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April 2023 by Angelica Davila
This "New" staff literally do not know what they are doing.. lobby was full of upset customers.. 3 customers requesting cash back while cashing/depositing a check, I was one of them. We were being told we could not receive cash back Incase the checks don't clear.. I've always been able to cash my check and take 100 cash at the same time. The banker had her manager come tell me I couldn't get cash back either that I would need to wait until my funds are available the following day.I called customer service and they made the funds available
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January 2023 by Christal Sedlock
The people at this branch aren’t very bright. I had a situation with a deposit that could have easily been explained to me. They behaved so strangely and suspiciously and would not explain what was going on. Was trying to open an account at frost- I’ll pass.
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September 2022 by Ryan Musick
Excellent service
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September 2022 by Dusten F.
My initial thought when I pulled into the parking lot was that it was a motor bank and not a full-service location. I was wrong! It may be quaint inside, but they are equipped to serve you. The cordiality and professionalism of the staff was spot on to what I have come to expect and love about Frost. Per the usual, I was on a time crunch. The banker took care of me and had me out in no time. Keep up the great work!
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May 2022 by Daniel Victor
This branch is great, the people there are great. Frost bank as a whole, however, is the worst banking experience I have ever had and it's not even close. Their systems lock you out of your online banking frequently, for inaccurate and bogus causes, and it happens quite often. I will never bank again with Frost. I will recommend my friends and family never bank again with Frost. If you are reading this and thinking about opening an account at Frost bank, please listen to me when I say any bank would be better
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May 2021 by brian rivas
I have been a member of Frost Bank for 18 years! The Branch in New Braunfels is wonderful with great people and great customer service! I cannot say the same, AT ALL for this local Austin branch! There employees need a little schooling in manners and customer service! Very dissatisfied and disappointed.
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January 2021 by Jenna Claire Boehling
I recently opened an account with Frost bank at this location and on New Year’s Eve an issue came up with a check. Knowing the possibility of someone answering, let alone HELPING me was slim to none on a holiday, I was pleasantly surprised when a warm voice greeted me on the phone. Not only did I reach a manager, Stephanie (I believe and I apologize if I misspell) after 6pm, but she was friendly, didn’t make me feel rushed, and helped me as much as possible. I felt for a moment that I lived in a small town where everyone knows you and wants to help at any time. If you want to know what banking with Frost feels like, that is it! Thank you Stephanie and Frost for being one of the rare places that every time I call... I get a real person on the line.
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August 2019 by lori raven
I just joined frost bank opened an account I love it
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March 2018 by Homeless Homie
If I ever win the Texas state lottery, this will be my personal banking institution to INVEST into. One could hope right?
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December 2017 by Noemi Balderas
Always very nice.
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September 2017 by John David Nobles
Love this place. It's full service. Great staff. I had no wait! Woo hoo!
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April 2017 by Brady Letz L
Just went by this branch to close my account. Teller was rude with a degrading attitude aimed toward myself and my girlfriend.
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November 2016 by David Nobles
Love this place. It's full service. Great staff. I had no wait! Woo hoo!
