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July 2024 by Kiara Colon
Gloria was wonderful helping me open my account. She was efficient and patience with me with this process. Much appreciated
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February 2024 by Z C (Chucky2sRevenge)
They locked my account down because their computer failed to read my mobile deposit correctly. Currently been waiting 10 days for someone to review my account and release my funds despite going in person to the branch to expedite measures. I am now in financial ruin and owe hundreds in late fees because Frost Bank failed me.
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September 2023 by XDeathXKing
Alexandra was the best she got us the right account for me and my dad best customer service so glad I picked Frost bank 10/10
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November 2022 by Kaylee Tran
I’ve always love this bank because of the staff & friendliness with fast services
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October 2022 by Jane Lawler-Savitske
The Staff at this Branch have always been friendly and professional!!!
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October 2021 by Regi Abraham
Best service in the world
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January 2021 by Ericka Williams
great location, super helpful, i drive an extra 5 to 10 minutes just to go to this location. Great staff and great branch manager.
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September 2020 by Jacqui Washington
The absolute slowest drive thru banking I have ever experienced. I will not return to this branch.
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May 2020 by Kathy F.
I am 61 years old. I have been using banks for over four decades. Therefore I am aware of acceptable acts of customer service. I had the most unpleasant experience at this drive-through location. The teller was so incredibly rude, incompetent & unpleasant that she would not even give me her first name because she knew she was going to be complained on. I was driving a 1993 Chevy (that still runs like it is new, by the way) & I believe she saw my car, decided I was trash from my old vehicle, so she treated me like trash. We are all humans. The woman who waited on me is most definitely deficient in kindness & humanity.
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July 2019 by Bayansuren Bayarsaikhan
My company has Humana insurance from this company (Frost is 3rd vendor company). I went to hospital and they said I have no insurance and Humana customer service proof it. I spend my all day to fix it. Now this Frost saying Humana made mistake and you have no insurance. But Humana said you didn't have insurance since Feb. Now my fault to spend my all day. No experience no responsible nothing...
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August 2018 by Constance Milligan
No longer open Saturdays. Have to travel miles and miles just to find another location. Not good customer service.
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August 2016 by Lucero Jiloteo
Never had a problem before until today. Kelly was too rude. She looks so unprofessional. She needs to be re-train.
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July 2016 by Lucero Malagon
Never had a problem before until today. Kelly was too rude. She looks so unprofessional. She needs to be re-train.
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July 2015 by marc taylor
Excellent customer service every time at every location
