuck alone with the wonderful very heavy PREMIUM PURPLE MATTRESS. The world needs more like Chris and if you need a mattress … go find Chris ?”
10AM - 6PM
9607 Research Blvd #140, Austin
Furniture Stores
“Staff assisted us selecting 2 Hale Premium ZGC. Very knowledgeable and stepped through features of all products enabling us to decide the Hale was the best fit for us. Delivery was in a week and both were set up and we received a walk through of the operation. A great experience and we would recommend the Hale Premier and Relax the Back.”
“We tell everyone we know that is looking for furniture to check this place out - we have found, and continue to find, great items at fantastic prices. The team there are always super helpful, very responsive and flexible. We can't say enough great things about this business. Check it out and you'll see for yourselves!”
“5 ⭐️ hands down.
Serenity was incredible.
I had never been inside a Lovesac store before but knew I wanted to see what the “hype” was about. Took my husband and both kids in to browse through and ended up falling in love with the style and comfort. Serenity was overall pleasant and patient. She paid close attention to our needs and arranged pieces left and right until we had a clear visual. The application process was easy too. After the order was placed, Serenity stayed on top of our order; She emailed assembly videos and followed up with friendly check ins.
The hype was worth it. We couldn’t be happier or more in love with our new couch.”
“We received excellent, personable, service with Noah!
He was detail oriented along with some humor? Was not at all pushy! He adequately helped us compare teak and polywood, small scale, patio furniture for our front patio.
We ended up purchasing a bench, two chairs with cushions, and 2 teak side tables. If you’re at Chair King ask for Noah and tell home we sent you☺️”
10AM - 7PM
4477 S Lamar Blvd #300, Austin
Furniture Stores
“Cannon was such an amazing help! I had zero direction with where I wanted to take my living space and she was able to generate and guide my ideas to a great starting point! Ended up with a piece that fits my lifestyle and aesthetic and cannot wait to see it in person!”
“Lauren at Mattress Firm on W. Slaughter in Austin TX was extremely helpful to us in our search for the right mattress. She spent a great deal of time with us on a detailed questionnaire regarding our sleep history which led us to the perfect choice. We will definitely be returning customers!”
10AM - 6PM
12501 State Hwy 71 West, Austin
Furniture Stores
“Needed new cushions for a patio set we bought a dozen years ago. Patio set is still available and ordering the new cushions was a breeze, they were even in stock and arrived a few days earlier than expected. Great store and great people.”
10AM - 6PM
7521 N Lamar Blvd, Austin
Furniture Stores
“I was helped by Richard and had a great experience he was helpful and informative. I bought a couch and look forward to getting more pieces to add to my couch in the future”
“My experience with Ms. Rangel and her team has been excellent.Both the furniture we bought more than a year ago and the one we bought a few months ago are still in perfect condition.The prices are affordable and if you are not sure what you need, they also offer you advice and even help you process an interest-free loan.Lastly, the people who deliver the furniture are super friendly and leave the furniture assembled and ready to use.”
“Adorable shop and delicious gf pastries! Barista was extremely knowledgeable and we enjoyed the whole experience. Crumble is amazing!
Dietary restrictions: Gluten free with several vegan options.”
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“Excellent customer service! Very knowledgeable, friendly, and loved that they worked with me as a fellow Veteran! I will recommend them to all my friends and family looking for a new mattress! I will not go anywhere else! Highly Recommend!!! ⭐️⭐️⭐️⭐️⭐️”