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January 2024 by Google user
I just have to share what a wonderful asset Joel is to the Floor and Decor organization!!! Very helpful and knowledgeable in his products. He helped us find the right flooring for our home, not just a salesman but he really takes the time to understand you needs. Budget, use and application all played into how he help us!!!\\n\\nVery happy will Joel’s service and leadership and FLOOR \\u0026 DECOR…\\n\\nI will come back and purchase more from Floor and Decor because of his service and care
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December 2023 by Shayer S.
Initially, the experience was relatively positive, but overall, it turned out to be mostly negative. We needed our floors to be redone, so we purchased vinyl planks, reducers, baseboards, underlayment, and other necessary items for the project from this store.The reducers were a special order, and we were informed it would take up to 3 weeks. We decided to start the project while we wait for the reducers to come in. After a few weeks, I reached out for an update. Unfortunately, the phone # listed either hangs up or just loops forever, prompting me to visit the store in person to investigate the delay. We find out that there's been some issue so it was cancelled and reordered.Another 3 weeks passed, and I discovered that the reorder had not been done correctly. If I wanted the reducers, I would have to place another order and endure another 3-week wait. At this point we are now almost 2 months in. we are waiting for this step to be finished so we can go ahead with the next steps of the project. So I cancelled and asked for a refund to be send to my cc that I signed up with them. For whatever reason they were not able to refund to the account and said the refund has to come from corporate. Just a lot of hassle and confusion that I felt shouldn't be there for a company that deals largely with high dollar value items. Anyway, I ultimately ended up getting my refund in the mail so that chapter is closed. We ended up getting the closest color we can get to the new floors off the shelves. As you can imagine, DW was not happy.Regarding the floors, although they possess the desired color, the quality is subpar. Just four months in, various planks are already showing signs of damage. These planks seem highly susceptible to scratching, and despite installing them all the same way, 30% of them are experiencing issues where the edges are lifting up and becoming damaged. It's unclear if these are defective or exactly what the issue is. I worry that installing these floors may have negatively impacted the resale value of our home. In retrospect, I wish we spend a little more elsewhere and get a more quality product. I don't think I will be coming back here again.
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December 2023 by A P.
Horrible customer service. Floor and decor sells inferior products. They will blame installer to get away with warranty claims. They sold sample with "A" quality but delivered product with quality "B" inferior quality. Their product contains high VOC which is harmful. Please please avoid this company at any cost if you want to save your investment and your family's health.
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November 2023 by manny tabc
Joel was respectful and helpful. He help my wife and I with our project . He gave great advice for a great price .Thank you we will be returning for future purchase .
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October 2023 by Tomaleata Brown
We are remodeling our kitchen, new cabinets, new countertops, and new floors. It was the cheapest I've found. We went to Home Depot and Lowe's. I was able to get the samples I needed. I'll come back when everything is all finished and put together.
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June 2023 by Chrystina Edwards
This is the largest floor and decor in Austin. All of the staff was super friendly and helpful. We ended up buying pacers for our walkway.Note :this is the only floor and Decor in Austin that sells pavers.
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June 2023 by Nani Ve
Not happy to find out that my new flooring that I finished installing contains formaldehyde. They advertise as if all the flooring is certified to be safe. I even did a lot of research to make sure to not get anything that was potentially dangerous but they are neglecting being transparent on their website. There is nothing safe about formaldehyde and they know that and continue to use it. I have had non-stop breathing issues. I chose Floor and Decor because according to their website all of their products are safe. I feel deceived and unsafe.
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May 2023 by Johanna
In store service was excellent. After that the process was a nightmare. Had to call multiple times to get a copy of my order sent to me via email for approval. Then couldn't get info on whether my order was ready for pick-up. Called multiple times and the phone rang until it disconnected and I had to start all over. Called one morning for an hour and NO ONE answered the phone.
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April 2023 by Bruce Ellis
Trying to narrow down some choices for updating my backsplash in the kitchen. Floor & Decor definitely has some nice options. That was very pleased with the flooring that I got there a year ago.
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April 2023 by Isabelle C.
This is the second time I have ordered tile online from this company, they have some great options and prices you cannot beat but the service is just not good. I placed an online order, got my confirmation the next day that order was ready. I scheduled a pickup time 24 hours in advance and between 5-6pm proceeded to pickup my order after getting off work at 430. Got there about 450 and checked in per their instructions and waited. After 20 minutes I went inside to check on the status and was told it was being processed. Went back to my car and proceeded to wait another 30-40 minutes for my order. They finally came out with 2 orders for the men in trucks who came after I did and loaded theirs, then finally they came back with my much smaller order and loaded it. No explanation on why there was such a long wait. Just thank you and buh-bye! I mean I guess at least they said thank you, but what is the point of scheduling a time for pickup if it's not going to be ready at said time??? I figured 24 hour advance was plenty of time to have my order ready to go, but obviously it doesn't matter. I definitely won't be ordering from them again!
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March 2023 by simon george
Wow, so this just happened at F&D Parmer lane. Without giving to much details I just may have experienced the best customer service in such a long time. Thanks to Leslie and the gentleman who may have been a manager. It's so good to see good people and good businesses still exist. You now have a customer for life. F&D keep doing what you do so well and take good care of your employees who are the face of your brand
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March 2023 by Elaine Prout
Have used the Parmer location for a couple of home improvement projects. The selection has always been good along with the service. We had a slight problem on our latest order, but the warehouse manager, Joseph, did an incredible job of getting everything straightened out. He went above and beyond to provide great customer service. Will be back again when we are ready for our next home remodel project.
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February 2023 by Mary Gutierrez
Daniel at the Pro desk was extremely helpful. We had to make some changes on a large order and he showed kindness and patience throughout the whole process. His customer service will be a big reason I shop here for my flooring needs.
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February 2023 by John M.
At Parmer store Joseph and Gabriel were extremely polite, knowledgeable and professional. They both went above and beyond to ensure I received my order quickly assisted with hand loaded of materials. THANK YOU JOSEPH AND GABRIEL.KEEP UP THE POSITIVE ATTITUDE AND GREAT ENTHUSIASM. GOD BLESS AND KEEP YOU BOTH.
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January 2023 by Kamran Najibfard
This branch of Floor&Decor has the best management in my experience. Their store is always well-organized. The customer service is also relatively better than the other locations in town.P.S. (F&D’s own) Alex was a helpful lad, a young man of great potential, who was eager to help load my truck. Thanks Alex! Your hustle to be the best employee you can be was inspiring.
